Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Inbound Customer Service Advisor START DATE: ASAP 14.26 per hour Full time (37 hours, Monday-Friday) Full training provided (6-8 weeks office based) Hybrid working after completion of training (3 days in office, 2 days WFH) On-going temporary contract Manchester City Centre We are currently looking for Inbound Customer Service Advisors to join a public-sector organisation in the city centre of Manchester. This role will start ASAP on a temporary basis and is guaranteed for at least 3 months with the view to extend or move into a permanent role for the right candidates. Location: Very centrally located with access to all public transport links and local amenities. Role will be a mixture of office and home working and full IT equipment will be provided. Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week. The Role: The customer service and administration team deal with a high volume of telephone and email queries...

Customer Service Advisor Our client, a leading organisation in the education sector, is seeking an enthusiastic and dedicated Customer Service Advisor to join their dynamic team. This is a fantastic opportunity for individuals who thrive in a customer-focused environment and are eager to contribute to a welcoming and supportive atmosphere. Location: Liverpool, L3 5AE Contract Type: Temporary Salary: 14.14 per hour Working Days: Monday to Sunday Hours: 25 hours per week Shift Pattern: 8 AM to 2 PM 2 PM to 8 PM 9 AM to 5 PM Key Responsibilities: As a Customer Service Advisor, you will play a vital role in ensuring a seamless experience for visitor. Your duties will include, but are not limited to: Welcoming visitors warmly and addressing a variety of inquiries at the reception desk. Efficiently distributing mail and parcels to maintain smooth operations. Conducting health and safety checks to ensure a secure environment for everyone. Reporting repairs and responding...

Key Account Manager, Infectious Diseases Location: South London, United Kingdom Department: Commercial / Sales Job Type: Permanent Reports to: Sales Lead Join us and make a difference when it matters most! At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We continuously challenge ourselves to deliver more for patients, healthcare professionals, our partners, and our employees. Through innovation, collaboration, and a patient-centric approach, we are committed to improving healthcare outcomes and ensuring access to high-quality treatments. Role Summary As a Key Account Manager within the Infectious Diseases therapy area, you will play a critical role in driving the uptake of Mundipharma products across a designated geographical territory. This position focuses on developing strategic partnerships with NHS stakeholders, healthcare professionals, commissioners, and key opinion leaders to support the successful adoption...

Key Account Manager, Infectious Diseases Location: United Kingdom- Covering South West/ South Central (Oxford, Southampton, Bristol, Swindon) Department: Commercial / Sales Job Type: Permanent Reports to: Sales Lead Join us and make a difference when it matters most! At Napp, we are committed to improving patient outcomes through innovation, partnership, and scientific excellence. We work collaboratively with healthcare professionals, NHS stakeholders, and healthcare organizations to ensure patients have access to high-quality treatments and care. We foster an inclusive and empowering environment where individuals can grow, contribute, and make a meaningful impact on healthcare delivery. Role Summary As a Key Account Manager, you will play a pivotal role in delivering Napp's commercial objectives by driving the uptake of promoted brands across a designated geographical territory. Through strategic account management, customer engagement, and cross-functional...

JOB TITLE: Customer Service Advisor PAY: 14.40p/hr LOCATION: Manchester City Centre - Piccadilly HOURS : Full Time, 35 hours per week WORKING PATTERN : Our work style is hybrid, which means working 3 days per week from home, subject to training sign-off. START DATE : 30th November CONTRACT: 12 months About this opportunity Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We're currently looking for people who care about customers to join our contact centre teams supporting our Lex brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of...