Customer Support Job Responsibilities: To ensure all queries are answered daily. Understanding and carrying out our company procedures while working towards achieving targets set by the Customer Service Manager. Proactively problem solve and provide solutions effectively Administration of customer returns, refunds, exchanges or replacements Monitoring live chat as necessary and responding to social media queries Managing Retail and Trade accounts to provide excellent end to end processes Strive for a first-time resolution to all enquiries via call, email and social media or other channels. To work as part of a close-knit team in a relaxed office environment but ensuring jobs done to an exceptional standard. Monitor reviews and seek to resolve any remaining issues in a professional manner. To be open to assisting other areas of the business if required Updating systems and databases. Communicating with other departments within the company for a prompt resolution of...

Join Our Team as a Customer Service Advisor! Are you ready to make a difference in the world of education? We are looking for enthusiastic and dedicated Customer Service Advisors to support our client's University Admissions Clearing hotline this summer! This is a fantastic opportunity to engage with prospective students and help them navigate their journey into higher education-all from the comfort of your home! Contract Details: Type: Temporary Duration: July 2, 2026 - October 15, 2026 Hours: Full Time, Monday to Friday, 8:00 AM - 6:00 PM What You'll Do: Assist prospective students with their applications and respond to their queries over the phone. Provide accurate and empathetic information about the admissions process. Support new team members by addressing their questions and sharing your expertise. Ensure every interaction results in a professional and supportive customer experience. Record and manage information in compliance with data protection...