Senior Account Manager Location: London, Milton Keynes or Abingdon (Hybrid) Reporting to: Regional Sales Manager Atrium Associates are delighted to be partnering with a leading Managed Service Provider in the search for an experienced Senior Account Manager to join their growing team. This is an exciting opportunity for a commercially focused and relationship-driven professional to manage and develop a portfolio of key client accounts across the South. Working within a fast-paced and innovative technology environment, you'll play a pivotal role in driving customer success, strengthening strategic partnerships, and identifying opportunities for growth. The Opportunity Our client is a well-established and highly regarded technology services provider that helps organisations maximise the value of their IT investments. As Senior Account Manager, you will act as a trusted advisor to your customers, working closely with senior stakeholders to understand their business...

Full Job Description A Customer Service Executive local to Cheltenham is required to provide responsive and professional support to customers and approved installation partners within a fast-growing renewable energy technology business near Cheltenham. Reporting to the Customer Service Manager the Customer Service Executive will manage enquiries across telephone, email and digital channels while taking ownership of each case through to resolution. The role will operate within a developing one-stop service model that brings together customer support, installer assistance and access to accurate product information. You will use CRM and customer service technology to maintain clear records, improve response times and deliver a consistent experience as the business grows across the UK and Europe. This position would suit a proactive and personable customer service professional who enjoys solving problems, learning technical products and making life easier for customers. Key...

Are you a recruiter who is looking to change industries? Have you worked in a fast paced environment eg a temps type desk and have spoken with senior level clients? A growing and highly respected technical consultancy operating within the property and construction sector is seeking an ambitious Account Manager to join its team. Established only a few years ago, the business has quickly built an outstanding reputation nationwide, working across sectors including education, healthcare, defence and fire remediation. Due to continued growth, they are launching an exciting new division and are looking for someone to play a pivotal role in shaping its future. This is a unique opportunity for an experienced recruiter, technical sales professional or business development specialist looking to take ownership of a developing service line and progress into a management position. The Role Initially a hands-on role, you will be responsible for developing relationships with clients and...

Mission : To sell BMS Solutions to New End Users across London and the South-East, providing compelling pitches around the Energy Crisis, Modernisation and Sustainability benefits of BMS and associated technologies. You will need to create new and lasting relationships with Estates Managers, Commercial Teams and C-Suite contacts building a customer base across segments. You will have support from Tendering Engineers, Services, Projects and Commercial to complete the sales. Key responsibilities: Create new leads and bring in new customers, either cold or warm contacts through other Business Units or Line of Business contacts. Drive growth in End User Accounts and bring in new business to secure orders of around £300k pcm in line with your monthly forecast. Work with stakeholders in timely manner to ensure orders are approved, released and recognized on SAP in accordance with the Delegation of Authority in the QMS. Build the best team for your customer by...

We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Administrator to work as part of a team of 5. Please find all the details below: Job Title: Customer Service Adminitsrator Location: Whitstable, Kent Salary: 28,000 - 30,000 Hours: Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm Hybrid: Hybrid working is available and there is a "Work from Office/Work from Home" rota that operates within the department to ensure that there is always someone is available at the site. Benefits: 25 days annual leave + bank holidays, increasing with length of service Cycle to work scheme Employee discount on Dell PCs Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more! Life assurance scheme Income protection scheme Matched pension contribution up to 6% Earn extra mile vouchers of up to 50 for going the extra...

Would you like to be part of a team focused on increasing adoption of Amazon Web Services in Higher Education in Scotland? Do you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? As Account Manager in Higher Education, you will have the exciting opportunity to help promote the growth and shape the future of an emerging technology. Your responsibility will be to increase the market penetration of AWS in the higher education education accounts. The ideal candidate will possess both a business and technical background that enables them to engage an account at Vice-chancellor and CXO level, as well as with software developers and IT architects. He/she should also be a self-starter who is prepared to develop and execute against a territory coverage plan. Roles & Responsibilities: - Promote AWS services in a defined territory or industry vertical. - Develop and execute against a comprehensive...

