Pre-course assessments and Planning: • Administer screeners, initial and diagnostics assessments for each learner, and subsequently develop and maintain tailored ILPs (inc. action plans) to include SMART targets. Plan lessons effectively and ensure that activities are innovative and differentiated towards individual learners (e.g. contextualised to their personal learning goals/chosen employment sector), and that learner support is effectively assessed, reviewed, implemented, and evaluated (where required) throughout the learner's journey. Training Delivery: • Deliver accredited and/or non-accredited training programmes to 19+ Adults in subject areas that are required for contract requirements (multi-disciplinary Trainers will be prioritised during selection) • Train, assess, motivate, mentor and support learners, assisting them to develop personal and social skills to better prepare them for work and independence. • Deliver outstanding teaching, learning and...

LOCATIONS: 14 Pier Walk, North Greenwich, SE10 0ES SHIFT PATTERN: Monday - Friday 08:00 - 17:00, 40 hours per week SALARY: Competitive ROLE OVERVIEW AND PURPOSE: The Helpdesk Administrator works alongside M&E Helpdesk and Helpdesk Coordinator to form part of the team responsible for the receiving, allocating and the progression of reactive emergency maintenance faults. KEY RESPONSIBILITIES: Key duties and accountabilities include: • Cover the helpdesk in the absence of Helpdesk Operative • Vetting service requests received via CAFM system. • Analysis of job history/running reports to avoid duplication. • Ordering parts required for the job. • Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand. • Plan/Coordinate work for current and next day. • Escalate any complaints or issues as required. • Ensuing Reactive Work to Additional Work process is followed. • Manage the completion process, reviews, audit fails and ensure all...

Job Title: Customer Care Advisor Location: Sutton Coldfield Contract Details: Temp-to-Perm (3-month temp contract, subject to performance evaluation) Salary: 13.00ph About Our Client: A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers. Responsibilities: Handle inbound enquiries and sales from prospective customers interested in our plan services. Follow up on email leads and make outbound calls to warm prospects. Operate within FCA regulatory guidelines, ensuring compliance without hard-selling. Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free. Participate in a rigorous QA process with monitored calls and feedback. Excellent customer service skills Essential (Knowledge, skills, qualifications, experience): Previous contact centre experience, both inbound and...

Job Title: Customer Services Officer Location: City of Wolverhampton Council Contract Details: Temporary Salary: 13.26 per hour About Our Client: Join our dedicated team in the public sector, where we strive to enhance the lives of our community through exceptional customer service. Our client is committed to providing a responsive and comprehensive enquiry service that meets the diverse needs of the public. Benefits & Perks: Office based role-Hybrid options available once training has been completed and they are confident to work independently. Opportunities for personal and professional development A supportive team environment Gain experience in adult social care services No weekends or bank holidays Responsibilities: Deliver a high-quality, courteous customer enquiry service Resolve customer enquiries related to Council services efficiently Ensure accurate tracking and follow-up of all enquiries Collaborate with a multi-disciplinary team...