Customer Service jobs in Swansea

02 Apr, 2026

Full Time

Charlotte Tilbury Swansea, UK

Multi-Site Business Manager, Charlotte Tilbury - Boots Wales 40 hours per week, Full Time position, Permanent Contract, Doors: Swansea, Llantrisant About Your Role A Charlotte Tilbury Multi-Site Business Manager is like no other. They are the life and soul of their counters – and come with bags of commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change – they pride themselves on it. Not only do they dare to dream it – they dare to live it. They pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and through a passion for exceptional products. They are an ultimate role-model that both customers and colleagues alike admire. About Us As the fastest growing beauty brand – we are on a mission to disrupt and revolutionise the beauty industry. The way we do this is by our spellbinding products, our show stopping artistry and by...

09 Apr, 2026

Permanent

BMW Receptionist / Host

Sytner Gorseinon, Swansea SA4, UK

About the role Sytner Swansea is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team! As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of BMW. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About You You will be the first impression on the phone for our clients and guests so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our...

24 Mar, 2026

Permanent

Customer Service Coordinator

Exponential-e Vale of Glamorgan, UK

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off Your new role: Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language Monitor systems and suppliers to...

20 Mar, 2026

Permanent

ITIL Analyst

Exponential-e Vale of Glamorgan, UK

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service Supporting and advising around the required ITIL services and subsequent service delivery for the ARP Service Partnership Efficiency and process improvement recommendations internally and externally Monitor, review and report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of ITIL processes Identify, record and manage all service vulnerabilities which impact or may impact the Customer Review existing IT Service Management processes, particularly Problem Management, present...

19 Mar, 2026

Permanent

Bank Reception Administrator

Spire Healthcare Vale of Glamorgan, UK

Bank Receptionist Administration Bank Spire Cardiff Hospital Flexible Working Flexible Working Cardiff Spire Cardiff Hospital have an exciting opportunity for an experienced administrator to work in reception on a flexible working contract. A Bank contract at Spire Healthcare is a flexible employment agreement where you are not committed to a set number of hours per week. Instead, you work on an ad-hoc basis, filling shifts that are available at our hospital. This type of contract is ideal for individuals seeking flexibility, as it allows you to choose shifts that fit your availability, giving you a better work-life balance. Bank contracts are also a fantastic way to earn additional income alongside other contracted work. Duties and responsibilities: - Welcoming patients and escorting to their room. - Admitting them in the computer ensuring accurate collection data - Acting as point person for enquiries - Carrying out various admin task, including filling of patient notes...

14 Apr, 2026

Full Time

Complaints Assistant - Magazine Subscriptions

Future Publishing Cardiff, UK

Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most? If the answer is yes, then this could be just the exciting new opportunity you've been looking for! What you'll be doing Reporting to the Service Manager you'll ensure incoming customer queries and complaints are answered within SLA and in line with company policies, efficiently and effectively, promoting customer satisfaction at all times. Typically you'll speak to customers over the phone and email, managing and solving general queries and complaints for our customers. You'll investigate and help determine the cause of issues, resolving and recording all queries and complaints. Experience that will put you ahead of the curve Great interpersonal skills - you'll be able to demonstrate experience of handling customer...

08 Apr, 2026

Permanent

Junior Account Manager

Pareto Cardiff, UK

A renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering finance professionals and redefining financial performance, our client's influential enterprise benefits small and large businesses with the range of award-winning services they offer. They're now looking to bring on board Junior Account Managers. Your primary function will be handling existing accounts and cross selling, with some new business development involved also. This is an amazing opportunity for any graduate looking to excel in the business world and establish a lucrative and rewarding career. Package: Competitive basic salary of £28k Y1 OTE of up to £35k! Excellent scope for progression and professional development- there will be opportunity to move into a more senior role as your knowledge of the company widens On-going training and mentorship Team socials in a friendly, inclusive environment Lucrative bonus and...

28 Mar, 2026

Full Time

Complaint Handler

Future Publishing Cardiff, UK

Go.Compare is one of the UK's leading price comparison websites, helping millions of people make smarter financial decisions every year. We provide a fast, transparent, and reliable way to compare a wide range of products and services, from car and home insurance to energy, broadband, and more. Our mission is simple: to empower consumers with the information and tools they need to find the right deals for their needs, saving them both time and money. Backed by innovative technology and a commitment to customer-first thinking, Go.Compare continues to be a trusted partner for households across the UK. What you'll be doing As a Complaint Assistant you will ensure that we are able to resolve customer complaints and deliver an excellent customer experience, restoring their faith in the brand. Reporting to the Senior Complaints Manager, you'll demonstrate excellent listening skills and will be able to show empathy to customers via telephone and email. You'll have knowledge of what it...

