Are you a Support Analyst looking for a new challenge? Sopra Steria's ADS account is seeking to recruit 6 Support Analysts to join a growing team supporting a key programme within our sector. This is a fantastic opportunity for analysts with a background in application support, or helpdesk environments who are looking to develop their careers in a highly professional and mission-focused setting. Working as part of a 24/7 shift-based support team, you will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development. What you will be doing Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels. Investigate application and user issues, carry out initial analysis, and either...

IT Service Desk Team Leader Chancery Lane £60,000 - £65,000 Hybrid, minimum 3 days in the office Are you an experienced IT Service Desk Team Leader who still enjoys being hands-on technically, rather than moving into a purely managerial role? We're recruiting for a leading international professional services organisation looking for someone to take day-to-day operational leadership of its UK and European Service Desk. You'll lead and coach the team, manage escalations and service performance, while remaining hands-on when required across remote, telephone and deskside support. What's on offer: Hybrid working, minimum 3 days per week in the London office Core hours of 9:30am to 5:30pm, with flexibility around the Service Desk rota Private medical insurance and dental cover Discounted gym membership On-site café and additional lifestyle benefits What you'll be doing: Leading the day-to-day operation of the UK and EU Service Desk...

Are you an experienced customer service leader who thrives on developing people, improving performance and building strong customer relationships? We're looking for a Team Leader - Tailored Care Operations ( Manager I, Commercial Customer Care) to lead a multifunctional team supporting our strategic, VIP and Tailored Care customers. You'll lead approximately 7-10 colleagues, ensuring our priority customers receive proactive, responsive and high-quality support. What will you do? You'll combine people leadership, customer relationship management and operational excellence, taking ownership of team performance and the experience we deliver to key customers. You will: Lead, coach and develop a high-performing team of Account Managers, Order Support Specialists and Senior Specialists. Build a culture focused on customer excellence, accountability and continuous improvement. Oversee support for strategic customers, including orders, projects, escalations and service...

Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Role : Customer Service Team Leader Salary : 29,000 - 31,000 Contract Type : Permanent, Hybrid Hours : Monday to Friday, 2-week shift rotation of 8am - 4pm, 12pm - 8pm Location : Leeds Dock Our client is seeking a dynamic and motivated Customer Service Team Leader to join their thriving customer experience department. This permanent, full-time position presents a fantastic opportunity for a Team Leader with experience of leading a phone-based customer service team to take the next step in their career. As a key player in the Customer Service Team, you will be leading, supporting, and motivating a dedicated team of Customer Service Executives, ensuring they deliver exceptional service while continuously seeking opportunities for improvement. We love working with this business and our candidates have grown into a variety of different roles here so if you're looking for growth opportunities, this is the business for you! Key Responsibilities: Lead, coach and...