Customer Service quality lead jobs

01 Sep, 2026

Full Time Permanent

Patient Coordinator / Sales Support Administrator

£32,000 yearly

Healthium Clinics Henley-on-Thames, Oxfordshire, UK

Patient Coordinator / Sales Support Administrator We have great opportunity to join our team at Healthium Clinics, for a confident, organised and customer-focused professional who enjoys providing a premium patient experience while supporting bookings, enquiries, CRM administration and commercially focused follow-up activity. If you’ve also worked in the following roles, we’d also like to hear from you: Patient Coordinator, Patient Administrator, Sales Support Administrator, Sales Administrator, Customer Service Administrator, Clinic Administrator, Healthcare Administrator, Front of House Administrator, Customer Service Advisor, Client Services Advisor SALARY: £32,000 per annum + Benefits LOCATION: Henley-on-Thames, Oxfordshire JOB TYPE: Full-Time, Permanent JOB OVERVIEW This is an excellent opportunity for a Patient Coordinator / Sales Support Administrator who can combine warm, professional customer service with...

RC

24 Sep, 2026

Permanent

Air Hygiene Account Manager

Randstad Construction and Property Stafford, UK

Randstad is partnering with a leading, private equity-backed UK compliance consultancy to appoint an Air Hygiene Account Manager. You will lead and expand key client accounts across ventilation hygiene (TR19), ductwork safety, indoor air quality, and fire damper compliance for blue-chip commercial, healthcare, and public sector estates. Why Join? Backed by the Business Growth Fund (BGF) since 2016, expanding rapidly through a strategic "buy-and-build" model. Warm cross-selling opportunities across established asbestos, water hygiene, and health & safety accounts. Average travel pay is integrated directly into base salaries-no door-to-door timesheet tracking. Proven track record of internal promotions and exceptionally high staff retention. Key Responsibilities Manage key client relationships, ensure SLA delivery, and secure long-term contract renewals. Identify upselling and cross-selling opportunities across wider compliance services. Oversee account financial...

LR

24 Sep, 2026

Permanent

Event Account Manager

Live Recruitment Leicester, UK

Office based Mobile showrooms, immersive product launches, exhibitions fabricated in-house by the same team that pitches them. A client base of major global brands across automotive, healthcare and food and drink. And an Event Account Manager role with a warm book of accounts from day one. - Quarterly profit-share scheme on top of your base - Work with major global brands across diverse sectors - Proven progression within a growing commercial team - Holiday buy-back scheme to top up your leave - 22 days holiday plus bank holidays The Company This is a boutique, award-winning brand experience agency delivering roadshows, exhibitions, hospitality, fabrication, AV and corporate events for clients across automotive, construction, food and drink, healthcare and more. With in-house operations, production and fabrication teams all under one roof, they build and run the events themselves. The business is profitable, growing, and an Event Account Manager who comes in...

20 Sep, 2026

Full Time

Key Account Manager

Mundipharma Great Britain, United Kingdom

Key Account Manager, Infectious Diseases Location: United Kingdom- Covering South (Oxford, Southampton, Bristol, South London) Department: Commercial / Sales Job Type: Permanent Reports to: Sales Lead Join us and make a difference when it matters most! At Napp, we are committed to improving patient outcomes through innovation, partnership, and scientific excellence. We work collaboratively with healthcare professionals, NHS stakeholders, and healthcare organizations to ensure patients have access to high-quality treatments and care. We foster an inclusive and empowering environment where individuals can grow, contribute, and make a meaningful impact on healthcare delivery. Role Summary As a Key Account Manager, you will play a pivotal role in delivering Napp's commercial objectives by driving the uptake of promoted brands across a designated geographical territory. Through strategic account management, customer engagement, and...

15 Sep, 2026

Full Time

Contact Centre Operations Lead

Capita Great Britain, United Kingdom

The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model. Job title: Contact Centre Operations Lead Job Description: The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model. Responsibilities Owns the design, mobilisation and ongoing operation of the Contact Centre operating model, Leads the development of the Contact Centre service blueprint, high-level and detailed operating model Defines how the Contact Centre will operate across voice, email, chat, service requests, virtual agents, automation-enabled journeys and assisted channels, ensuring a consistent experience for users and advisors. Works with technical, integration and operational teams to ensure the Contact Centre aligns with the Capita contact centre...

08 Sep, 2026

Account Executive - CES

Civica London, UK

Account Executive _ Civica Election Services Hybrid (2 days per week preferred in the Clarendon Road, London N8 office) Description We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you'll love this role of Account Executive This is an exciting opportunity to join Civica Election Services (CES), supporting public and private sector organisations across the UK. As an Account Executive, you will play a key role in driving growth through account management,...