09 Apr, 2026

Permanent

Bank Receptionist

Cygnet Healthcare Weston-super-Mare, UK

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it. We are looking for a Bank Receptionist to join our team at Cygnet Kewstoke. Cygnet Hospital Kewstoke provides emergency admissions services for men and women, and a pathway for women to rehabilitation including a specialist service for personality disorder. The hospital has more than 16 acres of landscaped grounds and overlooks the Bristol Channel. This beachside location, just outside Weston-super-Mare, helps us provide a quiet, peaceful and therapeutic environment which can offer service users a broad range of therapies including CBT, EMDR & DBT. All bedrooms are single, with en-suite bathrooms, and each of the four wards has its own garden or terrace. There is a fully equipped gym and activities suite. Your Day-to-Day £13.00 per hour .1% annual leave. • Provide a professional,...

14 Apr, 2026

Temporary

Temporary School Administrator/Receptionist - Immediate Start

£12.71 hourly

Office Angels Taunton, UK

TITLE: Temporary School Administrator/Receptionist - Immediate Start (Enhanced DBS on the update service is desirable) LOCATION: Taunton HOURLY RATE: £12.71 per hour HOURS: 30 - 35 hours per week (must be able to work until 5:30pm on Mondays and Tuesdays, other than that hours are flexible) BENEFITS: We would love for you to join us as a temporary candidate. Temping for Office Angels comes with some great perks including Weekly pay Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area and a mindfulness section with blogs & videos Direct access to Able Futures - Mental health support for people in work Eye Care Vouchers Pension Scheme Regular pay reviews Temporary candidate of the month award Temporary candidate lunches/treats Online timesheets A dedicated consultant as an additional layer of support THE ROLE: We are seeking a well organised, patient and resilient...

14 Apr, 2026

Permanent

Customer Service Executive - Professional Services

Kings Court Trust Bristol, UK

Client Support Consultant / Customer Service Executive Professional Services Salary : £27,500 £32,500 + OTE Location : Hybrid we ask for a minimum of 3 days in our Bristol office Hours : 37.5 per week, Monday Friday Start Date : Flexible Do you have experience in probate sales with a passion for delivering a positive customer experience Are you proactive in your approach to work with a desire to achieve your goals If so, then Kings Court Trust may have a great opportunity for you! We are looking for a Client Support Consultant to join our sales team. About Us At Kings Court Trust, we understand that dealing with a loved one s estate can be overwhelming and emotionally taxing. Our mission is to ease this burden by providing a supportive, seamless experience from start to finish. As probate experts, we offer compassionate solutions to the complexities of bereavement, allowing families to focus on honouring their loved one s memory. What You ll Be Doing As a...

03 Apr, 2026

Permanent

Customer Service

Office Angels Bristol, UK

Sales Administrator / Customer Service Coordinator Avonmouth, Bristol 25,000 per annum Monday-Friday, 37.5 hours per week 1 stage f2f interview About the Role Our client has an exciting opportunity for the right person to join their busy, growing office as a Sales Administrator based in North Bristol. You will be responsible for building relationships with their key client, who have over 400 branches over the UK. This is a fantastic opportunity for someone who is looking to have a career in customer service, and who is looking to get a good work/life balance Working Hours & Shift Pattern This position operates across three rotating shifts , Monday to Friday: 9:00-5:30 - leave the office at 3:00pm and work from home 3:30-5:30 7:30-4:00 - includes an hour at home first, then travel in 8:30 to travel into the office 8:30-5:00 - no change 1-hour lunch break included. Responsibilities: Processing incoming orders and debits...

27 Mar, 2026

Temporary

Reception- Bristol

Office Angels Bristol, UK

Job role: Temporary Corperate Reception Start date: 30/03/2026 End date: 2 week role ( potential to be extended Pay rate: 13.33 an hour Working days: Monday to Friday Working hours: 8AM to 5PM Location: Bristol BS1 Key Responsibilities: As our Receptionist, you'll be the first point of contact for our clients and visitors. Your role will include: Greeting clients and visitors with a warm and friendly demeanor. Answering incoming calls and directing them to the appropriate team members. Managing appointment schedules and coordinating meeting rooms. Handling incoming and outgoing mail with efficiency. Assisting with administrative tasks as needed to support our legal teams. Maintaining a tidy and professional reception area. What We're Looking For: To be successful in this role, you should possess: Previous reception or administrative experience, ideally within a legal environment. Exceptional communication skills, both written and verbal. A friendly,...

08 Apr, 2026

Permanent

Junior Account Manager

Pareto Bristol, UK

A renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering finance professionals and redefining financial performance, our client's influential enterprise benefits small and large businesses with the range of award-winning services they offer. They're now looking to bring on board Junior Account Managers. Your primary function will be handling existing accounts and cross selling, with some new business development involved also. This is an amazing opportunity for any graduate looking to excel in the business world and establish a lucrative and rewarding career. Package: Competitive basic salary of £30k Y1 OTE of up to £45k! Excellent scope for progression and professional development- there will be opportunity to move into a more senior role as your knowledge of the company widens On-going training and mentorship Team socials in a friendly, inclusive environment Lucrative bonus and...

