Stafforce Recruitment
Sheffield, UK
Job Title: Retentions & Cancellations Advisor Location: Sheffield (Office-Based) Salary: 28,000 + Bonus Structure Working Hours: Monday to Friday, 9:00am - 5:00pm About the Role: Stafforce Recruitment are currently recruiting for a Retentions & Cancellations Advisor to join a busy and fast-paced customer service team based in Sheffield. This is a highly phone-driven role focused on engaging with existing customers, managing cancellation requests, and working proactively to retain business. Key Responsibilities: Managing inbound and outbound calls relating to customer accounts and cancellation requests Contacting customers to understand reasons for cancellation and offering suitable retention solutions Handling objections confidently and working to retain customers wherever possible Processing cancellations accurately and efficiently when required Responding to customer enquiries via phone and email in a professional and timely manner Updating...
