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Leeds, UK
Customer Service Central Leeds Permanent 35 hours per week 25,800 Monday-Friday Are you passionate about helping people navigate challenging financial situations? Do you thrive in a role where problem solving, communication and attention to detail are key? We're working with a well-established organisation looking for a Customer Service Specialist to join their team. This is a fantastic opportunity for someone with strong customer service, negotiation or case management experience who enjoys working in a fast-paced, people-focused environment. The Role You'll manage a caseload of clients, supporting them through key stages of finding a sustainable financial solution. This includes gathering and reviewing information, identifying any gaps, and ensuring cases progress efficiently and accurately. You'll act as a main point of contact for clients, handling sensitive conversations with empathy and professionalism while working towards outcomes that balance both individual...
