About The Role About the role At Onward, we're committed to creating positive change in our communities through the homes we provide and the services we deliver. We're looking for an experienced and customer-focused Information Systems Analyst to join our ICT team. This is a hybrid role , combining home and office working, where you'll provide application support, investigate and resolve system issues, and work closely with colleagues and suppliers to ensure our business systems remain reliable, effective and meet organisational needs. You'll also support system enhancements and contribute to the continuous improvement of our digital services. Experience of using and supporting the Aareon ActiveH housing management system is essential for this role, alongside strong problem-solving skills and a passion for delivering excellent customer service. Key Responsibilities Application Support Provide 1st and 2nd line support / maintenance for all supported applications...

National Account Manager - Luxury Beauty Competitive Salary Based: West End An established luxury beauty brand is recruiting a National Account Manager to manage key UK department store accounts and drive commercial growth. This is an exciting opportunity for an experienced account manager with a background in prestige beauty, cosmetics or luxury consumer goods to develop strategic retail partnerships and maximise sales performance. Key Responsibilities Manage key UK department store accounts and build strong relationships with retail buyers. Develop and deliver Joint Business Plans to achieve sales, margin and growth targets. Negotiate trading terms, promotional campaigns, product launches and Gift-With-Purchase activities. Manage account budgets, forecasting, stock allocation and commercial performance. Analyse sales data, promotional ROI and retail trends to identify growth opportunities. Line-manage and develop a Sales Analyst. Collaborate with marketing,...

IT Release Analyst Working Pattern: Hybrid, 2 days per week in the office Are you currently working in IT Support within the legal sector and looking for an opportunity to take your career in a new direction? We have an exciting opportunity for an IT Release Analyst to join a prestigious international law firm in London. This role is ideal for someone looking to transition from IT Support into IT Release Management, with full training, support and upskilling provided to help you develop your skills and build a long-term career in this specialist area. We're particularly interested in candidates with a background in IT Support, Service Desk, Desktop Support, IT Operations or IT Service Delivery within a law firm, who have a good understanding of legal IT environments and enjoy working with technology, processes and stakeholders. You don't need previous experience in a dedicated IT Release Management role. We're looking for someone who is organised, proactive, eager...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Service Desk Analyst provides high-quality technical support to customers across Sword’s Managed Services environments. The role is responsible for taking ownership of assigned Incidents and Requests, investigating issues, resolving them where possible and ensuring they are escalated appropriately when they cannot be resolved within the Service Desk. The role combines technical support with strong service discipline and customer awareness. Service Desk Analysts are expected to take pride in the quality of their work,...

IT Change Analyst Location: London Working Pattern: Hybrid, 2 days per week in the office Are you looking to take the next step in your IT career and move into IT Change Management? This is an excellent opportunity for someone looking to transition into IT Change Management, with full training, support and upskilling provided to help you develop your knowledge and build a long-term career in this area. We're particularly interested in candidates with a background in IT Support, Service Delivery, IT Operations, IT Service Management or Project Coordination who have a good understanding of IT environments and enjoy working with processes, stakeholders and technology improvements. You don't need previous experience in a dedicated IT Change Management role. We're looking for someone who is organised, proactive, eager to learn and keen to develop their career in a more structured, process-driven IT role. Working alongside an experienced IT Change and Release...

Account Manager Contract Type: Ideally Temp to Perm but would consider Perm options Location: Surbiton, close to the town centre, hybrid working for 1-2 days in the office after probation, on-site parking (can be limited) Contract Type: Temp to Perm or Perm Option Hours: 9am to 5.30pm, core hours 10am to 4pm, flexible working options Salary: 40,000 - 50,000 plus quarterly commission plus gym membership, private healthcare, monthly massage, weekly exercise classes, lots of free drinks and snacks, birthday off, charity days, work-life balance, staff socials and more! Our client is a forward-thinking organisation that excels within the digital media space and believes in creating a supportive, engaging, and fun workplace . They are on a mission to revolutionise with innovative technology and AI products, providing exceptional value to their continuously growing roster of clients. With a strong portfolio of clients and an ambitious growth trajectory, our client is...

Complaint Specialist Location: Beeston, NG9 1LA Salary Banding: £30,629 - £32,241 based on 37.5hr week Contract Type: Permanent Hybrid working to be discussed at interview stage As a Specialist Complaint Handler here at MTVH, you will be responsible for resolving complex complaints, CEO complaints and responding to MP, Councillor and Ombudsman enquiries. You may also support the wider Customer Care Team to deliver satisfactory resolutions. You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution. You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey. You will build relationships with senior executives at MTVH, The Housing Ombudsman, MP's, Councillors and the MTVH Policy Team. What you'll need to succeed Strong knowledge and experience in resolving customer disputes Ensures that...