SB

03 Sep, 2026

Permanent

Regional Customer Care Manager

Sustainable Building Services Yorkshire, UK

Regional Customer Care Manager Location: We are recruiting across a number of regions throughout England Salary: Competitive, DOE + Company Car / Car Allowance Contract: Full time, Permanent Benefits: Discretionary Bonus Scheme, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Make a real difference to the customer experience At Sustainable Building Services, we deliver domestic retrofit and energy-efficiency programmes in occupied homes across the UK. Our work can transform homes and improve energy efficiency, but how we communicate and support customers throughout that journey matters just as much. We re looking for four experienced Regional Customer Care Managers to lead our regional customer care function and Customer Liaison Officer team in the below regions: North West East Midlands & West Yorkshire Midlands South This is a leadership and...

SB

03 Sep, 2026

Permanent

Regional Customer Care Manager

Sustainable Building Services West Midlands, UK

Regional Customer Care Manager Location: We are recruiting across a number of regions throughout England Salary: Competitive, DOE + Company Car / Car Allowance Contract: Full time, Permanent Benefits: Discretionary Bonus Scheme, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Make a real difference to the customer experience At Sustainable Building Services, we deliver domestic retrofit and energy-efficiency programmes in occupied homes across the UK. Our work can transform homes and improve energy efficiency, but how we communicate and support customers throughout that journey matters just as much. We re looking for four experienced Regional Customer Care Managers to lead our regional customer care function and Customer Liaison Officer team in the below regions: North West East Midlands & West Yorkshire Midlands South This is a leadership and...

Ve

28 Aug, 2026

Permanent

Customer Experience Team Leader

Veolia Woolston, Warrington, UK

Multi-skilled Customer Experience - Team Leader Salary: Competitive salary plus Veolia Benefits Location: Birchwood Park, Warrington Hours: 40 hours per week, Monday - Saturday, including a minimum of 2 Bank Holidays per year Contract Type: 12 Month FTC When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We're seeking an experienced Team Leader to join our dynamic Customer Experience department, supporting our National Account customers. This is a versatile leadership role offering the opportunity to develop expertise across all four key service areas, ensuring operational flexibility and comprehensive business understanding. You'll lead by example, mentor your team, and work hands-on across all areas to ensure...

04 Jun, 2026

Full Time

Account Manager

ABM London, UK

LOCATION: Pier Walk, London SHIFT PATTERN: Mon- Fri, 40 hours per week SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE The Account Manager is the operational lead responsible for delivering hard services across ABM’s Amazons sites throughout the UK. Fostering a “can do” culture through strong external customer relationships whilst proactively driving additional revenue sources. Nurture a working environment that encourages teamwork, creativity, wellbeing and diversity through strong leadership, role modelling of ABM values and excellent problem-solving skills. You will be expected to prepare financial information relating to all works undertaken to evidence profitability and operational costs and deliver operational & fiscal aspects of the contract with accurate management of the...

RC

24 Sep, 2026

Permanent

Water Hygeine Account Manager

Randstad Construction and Property Durham, UK

Randstad is currently partnering with one of the UK's fastest-growing, private equity-backed safety and compliance consultancies. Following continuous expansion and strategic acquisition, they are looking to appoint an experienced Water Hygiene Account Manager to lead, develop, and expand a dedicated portfolio of regional and national accounts. This is a key commercial and technical role for a high-performing account manager who wants to step away from transactional sales and take true commercial ownership of blue-chip client portfolios across commercial, public sector, and healthcare estates. Why Join This Business? The water hygiene division is led by an industry-renowned former client lead and is positioned for explosive growth as the business transitions into multidisciplinary regional hubs. Because the business provides complete building compliance (including asbestos, air hygiene, fire safety, and occupational health), account managers have warm, pre-approved avenues to...

Cl

23 Sep, 2026

Permanent

Account Manager

Claranet London, UK

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering on account development plans Collaborate with...

ER

22 Sep, 2026

Permanent

2nd line Service Desk Team Leader

ECS Resource Group Ltd Shirley, Solihull, UK

2nd line Service Desk Team Leader Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

ML

19 Sep, 2026

Contract

Apprentice Internal Sales Account Manager

Morris Lubricants Shrewsbury, UK

Apprentice Internal Sales Account Manager Location: Office base, Shrewsbury SY1 2EL Salary: Starting salary £18,375 per annum Contract: Full Time, 18 month fixed term Hours: Normal hours of work are 8.45am to 5.00pm, Monday to Friday (36.25 hours per week) with an unpaid break of 1 hour for lunch. There will be a requirement to work occasional evenings and weekends to visit suppliers/customers, attend marketing events, exhibitions and trade shows. Benefits: • Full-time holiday entitlement starting at 23 days per year, plus the bank and public holidays, increasing with service. • Generous pension scheme (employer 10% and employee 3% contribution) with life assurance up to 10 x salary (after 3 months service). • Company sick pay (after 6 months' service) and paid time off for most medical and dental appointments. • Company shares scheme (subject to certain qualifying conditions). • Discretionary company bonus scheme (subject to certain qualifying...