06 Apr, 2026

Permanent

Customer Service

Office Angels Bristol, UK

Sales Administrator / Customer Service Coordinator Avonmouth, Bristol £25,000 per annum Monday-Friday, 37.5 hours per week 1 stage f2f interview About the Role Our client has an exciting opportunity for the right person to join their busy, growing office as a Sales Administrator based in North Bristol. You will be responsible for building relationships with their key client, who have over 400 branches over the UK. This is a fantastic opportunity for someone who is looking to have a career in customer service, and who is looking to get a good work/life balance Working Hours & Shift Pattern This position operates across three rotating shifts , Monday to Friday: 9:00-5:30 - leave the office at 3:00pm and work from home 3:30-5:30 7:30-4:00 - includes an hour at home first, then travel in 8:30 to travel into the office 8:30-5:00 - no change 1-hour lunch break included. Responsibilities: Processing incoming orders and debits into...

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08 Apr, 2026

Permanent

Customer Services Assistant

Breedon Group plc Glastonbury, UK

We are looking for a Customer Services Assistant to join our team, who cover the south west of the UK supplying a diverse customer base. Working for the largest independent construction materials business in the UK and Ireland, you won't be restricted by lots of red tape; you will have the opportunity to engage with your customers, truly getting to know them. Key Responsibilities As a Customer Services Assistant, you will be a key member of our Commercial team focused on providing excellent customer service and providing support to our Building Products division. You'll be responsible for dealing with inbound enquiries from customers and pricing/chasing/winning orders. You will also be involved in processing incoming orders through our brand-new Ecommerce website. You'll respond to enquiries and work in an organised fashion, tracking orders and communicating with key stakeholders right up to delivery on the customers doorstep! You'll be accountable for providing excellence in...

11 Apr, 2026

Permanent

Sales Account Manager - Somerset

The Advocate Group Somerset, UK

A rapidly growing, award-winning drinks producer is expanding its presence across the South West As part of this growth, there is an exciting opportunity for a motivated and personable Sales Account Manager to take ownership of a key territory spanning the North Devon & Somerset area, driving relationships and revenue across pubs, bars, restaurants and retail. This position is perfect for someone passionate about craft drinks, who thrives on building strong customer relationships, uncovering new opportunities, and proudly representing a standout cider portfolio. The Role: Managing a defined territory across North Devon & Somerset Visiting pubs, bars, restaurants and shops to drive distribution Building a strong pipeline and identifying new business opportunities Developing relationships with existing customers through regular visits Acting as an enthusiastic ambassador for the cider portfolio Maintaining accurate CRM records and coordinating with internal...

08 Apr, 2026

Permanent

Junior Account Manager

Pareto Exeter, UK

A renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering finance professionals and redefining financial performance, our client's influential enterprise benefits small and large businesses with the range of award-winning services they offer. They're now looking to bring on board Junior Account Managers. Your primary function will be handling existing accounts and cross selling, with some new business development involved also. This is an amazing opportunity for any graduate looking to excel in the business world and establish a lucrative and rewarding career. Package: Competitive basic salary of £35k Y1 OTE of up to £45k! Excellent scope for progression and professional development- there will be opportunity to move into a more senior role as your knowledge of the company widens On-going training and mentorship Team socials in a friendly, inclusive environment Lucrative bonus and...

20 Mar, 2026

Full Time Permanent

Customer Service Advisor / Sales Support Administrator

£28,000 yearly

Redler Stonehouse, Gloucestershire, UK

Customer Service Advisor / Sales Support Administrator Redler Limited is offering an exciting opportunity for a motivated individual to develop a career in customer service, sales support and account management, gaining hands-on experience in quotations, CRM systems and client communication. This role is known internally as an Aftermarket Customer Service Coordinator If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Representative, Sales Administrator, Account Coordinator, Customer Support Advisor, Sales Support Assistant, Customer Service Coordinator, Sales Support Administrator ALL LEVELS OF EXPERIENCE CONSIDERED If you’ve worked in a customer service or sales support role that would be advantageous. A good telephone manner and an outgoing “can do” personality is essential and full training will be provided to develop skills including product training. SALARY: £28,000 per annum...

08 Apr, 2026

Temporary

Full Time Temporary Receptionist

£12.71 hourly

Office Angels Dawlish, UK

JOB TITLE: Full time Temporary Receptionist Immediate Start LOCATION: Dawlish PAY RATE :£12.71 per hour HOURS: 8:30am - 6:00pm, 5 days out of 7 (1 weekend day to be included per week on a rota basis) BENEFITS: We would love for you to join us, some of the great perks of temping through Office Angels include Weekly pay Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos Temporary candidate of the month award Temporary candidate lunches/treats Regular pay review Online timesheets A dedicated consultant as an additional layer of support We are looking for a friendly and welcoming Guest Services Receptionist to join a friendly team on a temporary basis. This role combines front desk responsibilities with administrative support, ensuring smooth operations and excellent customer service. The ideal candidate would be comfortable working...