Jacob Grey have partnered with a long standing client to hire a new Helpdesk Support Administrator. This is a fantastic opportunity to develop a career in application support in an exciting, respected and growing company which truly puts its people first. Reporting to the help desk manager, your duties will include: Dealing with a wide range of external customer queries relating to our client's bespoke CRM software package which includes 15 varied modules (full training is provided on these modules) Guiding customers through anything from simple, quickly resolvable queries to offering more complex advice and solutions relating to specific modules Dealing with both 'teething problems' relating to new customers following implementation of the client's software, as well as legacy customers seeking guidance on specific modules Escalating queries and matters to other teams (e.g. upgrades to existing software) Liaising with the other members of the help desk team to resolve...