IT Service Desk Team Leader Chancery Lane £60,000 - £65,000 Hybrid, minimum 3 days in the office Are you an experienced IT Service Desk Team Leader who still enjoys being hands-on technically, rather than moving into a purely managerial role? We're recruiting for a leading international professional services organisation looking for someone to take day-to-day operational leadership of its UK and European Service Desk. You'll lead and coach the team, manage escalations and service performance, while remaining hands-on when required across remote, telephone and deskside support. What's on offer: Hybrid working, minimum 3 days per week in the London office Core hours of 9:30am to 5:30pm, with flexibility around the Service Desk rota Private medical insurance and dental cover Discounted gym membership On-site café and additional lifestyle benefits What you'll be doing: Leading the day-to-day operation of the UK and EU Service Desk...

Customer Service Team Leader £30,617.60 - £35,000 per annum St Albans, AL3 6PH Permanent - Full Time 40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch We are looking to recruit a Customer Service Team Leader to join our team based from our office in St Albans. AL3 6PH About the Role Customer Team Leader will ensure the contact centre operations deliver the required performance, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Video, Social, Correspondence. Assessing resourcing requirements and supporting the day-to-day activity, you ll support the Management team in the delivery and achievement of the annual and 5 year plan and lead colleagues on your team to develop best practice and implement change. You ll undertake quality assurance and drive a culture of right first time , as well as assisting and working alongside the Customer...

Are you an experienced customer service leader who thrives on developing people, improving performance and building strong customer relationships? We're looking for a Team Leader - Tailored Care Operations ( Manager I, Commercial Customer Care) to lead a multifunctional team supporting our strategic, VIP and Tailored Care customers. You'll lead approximately 7-10 colleagues, ensuring our priority customers receive proactive, responsive and high-quality support. What will you do? You'll combine people leadership, customer relationship management and operational excellence, taking ownership of team performance and the experience we deliver to key customers. You will: Lead, coach and develop a high-performing team of Account Managers, Order Support Specialists and Senior Specialists. Build a culture focused on customer excellence, accountability and continuous improvement. Oversee support for strategic customers, including orders, projects, escalations and service...

Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Housing Team Leader Location : Brent Salary : £40,400 to £45,000 Fixed Term Contract / Secondment until December 2028 Hyde is looking for a Housing Team Leader to lead and support a frontline housing team, helping to deliver a proactive, customer-focused service for our customers. As a Housing Team Leader at Hyde, you will manage and develop a team, providing guidance on complex housing matters and ensuring services are delivered effectively, in line with performance targets, contractual requirements and customer expectations. You will also drive the delivery of a comprehensive housing service that meets the needs and expectations of residents and stakeholders, with a strong focus on continuous improvement. Key Duties Advise and support the team in handling complex housing matters, fostering a strong performance culture to meet targets and resolve enquiries at the first point of contact. Investigate and resolve complaints about Housing and ASB...

Role : Customer Service Team Leader Salary : 29,000 - 31,000 Contract Type : Permanent, Hybrid Hours : Monday to Friday, 2-week shift rotation of 8am - 4pm, 12pm - 8pm Location : Leeds Dock Our client is seeking a dynamic and motivated Customer Service Team Leader to join their thriving customer experience department. This permanent, full-time position presents a fantastic opportunity for a Team Leader with experience of leading a phone-based customer service team to take the next step in their career. As a key player in the Customer Service Team, you will be leading, supporting, and motivating a dedicated team of Customer Service Executives, ensuring they deliver exceptional service while continuously seeking opportunities for improvement. We love working with this business and our candidates have grown into a variety of different roles here so if you're looking for growth opportunities, this is the business for you! Key Responsibilities: Lead, coach and...

