Customer Service Administrator Reports to: Assistant Ops Manager Based at: Cambridge and Peterborough site in Huntingdon. Salary: £12.83 per hour Fiixed term initially until 31/01/2027 Full-time, 40 hours - 8:30am-17:00pm Mon-Friday Job purpose: To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS. Key Responsibilities: Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system Inputting and retrieving data from the in-house computer system Provide product information by answering questions and helping, where possible Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner. Enhance organisation's reputation by accepting ownership for accomplishing...

We are looking for a passionate Technical Customer Service Administrator to join our client's well-established company based on the outskirts of St Albans. This is a 12-month fixed-term contract to cover maternity leave. Provide end-to-end post-installation support across a full product portfolio, coordinating technical guidance, engineering activity, spare parts and consumables to deliver consistent experience for B2C consumers and B2B customers. What s in it for you? Salary: £27k Hours: Monday to Thursday 8.30-5.30 Fridays 8.30-4pm, office based Key responsibilities: Manage technical and service enquiries across the full company portfolio Diagnose issues, provide troubleshooting and product guidance, and determine the appropriate service route Raise engineer jobs; support engineers with troubleshooting/product information; monitor outcomes and coordinate follow-up with the customer Handle quality management cases, engineer service requests...