Regional Customer Care Manager Location: We are recruiting across a number of regions throughout England Salary: Competitive, DOE + Company Car / Car Allowance Contract: Full time, Permanent Benefits: Discretionary Bonus Scheme, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Make a real difference to the customer experience At Sustainable Building Services, we deliver domestic retrofit and energy-efficiency programmes in occupied homes across the UK. Our work can transform homes and improve energy efficiency, but how we communicate and support customers throughout that journey matters just as much. We re looking for four experienced Regional Customer Care Managers to lead our regional customer care function and Customer Liaison Officer team in the below regions: North West East Midlands & West Yorkshire Midlands South This is a leadership and...

Regional Customer Care Manager Location: We are recruiting across a number of regions throughout England Salary: Competitive, DOE + Company Car / Car Allowance Contract: Full time, Permanent Benefits: Discretionary Bonus Scheme, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Make a real difference to the customer experience At Sustainable Building Services, we deliver domestic retrofit and energy-efficiency programmes in occupied homes across the UK. Our work can transform homes and improve energy efficiency, but how we communicate and support customers throughout that journey matters just as much. We re looking for four experienced Regional Customer Care Managers to lead our regional customer care function and Customer Liaison Officer team in the below regions: North West East Midlands & West Yorkshire Midlands South This is a leadership and...

Account Manager 40K Windsor Proactive are urgently recruiting for an Account Manager to join electronics manufacturing client in Windsor (SL4 Area). Role Details : Location: Windsor (SL4) Salary : 40K Working hours : 37hrs / week (Fully on-site) Monday - Thursday : 08:00-16.30 Friday : 08:00-13:00 Skills and Experience: Experience of managing new customer accounts within a manufacturing environment. Excellent communication and interpersonal skills; the ability to connect with key stakeholders and nurture strong working relationships with customers, suppliers and colleagues. Sound commercial awareness of how revenues and gross margins impact the business. Confidence to negotiate and influence decision making with senior stakeholders. Confident to handle multiple tasks and remain composed during challenging situations. Experience of using MRP systems; strong ability to plan, manage complex customer orders, and sense-check commercial data...

Job Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. At the heart of our operations is our flagship IoT product developed for our client a patented, self-install water leak detection device that helps protect homes from costly water damage. Water damage is the leading cause of home insurance claims, costing around $17bn annually across the US and UK. Our client s device is already delivering impact through partnerships with major insurance brands such as Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic...

2nd line Service Desk Team Leader Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

SERVICE DESK COORDINATOR A temporary opportunity to support an exciting fashion label with the IT support helpdesk! SERVICE DESK COORDINATOR ROLE: Responding to incoming service requests and incidents via phone, email, or ticketing system in a timely manner Providing technical support and troubleshooting for hardware, software, and network-related issues Documenting all incidents, service requests, and resolutions accurately and thoroughly Escalating complex issues to the appropriate teams or senior analysts as needed Collaborating with other IT teams to resolve issues and implement solutions Assisting with user account management tasks such as password resets and access provisioning Contributing to knowledge base articles and documentation to improve service efficiency and effectiveness Participating in training sessions to stay updated on new technologies and processes Maintaining a positive and professional demeanour when interacting with users, ensuring...

Are you a Customer Service Champion with excellent communication skills? Are you passionate about delivering exceptional service and solving customer's problems? Our client, a fast-growing organisation in Guildford, is seeking two Customer Service Advisors to join their team. This is an exciting opportunity to be part of a dynamic and customer-focused organisation. What's in it for you? A great place to work with a fun and supportive environment Hybrid role with free parking in Guildford Full-time working hours (9am - 5.30pm) Opportunity to make a positive impact and be a Brand Ambassador for the organisation A rewarding salary of 27,999.16 per annum Responsibilities: Manage incoming contacts from customers, demonstrating empathy, patience, and accuracy Identify and assess customers' needs to ensure satisfaction Provide accurate and complete information using the appropriate tools Maintain detailed records of customer interactions and process...