Senior Account Manager - Sizewell C; EDF Account Team Job Title: Senior Account Manager Reporting to: Client Services Manager Salary: up to 40,000 + Commission scheme Role Objective: To manage and develop client relationships ensuring the delivery of our managed solutions offering and identifying new opportunities. You will act as a key point of contact for the client, ensuring effective recruitment strategies. You will take a proactive role in identifying market trends, providing insights and positioning Rullion's services in a way that drives the client's long-term goals. You're Good At / You Are: Communicating effectively. You can articulate ideas, actively listen to customers' needs and convey information in a compelling manner. Translating client needs into measurable outcomes that deliver value Understanding IR35 compliance and the different engagement routes for non-permanent resource i.e. PAYE, Umbrella and Statement of work. Spotting opportunities,...

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

Job Title: Customer Care Specialist Agent Location: Liverpool City Centre on a hybrid working basis Salary: 28,459 per annum Job Type: Permanent, Full Time Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week Looking for a new challenge? Do you have a passion for delivering exceptional service and good outcomes for customers? Are you compassionate, empathetic and an outstanding communicator? What You'll Be Doing: Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution Assisting customers/businesses with debts owed - ensuring these are recovered meeting both the customer and business needs. Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information...

Role : Customer Service Team Leader Salary : 29,000 - 31,000 Contract Type : Permanent, Hybrid Hours : Monday to Friday, 2-week shift rotation of 8am - 4pm, 12pm - 8pm Location : Leeds Dock Our client is seeking a dynamic and motivated Customer Service Team Leader to join their thriving customer experience department. This permanent, full-time position presents a fantastic opportunity for a Team Leader with experience of leading a phone-based customer service team to take the next step in their career. As a key player in the Customer Service Team, you will be leading, supporting, and motivating a dedicated team of Customer Service Executives, ensuring they deliver exceptional service while continuously seeking opportunities for improvement. We love working with this business and our candidates have grown into a variety of different roles here so if you're looking for growth opportunities, this is the business for you! Key Responsibilities: Lead, coach and...

Key Account Manager, Infectious Diseases Location: United Kingdom- Covering South West/ South Central (Oxford, Southampton, Bristol, Swindon) Department: Commercial / Sales Job Type: Permanent Reports to: Sales Lead Join us and make a difference when it matters most! At Napp, we are committed to improving patient outcomes through innovation, partnership, and scientific excellence. We work collaboratively with healthcare professionals, NHS stakeholders, and healthcare organizations to ensure patients have access to high-quality treatments and care. We foster an inclusive and empowering environment where individuals can grow, contribute, and make a meaningful impact on healthcare delivery. Role Summary As a Key Account Manager, you will play a pivotal role in delivering Napp's commercial objectives by driving the uptake of promoted brands across a designated geographical territory. Through strategic account management, customer engagement, and cross-functional...

Key Account Manager, Infectious Diseases Location: South London, United Kingdom Department: Commercial / Sales Job Type: Permanent Reports to: Sales Lead Join us and make a difference when it matters most! At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We continuously challenge ourselves to deliver more for patients, healthcare professionals, our partners, and our employees. Through innovation, collaboration, and a patient-centric approach, we are committed to improving healthcare outcomes and ensuring access to high-quality treatments. Role Summary As a Key Account Manager within the Infectious Diseases therapy area, you will play a critical role in driving the uptake of Mundipharma products across a designated geographical territory. This position focuses on developing strategic partnerships with NHS stakeholders, healthcare professionals, commissioners, and key opinion leaders to support the successful adoption...

Client Lead Salary: £45,000 - £65,000 per annum Location: Bristol Working Arrangement: Hybrid - ideally 2 days per week in the office Job Type: Full-time About the Role We are recruiting on behalf of our client, a B Corp-certified creative communications agency specialising in consumer brands and FMCG, who are looking for an experienced Client Lead to join their growing team in Bristol. This opportunity would suit an established PR Account Director or Senior Account Director looking to take ownership of key client relationships, lead creative communications campaigns and play an influential role in the continued growth of a values-driven agency. Our client offers a collaborative and inclusive working environment where creativity, professional development and employee wellbeing are prioritised. As Client Lead, you will be responsible for driving client relationships, overseeing strategic and creative communications, delivering successful campaigns and...

JOB TITLE: Contract Support & Business Engagement Coordinator REPORTING TO: General Manager LOCATION: Glasgow City Centre CONTRACT: Full Time HOURS: 40 hours per week SHIFT PATTERN: Monday to Friday SALARY: Competitive ROLE OVERVIEW AND PURPOSE The Contract Support & Business Engagement Coordinator will be responsible for the day-to-day administration, coordination and management of cleaning helpdesk function. The role will act as the central point of contact between businesses, the ABM operational team and our client, ensuring that service requests are accurately logged, scheduled, completed and reported. In addition to managing reactive service requests, the postholder will proactively engage with businesses throughout Glasgow city centre to increase awareness of the services available, identify opportunities for environmental improvements, obtain permissions for works such as graffiti removal, and promote greater utilisation of the contract. The role will...

Job Description: Job Purpose The team is in charge of analysis, checks and monitoring for ICE Pricing & Reference Data clients globally.  A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, methodology and product issue troubleshooting.   The team works with multiple ICE teams globally such as Fixed Income Data Services (FIDS), account managers, sales, development, and product management.   The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients.   Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.   Responsibilities Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance...