Are you an experienced Helpdesk Admin based in Wakefield? Randstad C&P are working with a national Facilities Management client who are needing Helpdesk Admins for a temporary contract on their site in Wakefield The Package: Competitive pay rate between 12.75 - 14 ph Monday to Friday, 40 hours per week 8.30am to 5pm Temporary contract Duties: Coordinate engineer schedules by matching their specific skills and locations to the current list of repair tasks to maximise efficiency Update the CAFM system to reflect the real-time status of work orders Organise planned preventative maintenance, ensuring that statutory safety inspections are booked and completed before they expire Ensure that all job notes, time logs, and completion details are recorded accurately for audit purposes Requirements: Experience working on CAFM systems Previous helpdesk experience within a similar FM environment Strong communication skills Ability to work in part of a team...

Job Title: Account Manager - IT Location: Newbury Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Key...

Service Centre Operator At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based in our Feltham depot TW14 0AF and will work Monday to Friday and flexibility is required to provide cover for shifts when required. What you'll do: Maintain high levels of incident ownership throughout the incident lifecycle to a...

Service Coordinator - Glasgow Location: Glasgow Hours: Monday-Thursday 08:00-16:30 Friday 08:00-15:30 About the Role I am currently representing a client who is looking to appoint a highly organised and proactive Service Coordinator to join their busy and fast-paced operations team in Glasgow. This is a key role within the business, responsible for coordinating service activity, scheduling work, and acting as the main link between customers, engineers, and internal departments to ensure smooth day-to-day operations. It is important that the successful candidate brings a bubbly, positive and approachable personality, as this role involves regular interaction with customers and internal teams, and plays a key part in maintaining strong working relationships across the business. Key Responsibilities Schedule and coordinate service jobs for engineers and operational teams Manage incoming service requests via phone and email Act as the main point of contact for...

Great SEO. Better culture. One agency. Some agencies talk about culture. We have the awards to prove it. Distinctly is an independent digital marketing agency with a 5-star Glassdoor rating and a Best Workplace for Wellbeing award. We're based in Old Street (hybrid, 2 days in) and we're looking for an SEO Strategist who's ready to take ownership of ambitious campaigns for brands like Arsenal, Wilkinson Sword, Zalando, and JVC. If you're commercially aware, love organic search, and want to grow somewhere that genuinely invests in its people - we'd love to hear from you. The Role at a Glance: SEO Account Manager Old Street, London 2 days per week / Hybrid Working £35,000 £40,000 Plus Benefits Package Including 28 days holiday (Plus Bank Holidays) + Health Insurance Pedigree: 5 Glassdoor Rating 2025 Best Use of Search Retail/Ecommerce (SEO) Best Workplaces for Women 2025 (Small) Best Workplaces in Advertising, Media & Marketing 2025 (Small & Medium)...

Administrator & Receptionist- Beenham. Monday-Friday- Fully Office Based Permanent £25k-£28k depending on experience Key Responsibilities Customer Support & Communication Act as the first point of contact, representing the organisation in a professional and approachable manner Deliver a consistently high standard of customer-focused service Answer incoming calls in a friendly, confident, and professional way Respond to sensitive or difficult conversations with patience, understanding, and empathy Direct calls to the relevant teams or accurately record and pass on messages Develop positive relationships with customers to build trust and loyalty Provide clear, accurate, and timely information to customers and suppliers Scheduling & Diary Coordination Arrange, update, and cancel appointments efficiently as required Manage schedules for engineers and field-based staff to ensure effective daily planning Work closely with customers and...

Nights position 4 on 4 off : 19:00 - 07:00 on a 24/7 Helpdesk for the TfL M&E contract. To oversee the day to day running of the TfL M&E Helpdesk ensuring the team has the necessary support and services to deliver its key objectives. Key duties and accountabilities include: ·       Support the helpdesk manager by providing effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services. ·       To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships. ·       Maintain a high exemplary profile of the team, promoting a culture of continuous improvement and excellent service delivery. ·       Logging service requests by telephone and email including. ·       Ensure compliance with statutory and company procedures across all functions. ·       Follow direction from management for any additional duties required. ·       Ensure...

Are you a people person with a knack for organisation? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you! Our client, a leading organisation in the utilities sector, is seeking a dedicated Customer Service/Scheduling Specialist to join their team in High Wycombe. What You'll Do: As a vital part of our client's operations, you will be the key connection between customers, engineers, and internal teams. Your role will focus on: Prioritising and processing customer queries and orders via phone and email. Arranging planned maintenance and small works by coordinating with engineers and customers. Ensuring all callouts are completed in line with client KPIs and internal SLAs. Investigating and resolving customer queries or complaints with patience and efficiency. Maintaining accurate customer records and invoicing through the CRM system. Supporting the engineering team with scheduling and diary management. What...

Administrator & Receptionist- Beenham. Monday-Friday- Fully Office Based Permanent 25k- 28k depending on experience Key Responsibilities Customer Support & Communication Act as the first point of contact, representing the organisation in a professional and approachable manner Deliver a consistently high standard of customer-focused service Answer incoming calls in a friendly, confident, and professional way Respond to sensitive or difficult conversations with patience, understanding, and empathy Direct calls to the relevant teams or accurately record and pass on messages Develop positive relationships with customers to build trust and loyalty Provide clear, accurate, and timely information to customers and suppliers Scheduling & Diary Coordination Arrange, update, and cancel appointments efficiently as required Manage schedules for engineers and field-based staff to ensure effective daily planning Work closely with customers and...

Customer Operations Scheduler Halesowen Monday to Friday 8:00am to 5:00pm 12.71 per hour Temporary to permanent Applicants should have proven experience in scheduling and coordinating engineers or similar, this is essential to the role. Please note only applicants with the relevant experience will contacted. To excel in this role, you should have excellent scheduling, customer service and organisational skills, be proactive, and have the ability to multitask effectively. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications. If you are looking for an opportunity to work with a fantastic team in a dynamic and busy environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised. Successful Candidates: Will have previous scheduling experience Experience of...