AR

18 Sep, 2026

Contract

Customer Service Administrator

Aspire Recruitment Ramsbottom, Bury, UK

Customer Service Administrator £26,000 9-Month Fixed Term Contract Bury Location Monday to Friday 9am to 5.30pm - some flexibility on start times Hybrid - minimum 2 days in the office per week ideally Thursday and Friday Free parking on site Are you an organised people person who enjoys building relationships and providing excellent customer service? We're looking for a Customer Service Administrator to join a friendly, supportive company on a 9-month fixed-term contract. This is a fantastic opportunity to join a business that genuinely values its employees, invests in training and development, and promotes an inclusive team culture. What you'll be doing: Speaking with members, suppliers and clients to coordinate services and answer queries. Building strong relationships over the phone and providing first-class customer service. Updating and maintaining the CRM system. Managing spreadsheets and maintaining accurate records. Supporting the smooth running of...

SE

15 Sep, 2026

Permanent

Regional Cooling Service Representative

Schneider Electric London, UK

Regional Cooling Service Representative (Data Center Cooling) - Specialist Senior Service Representative I Location - UK wide (role includes international onsite travel) Your mission: The Regional Cooling Service Representative ( Specialist Senior Service Representative I) is responsible to provide professional on-site services for cooling range of products produced by Schneider Electric to its customers including commissioning, technical on-site analysis, resolve customer's issues. Regional Cooling Service Representative is primary focusing on complex & critical projects, including troubleshooting & on-site support for Cooling Equipment & Systems (air- or water-cooled chillers, CRAC/CRAH units, Fan Walls, Liquid cooling) Your main responsibilities: • Perform Startup & Commissioning on all equipment across the entire cooling product range • Evaluate unit installation (e.g. the quality of pipes for in units and the hydraulic circuit for...

15 Sep, 2026

Permanent

BMS Account Manager

Schneider Electric London, UK

Mission : To sell BMS Solutions to New End Users across London and the South-East, providing compelling pitches around the Energy Crisis, Modernisation and Sustainability benefits of BMS and associated technologies. You will need to create new and lasting relationships with Estates Managers, Commercial Teams and C-Suite contacts building a customer base across segments. You will have support from Tendering Engineers, Services, Projects and Commercial to complete the sales. Key responsibilities: Create new leads and bring in new customers, either cold or warm contacts through other Business Units or Line of Business contacts. Drive growth in End User Accounts and bring in new business to secure orders of around £300k pcm in line with your monthly forecast. Work with stakeholders in timely manner to ensure orders are approved, released and recognized on SAP in accordance with the Delegation of Authority in the QMS. Build the best team for your customer by...

PP

12 Sep, 2026

Permanent

Account Manager

Plum Personnel Shirley, Solihull, UK

Account ManagementIT Support Specialist Near Solihull, West Midlands (On-site) £14.00 ph (£27,664pa) Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, people-focused Account Manager to join a friendly, fast-growing team working within the IT Support team. If you enjoy solving problems, helping customers, and getting stuck in you ll fit right in. Due to the location of the role you must have your own transport. What You ll Do Support and train customers on our software and hardware systems Troubleshoot issues via phone, email, visits and regular check-ins Explain technical concepts in a simple, user-friendly way Coordinate hardware installations with our engineers Work closely with teams across the business What We re Looking For Great communication and people skills Customer service experience (phone and/or face-to-face) Strong IT basics (Windows 10/11, Excel, general IT literacy) Organised, proactive, and a...

GT

10 Sep, 2026

Permanent

Strategic Account Manager

Grosvenor Talent Ltd Harrogate, UK

Stategic Account Manager - Office based, Harrogate - 40k pa + quarterly bonus About the Opportunity We are currently representing an established and growing UK supplier of PPE, workwear and workplace safety solutions who is seeking a commercially focused Strategic Account Manager. In this role, you will take ownership of a portfolio of customer accounts, strengthen relationships, protect retention and identify sustainable growth opportunities. This role combines strategic account management with hands-on customer support, onboarding and internal coordination. Key Duties & Responsibilities Own and develop a portfolio of key customer accounts. Build trusted relationships through planned, regular customer contact. Identify account risks early and lead effective retention activity. Grow revenue and margin through cross-selling, upselling and wider product penetration. Create practical account plans covering objectives, opportunities,...

AA

09 Sep, 2026

Permanent

Customer Service Advisor

Ardour Associates Ltd Birmingham, UK

Customer Service / Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service / Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking for someone with previous experience working within a contact centre or customer service environment, ideally in a role involving telephone-based troubleshooting, technical support or problem resolution. You do not necessarily need to come from a highly technical background; however, you must be naturally confident when it comes to...