Customer Service Team Leader Sale, Manchester £44,556.75 per annum + excellent benefits package Permanent, Full Time (39 hours per week working hours will be between 8am and 5pm Monday to Friday. Flexibility required to support service delivery.) Closing date: 15th October 2026 Interview date: 26th October 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Looking for Your Next Leadership Challenge in Customer Service? At Irwell Valley Homes, we believe that great customer service changes lives. Our Customer Service Team is often the first point of contact for our customers, and the way we lead, support and empower our colleagues directly impacts the experience customers receive every day. We're looking for a Customer Service Team Leader who is passionate about delivering outstanding customer service, developing high-performing teams and driving continuous improvement across our customer contact channels....

Customer Service / Sales Support Team Leader Location: East Leeds - office based role Salary: 30-40,000 Benefits: Outstanding holidays About the Role We're looking for a Customer Service/ Sales Support Team Leader to support daily operations - processing orders, managing customer enquiries, coordinating deliveries, and keeping our systems accurate. You'll be the link between customers, couriers and internal teams, ensuring requests are handled efficiently and communication runs smoothly. What You'll Be Doing Responding to customer queries by phone and email, resolving service requests professionally and promptly Processing and correcting customer, project and partner orders, maintaining accurate records Liaising with couriers on deliveries, re-deliveries and damage reporting Managing customer service cases and project queries through to resolution Chasing deliveries and keeping customers updated Raising RMAs, processing credits, and submitting courier...

VodafoneThree: Account Manager, Multinational Customer Desk Sales Location: Stoke + Location Independent Worker Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of Vodafone's UK offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. We anticipate the role holder will be in our Stoke office 2-3 days per month on average. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being...

Visits Receptionist Location: East Riding of Yorkshire Salary: £26,000 per annum About The Role Forward Trust is a social justice charity supporting thousands of people to overcome addiction and mental health challenges, move away from crime, secure employment and housing, and build a positive sense of belonging. We are passionate about challenging stigma and changing public attitudes and policy, ensuring that people who are often overlooked by society have access to the support and opportunities they need to transform their lives. As the UK s leading addiction recovery charity, we bring expertise in recovery, reducing reoffending, homelessness and employment support, helping people recognise their potential and build a better future. About HMP Millsike HMP Millsike is committed to a modern, evidence-based approach to prison delivery, combining public protection with a strong focus on rehabilitation and personal development. At the heart of Millsike is a...

Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure-delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function. Job Summary We are seeking a proactive and intentional Commercial Mid-Market Account Manager to join our dynamic team in the UK market. This is a field role with an incredible opportunity to make an impact as the business is booming around AI. The ideal candidate will manage a portfolio of 400 accounts, employing a...

Business Development Manager / Account Manager Take ownership of a high-impact commercial opportunity, writing persuasive proposals, winning new B2B business and strengthening client partnerships. You ll be instrumental in shaping how the position develops, bringing your ideas and commercial expertise to make your mark and influence future growth. If you ve also worked in the following roles, we d also like to hear from you: Sales Manager, Key Account Manager, Commercial Manager, Client Relationship Manager, Business Development Executive, Sales Executive, Account Executive, Sales Consultant, New Business Executive, Partnerships Manager Benefit from employee ownership, a profit-share bonus scheme, hybrid working and continued professional development. SALARY: £50,000 £58,000 FTE + Profit Share + Benefits LOCATION: Newcastle upon Tyne, Tyne and Wear / Hybrid Working JOB TYPE: Full-Time, Permanent WORKING HOURS: Up to 37.5 hours per...

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering on account development plans Collaborate with...

PPC & SEO Account Executive Hybrid Working Minimum 2 Days Office-Based Mon & Wed Up to £37,000 per annum Full-Time, 37 Hours per Week We are looking for a PPC & SEO Account Executive to join our clients growing marketing team. This is an exciting opportunity for a commercially minded digital marketer who thrives on improving performance, uncovering opportunities, and staying ahead in the ever evolving world of search. Working closely with the Marketing Lead, you'll take ownership of day-to-day PPC and SEO activity, helping to drive visibility, traffic, conversions and ultimately product sales across Google, Amazon, Bing and emerging AI-powered search platforms. The successful candidate will have a solid understanding of both PPC and SEO and, importantly, how the two disciplines work together to influence customer purchasing behaviour and drive product sales. You'll be comfortable managing paid search campaigns, supporting organic growth strategies and...

