Customer Service Planner St Albans £30,784 per annum + excellent benefits Permanent, Full Time (40 hours per week) We are looking to recruit a Customer Service Planner to join our team in St Albans, playing a vital role in ensuring repairs and maintenance appointments are scheduled efficiently and delivered in line with contractual service levels. About the Role Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email. Using our in-house system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those...

Customer Service Team Leader £30,617.60 - £35,000 per annum St Albans, AL3 6PH Permanent - Full Time 40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch We are looking to recruit a Customer Service Team Leader to join our team based from our office in St Albans. AL3 6PH About the Role Customer Team Leader will ensure the contact centre operations deliver the required performance, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Video, Social, Correspondence. Assessing resourcing requirements and supporting the day-to-day activity, you ll support the Management team in the delivery and achievement of the annual and 5 year plan and lead colleagues on your team to develop best practice and implement change. You ll undertake quality assurance and drive a culture of right first time , as well as assisting and working alongside the Customer...

Receptionist - Bury St Edmunds (Part Time, Temporary) Are you a friendly and organised individual with a passion for customer service? Our client, a reputable organisation in the automotive industry, is seeking an enthusiastic Receptionist to join their team in Bury St Edmunds. This is an exciting opportunity for someone looking to make a positive impact in a dynamic workplace! Key Responsibilities: As the Receptionist, you will play a crucial role in ensuring a welcoming and efficient front-of-house experience. Your responsibilities will include: Greeting visitors with a warm and professional demeanour Answering phone calls and directing inquiries to the appropriate departments Managing appointments and scheduling meetings Handling correspondence and maintaining an organised filing system Supporting the team with administrative tasks as needed What Our Client Offers: A vibrant work environment within the automotive sector Opportunities to develop your skills and gain...

Customer Service Advisor - Mortgages Spider is advertising on behalf of Saffron Building Society, who are looking for a Customer Service Advisor to join their team in Saffron Walden, Essex . This is a full-time, permanent position, working 9am 5pm, with hybrid working to be agreed with your line manager following training. Salary: £26,000 £27,000 per annum Benefits: 33 days holiday including bank holidays, buy/sell holiday scheme, performance-dependent annual bonus, pension with 5% employee and 8.5% employer contributions (subject to eligibility and T&Cs), salary sacrifice schemes, health and dental benefits, life assurance and income protection. About the role: As a Customer Service Advisor - Mortgages , you ll support existing mortgage members with their retention options, helping them through the process while delivering excellent customer service. Key responsibilities include: Managing customer and broker enquiries by phone and email...

Job Advertisement: Front Office Reservations Manager (Receptionist) Location: Hillingdon, Greater London Contract Type: Temporary 1 Year Contract £15.21 Per hour MUST HAVE OPERA EXPERIENCE Are you a dynamic and customer-focused professional with a passion for delivering exceptional service? Our client, a leading organisation in the education sector, is seeking a Front Office Reservations Manager (Receptionist) to join their vibrant team in Hillingdon. This is an exciting opportunity to make a significant impact in a fast-paced environment while ensuring that all visitors and clients receive a warm welcome. Key Responsibilities: Oversee the daily operations of the front office, ensuring a smooth and efficient check-in and check-out process. Manage reservations and bookings, ensuring accuracy and attention to detail. Provide outstanding customer service, addressing inquiries and resolving issues promptly and effectively. Coordinate with other...

Job Advertisement: Front Office Reservations Manager (Receptionist) Location: Hillingdon, Greater London Contract Type: Temporary 1 Year Contract 15.21 Per hour MUST HAVE OPERA EXPERIENCE Are you a dynamic and customer-focused professional with a passion for delivering exceptional service? Our client, a leading organisation in the education sector, is seeking a Front Office Reservations Manager (Receptionist) to join their vibrant team in Hillingdon. This is an exciting opportunity to make a significant impact in a fast-paced environment while ensuring that all visitors and clients receive a warm welcome. Key Responsibilities: Oversee the daily operations of the front office, ensuring a smooth and efficient check-in and check-out process. Manage reservations and bookings, ensuring accuracy and attention to detail. Provide outstanding customer service, addressing inquiries and resolving issues promptly and effectively. Coordinate with other departments to...