Account Manager / Workplace Pensions Hybrid / 3-days per week in office North London Full-time Permanent Competitive (dependent on experience). Comprehensive benefits (see foot of advert) Exam Support An award winning, multi-office, highly reputable Wealth Manager currently requires a highly organised and proactive, and experienced Account Manager Job Description - Account Manager The Account Manager is responsible for the full administration of Workplace Pensions and will deal with all scheme administration, namely: Processing of new entrants, leavers, and retirees Update and process monthly pension schedules Uploading of pension schedules on provider websites processing of risk claims relating death, health and disability arranging group client appointments and meetings for the consultant Process renewals. Compile and complete annual Client reviews. Be proactive in suggesting and creating improved and efficient working...

Support Agent Location: Newcastle upon Tyne - Quorum Business Park Salary: 27,000 Contract: Permanent, Full Time Working Hours: Monday-Thursday: 08:30-17:00 or 09:00-17:30 Friday: 08:30-17:00 The Role We're looking for a Support Agent to join our team and act as the first point of contact for customers experiencing IT-related issues. You'll provide friendly, professional and timely technical support, helping users resolve software issues and service requests as quickly as possible. Where an issue is more complex, you'll make sure it is escalated to the appropriate team while continuing to take ownership of the customer experience. The role would suit someone with good technical troubleshooting skills who enjoys helping people, solving problems and working in a customer-focused environment. What You'll Be Doing Provide first-line technical support to customers by phone and email. Log, investigate and resolve IT incidents and service requests....

The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model. Job title: Contact Centre Operations Lead Job Description: The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model.  Responsibilities Owns the design, mobilisation and ongoing operation of the Contact Centre operating model, Leads the development of the Contact Centre service blueprint, high-level and detailed operating model Defines how the Contact Centre will operate across voice, email, chat, service requests, virtual agents, automation-enabled journeys and assisted channels, ensuring a consistent experience for users and advisors. Works with technical, integration and operational teams to ensure the Contact Centre aligns with the Capita contact centre...

National Account Manager Competitive Salary + Car Allowance + Bonus Home-based UK-wide travel Ready to bring your Off-Trade experience into a smaller, fast-growing drinks business where you can make a genuine impact? This is a commercially driven drinks business operating at scale across the UK off-trade. Working closely with multiple producer partners, the business plays a key role in bringing drinks ranges to market, supporting customers with ranging, forecasting and supply, and ensuring consistent delivery into retail. Fast-paced, collaborative and detail-led, the culture suits people who enjoy getting under the bonnet of how retail actually works. They re now looking for a National Account Manager to help scale this exciting part of the portfolio. The Role Manage and grow relationships across Grocery, Convenience, Discounters and Route to Market. Build strong partnerships with Spirits and RTD buyers, driving distribution, promotions and sustainable...

Customer Service Advisor Location: Chalgrove Salary: 28,000- 30,000 Job Type: Permanent Hours: 9am-5pm (Other patterns considered) Planet Recruitment are currently recruiting for a Customer Service Advisor to join a growing and international e-commerce business. This is a great opportunity for an experienced customer service professional who enjoys helping customers, solving problems and working as part of a busy team. The Role As a Customer Service Advisor, you will be a key point of contact for customers across the UK, providing a high level of service through telephone, email and online chat . You will deal with a wide range of customer enquiries, taking ownership of each case from the initial contact through to resolution. The role will involve everything from order and delivery queries to returns, refunds, complaints and technical product support. You will also work closely with internal teams including Logistics, Warehouse, Sales and Technical Support to...

Industrial & Commercial Account Manager/Project Manager 46,500 + Car allowance of 4,500/ 6,000 Home & Field Based Full Time Huntress Recruitment is working with a well-established organisation to recruit an Industrial & Commercial Account Manager/Project Manager. This is a great opportunity for someone who enjoys working with customers, managing projects and finding practical solutions. While there is a commercial and business development element, this is not a traditional sales role - the focus is much more on managing customer relationships, coordinating projects and taking ownership from initial enquiry through to successful delivery. The role is predominantly home based , with regular travel to customer sites and meetings, giving you plenty of autonomy while still working closely with colleagues across the wider business. What will you be doing? You'll take ownership of a portfolio of commercial and industrial projects, acting as a key point of...