Senior Account Manager Salary: £45,000 - £50,000 (Negotiable DOE) West Yorkshire - Hybrid Working Available Butler Rose North Practice is supporting a well-established and growing accountancy practice in West Yorkshire with the recruitment of a Senior Account Manager. This is an excellent opportunity for an experienced practice professional looking to join a client-focused firm where they can take ownership of a diverse portfolio, lead and develop a team, and play an important role in the firms continued success. Key Responsibilities: Manage a portfolio of owner-managed businesses, limited companies, sole traders, and partnerships. Review statutory accounts, corporation tax returns, and personal tax returns. Act as the primary point of contact for clients, providing proactive accounting, tax, and business advice. Lead client meetings and identify opportunities to add value. Manage workflow, deadlines, and service delivery across your portfolio. Mentor...

Global Export Customer Service Supervisor Location: Basingstoke Contract Type: Permanent Salary: 45,000 per annum Working Pattern: Full Time (Monday - Friday 9am - 5pm) Working Arrangement: Hybrid working model: 4 days in the office, 1 day from home. Our client, a leader in the Life Sciences sector, is seeking a dynamic and experienced Global Export Customer Service Supervisor to join their innovative team. This pivotal role offers the opportunity to lead a talented group of Customer Service Representatives in a fast-paced, inbound environment, ensuring that customers receive exceptional service aligned with the organisation's strategic goals. A background in export documentation, customs procedures, and international shipping is essential. Experience in a regulated industry, such as life sciences, diagnostics, or healthcare, will be highly advantageous. Familiarity with temperature-controlled shipments and global trade compliance requirements is also preferred....

Customer Service & Operations Manager Location: Exeter Salary: up to 44,000 DOE + Bonus Job Type: Full-Time, Permanent Hours: Monday-Friday, 38.75 hours per week Benefits Competitive bonus scheme 25 days annual leave plus bank holidays Pension scheme Ongoing training and development Career progression opportunities Supportive and collaborative culture Employee wellbeing initiatives Modern office environment Join a growing and successful business About the Company Our client is a well-established and expanding organisation with a strong reputation for delivering exceptional customer service and delivering positive outcomes for its customers. Due to continued growth, they are seeking an experienced Customer Service & Operations Manager to lead a high-performing team and contribute to the ongoing success of the business. This is an excellent opportunity for a people-focused and commercially aware leader who enjoys developing teams, improving...

Customer Service Advisor - Hybrid Working Location: Plymouth Contract Type: Temporary Industry: Transport & Logistics Are you a passionate communicator with a flair for customer service? Our client, a dynamic organisation within the transport and logistics industry, is seeking a dedicated Customer Service Advisor to join their vibrant team in Plymouth. This is an exciting opportunity to make a real difference in the lives of customers while contributing to an ever-evolving sector. Key Responsibilities: Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and efficiently. Deliver exceptional service by providing accurate information about services, pricing, and logistics. Collaborate with team members to enhance the customer experience and streamline processes. Maintain comprehensive records of customer interactions and transactions. Identify opportunities to upsell services and improve customer...

B2B Account Manager (Manufacturing) Location: Worcester Salary: 40,000 - 45,000 An established and highly successful international organisation is seeking a commercially driven B2B Account Manager (Manufacturing) to join its growing sales team. This is an excellent opportunity for an ambitious account management professional who enjoys building long-term client relationships, developing strategic partnerships and identifying opportunities for sustainable growth. Working closely with senior leadership, you will take ownership of a portfolio of established business accounts while also supporting wider commercial growth initiatives. Key Responsibilities Develop and maintain strong relationships with a portfolio of strategic customer accounts Identify opportunities to increase revenue and profitability across existing customer relationships Prepare commercial proposals, quotations and customer solutions tailored to individual requirements Lead...