PART-TIME FRONT OF HOUSE RECEPTIONIST / CONCIERGE Location: Victoria, London Pay: 14.85 per hour Contract: Initial 2-month assignment with potential for longer-term or permanent opportunities Hours: Monday to Friday, 9:00am - 12:30pm (17.5 hours per week) The Opportunity We are seeking an experienced, professional, and personable Front of House Receptionist to support a newly managed commercial building in Victoria. This is a unique opportunity to join at the very beginning of the building's Front of House journey. The property has never had a dedicated reception presence before, making this an ideal role for someone who enjoys taking ownership, creating a welcoming environment, and helping shape how visitors, tenants, and guests experience the building. Working closely with the Managing Agent and occupiers, you will become the face of the building, delivering a first-class customer experience while helping establish Front of House best practices. Initially offered...

Job Advertisement: Reception / Front of House Location: Blackfriars, City of London Contract Type: Temporary (potential oppprtunity for permanent role) Hourly Rate: 15.00 per hour Working Pattern: Full Time, Monday to Friday. Alternation shift patterns between the hours of 08:30 - 17:00/ 17:30 Our client, a dynamic and reputable organisation based in the vibrant heart of Blackfriars, is seeking a cheerful and professional Receptionist / Front of House to join their team on a temporary ongoing basis. This is an exciting opportunity to be the welcoming face of a prestigious company, ensuring that every visitor and employee feels valued and supported. Key Responsibilities: Act as the first point of contact for all visitors, providing a warm and friendly welcome. Answer and direct incoming calls, managing inquiries with professionalism and efficiency. Maintain an organised reception area, ensuring it reflects the professionalism of the organisation. Assist in scheduling...

About the role Mercedes-Benz of Temple Fortune is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team! As a Mercedes-Benz Host, you should share your passion for our brand every day and immerse customers in the world of Mercedes-Benz. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About You You will be the first impression on the phone for our clients and guests so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the...

JOB TITLE: Helpdesk Operative (Nights) LOCATIONS: London EC2R SHIFT PATTERN: 4 on / 4 off rotation 19:00 - 07:00 (Subject to change) SALARY: Competitive ROLE OVERVIEW AND PURPOSE The Helpdesk Operative will form part of a team responsible for the receiving, allocation and progressing of reactive engineering requests on the contract. KEY RESPONSIBILITIES Key duties and accountabilities include: • First point of contact for incoming telephone calls. • Vetting service requests received via CAFM system. • Ensure compliance with statutory and company procedures across all functions. • Dispatch work to both direct labour and contractors in a timely fashion based on the correct skillsets, geographical location and service delivery arrangements. • Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand. • Escalate any complaints or issues as required. • Analysis of job history/running reports to avoid duplication. • Undertake...

Part-Time Receptionist Salary: 24,570 Based in Chelsea, SW London Office-based role: 5.25 hours a day - 1 pm- 6:15 pm A business service provider company is looking for an afternoon Receptionist to join their modern offices in SW London. This role combines front-desk responsibilities with general administrative support. Looking for a polished and experienced receptionist who excels at multitasking, has outstanding communication skills and can commit to part-time hours permanently. Key duties: Welcome and assist visitors with a friendly and professional approach, addressing their inquiries efficiently Ensure the reception area always remains tidy and well-organised Answer incoming calls, handle messages, and respond to queries efficiently Coordinate courier bookings and oversee meeting room schedules to ensure seamless operation Handle incoming mail and deliveries, ensuring proper distribution Manage office supply orders, including stationery and other...

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering on account development plans Collaborate with...

Are you an experienced insurance professional with a strong network across the Real Estate sector and the appetite to build something of your own? I'm working with an ambitious, independent insurance brokerage in London that is looking to strengthen its Real Estate offering with the appointment of a commercially driven Development Executive. This is a genuine opportunity for someone who enjoys winning clients, building relationships and developing a portfolio with autonomy. The opportunity You'll be joining a business that combines the personal approach and agility of an independent broker with the expertise and market relationships needed to compete for complex, high-value property risks. With an established presence in the property insurance market, you'll have the platform to develop relationships with property owners, investors, developers, managing agents and other real estate professionals. The focus is firmly on growth. You'll be encouraged to use your...

IT Service Desk Team Leader Chancery Lane £60,000 - £65,000 Hybrid, minimum 3 days in the office Are you an experienced IT Service Desk Team Leader who still enjoys being hands-on technically, rather than moving into a purely managerial role? We're recruiting for a leading international professional services organisation looking for someone to take day-to-day operational leadership of its UK and European Service Desk. You'll lead and coach the team, manage escalations and service performance, while remaining hands-on when required across remote, telephone and deskside support. What's on offer: Hybrid working, minimum 3 days per week in the London office Core hours of 9:30am to 5:30pm, with flexibility around the Service Desk rota Private medical insurance and dental cover Discounted gym membership On-site café and additional lifestyle benefits What you'll be doing: Leading the day-to-day operation of the UK and EU Service Desk...

Ref : 23514 Job Title : Onsite Helpdesk Engineer - Japanese Speaker The Skills You'll Need : Japanese / English, 1st & 2nd Line IT Support, Network Troubleshooting Your New Salary : Up to £39,000 + commuting expenses Location : London Contract : 1-year Fixed Term Contract (potential extension) Hybrid : No - Onsite Start : ASAP Working hours : Monday-Friday, 8:00-16:00 / 9:00-17:00 What You'll be Doing : Provide onsite 1st and 2nd line IT support via face-to-face, email, telephone, remote access and chat. Manage and update support tickets through the IT ticketing system. Support Microsoft 365, user accounts, endpoint devices and related IT services. Perform basic Windows Server administration and initial incident troubleshooting. Carry out initial network and server incident triage and escalate complex issues where required. Support operational security activities, including security alerts, vulnerability and patch status checks....

  Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.   We Are One:For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism The role will be focused on providing core administrative support to the HR Department.  You will need to have strong communication skills and high levels of accuracy and organisation. The HR department is a small team who pride...

Company National Plant Hire company Job Title Major Account Manager Location Midlands & South East Salary £50k - 55k + Bonus / Car / Pension Package OTE £75k+ / annum We have an exciting opportunity for a Major Account Manager to join the team of a national company that supply the full range of hire equipment from Tools / Plant / Pumps / Power and more. Our client has a great reputation in the industry and is seeking a Major Account Manager with a hunger and talent to maintain existing, and to identify new business opportunities within their largest national accounts. Role Reporting into the Sales Director you will identify and maximize revenue. Regular visits to head office, regional offices, and large client sites Develop and maximize business from Major Account customers. Preparation and delivery of presentations. Assist with resolving major account customer queries and reducing age of debt Update customers quarterly on rebate potential to enhance revenue...

Are you ready to be part of an exciting journey working for a company that supply and install smart electric vehicle (EV) home chargers? Our client is on a mission to accelerate the global transition to clean, affordable energy-and they're looking for someone like you to help make it happen. As a Customer Operations Executive , you'll play a key role in supporting customers throughout their EV charging journey, ensuring a seamless and positive experience. If you're a motivated, customer-focused, and passionate about contributing to a more sustainable future, this could be the perfect opportunity for you. Job Title: Temporary Customer Operations Executive Location: Covent Garden (Hybrid) - 2 days from home and 3 days in the office Start Date: ASAP Duration: 3 months with possible extension after 3 months Pay Rate: 14.85 per hour Working Pattern: Full-time role 3 days in the office, 2 days working from home Approximately 2 weekend days per month -...

Are you a pet lover with a flair for delivering exceptional customer service? If you have a passion for enhancing the lives of pets and their owners, this temporary opportunity as a Sales & Customer Care Executive with our client could be the ideal fit for you! Role : Temporary Sales & Customer Care Executive Location: Marylebone Contract Type: Temporary Working Pattern: Monday - Friday - Hybrid Role - 3 days in the office a week Start Date: Monday 26th October Duration: ongoing Rate: 14.50 per hour About the Role: As a Sales & Customer Care Executive focused on independent stockists, you will be the friendly voice that ensures excellent service for our client's customers. Reporting to the National Account Manager, your key responsibilities will include: Processing live orders and tracking deliveries to ensure timely fulfilment. Offering knowledgeable advice on products while professionally handling customer queries. Building and...