Customer Service Manager Location: Cannock, Staffordshire Salary: Up to £50,000 per annum + Pension Contract: Permanent Hours: 39 hours per week Working Arrangement: Site-based Macildowie are working with this client based in Cannock, Staffordshire , a well-established manufacturing business operating within a fast-paced, quality-driven environment. We are looking for an experienced and commercially aware Customer Service Manager to lead and develop their Customer Service and Despatch functions, ensuring exceptional customer service, operational efficiency and consistently high levels of on-time delivery. This is an excellent opportunity for a hands-on leader who enjoys building strong customer relationships, developing teams and working collaboratively across manufacturing, production and supply chain operations. The Role Reporting into the senior management team, you will take responsibility for ensuring customer requirements are effectively managed,...

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes....

Office Administrator / Customer Service Advisor Join a friendly small-office team in a varied part-time role supporting customers, engineers and day-to-day administration. This opportunity suits an organised, reliable communicator who can work independently, manage changing priorities and stay calm when busy. If you’ve also worked in the following roles, we’d also like to hear from you: Administration Assistant, Business Support Administrator, Admin Assistant, Team Administrator, Customer Service Administrator, Customer Service Assistant, Customer Support Advisor, Reception Administrator, Office Coordinator   SALARY: £13 per Hour       LOCATION: Sutton Coldfield, West Midlands JOB TYPE: Part-Time, Permanent WORKING HOURS: Monday, Tuesday and Friday, 9.00am – 5.30pm. Additional hours will occasionally be required for holiday cover   JOB OVERVIEW Enjoy a varied working week where organisation,...

Call Handler Swadlincote 12.96 per hour Flexible Monday-Friday Day Shifts Available shift patterns between the hours of 8am till 6pm you can work 8am till 4.30pm/ 8.30am till 5pm 9am till 5.30pm to 9.30am till 6pm - Simply choose the shift pattern that works best for you Join a Company That Puts Patients First Are you passionate about helping people and delivering excellent customer service? We are recruiting on behalf of a leading and growing healthcare provider that is expanding its Bookings Team. This is an excellent opportunity to join a supportive organisation where patient care and employee wellbeing are at the heart of everything they do. If you enjoy speaking with people, building relationships, and making a positive difference, we'd love to hear from you. What You'll Be Doing As a Call Handler, you'll play a vital role in supporting patients by: Making outbound calls to patients awaiting appointments (these are warm calls only ; no cold calling...

Customer Service Advisor Salary: 24,476 + Excellent Civil Service Benefits Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) Permanent Full Time 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Customer Service Advisor. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We...

Customer Service / Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service / Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking for someone with previous experience working within a contact centre or customer service environment, ideally in a role involving telephone-based troubleshooting, technical support or problem resolution. You do not necessarily need to come from a highly technical background; however, you must be naturally confident when it comes to...

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes....

Customer Service, Transport & Purchasing Administrator Location: Tyseley, Birmingham Salary: 28,000 Hours: Monday to Friday, 8:00am - 5:00pm (Paid break: 10:00-10:30 Lunch: 13:00-14:00) Our client, a dynamic organisation in the Manufacturing & Production sector, is seeking a motivated and detail-oriented Customer Service, Transport & Purchasing Administrator to join their team in Birmingham. This is an exciting opportunity to play a crucial role in ensuring customer satisfaction and operational efficiency. Key Responsibilities Deliver excellent customer service, handling enquiries by phone and email. Support customers with order, delivery, pricing and invoice queries. Raise and process purchase orders, track deliveries and liaise with suppliers. Maintain stock records, carry out stock counts and investigate discrepancies. Coordinate courier bookings, transport administration and delivery queries. Resolve invoice and pricing issues quickly and...

Key Account Manager - Commercial Vehicle Aftermarket Strengthening our UK sales team: Exciting times ahead as we seek to employ an individual looking to rise their career into a National Business Development Manager / Key Account Manager position, continuing success and accelerating further growth into the Commercial Vehicle Aftermarket Parts supply channel and Commercial Vehicle Trade Parts Programmes. We are hunting for an individual able to sell the benefits of maximising availability and making purchasing of high volume low value items easier, slicker and more profitable. This role as a Key Account Managergoes beyond selling product and morph's into selling the complete solution - We are interested in regionally based field sales professionals maybe looking to take the next step into a National Sales role. Sound interesting? Take a look at the type of person we need. Ideal Location - Ideal location central UK - West / East Midlands - Oxfordshire Good Salary...

Customer Service Representative - Administrator Location: Marston Green, Birmingham Contract Type: Temporary Contract Length: 6 Months Working Pattern: Full Time, Monday to Friday, 37 hours Our client, a leading player in the aerospace industry, is seeking a dynamic and detail-oriented Customer Service Representative to join their team. With a commitment to making modern flight possible, the organisation is known for its innovative solutions that enhance safety and comfort for millions of travellers worldwide. This is an exciting opportunity to be part of a team that drives performance and customer satisfaction in an environment where ideas and integrity are paramount. Role Overview: The Customer Service Representative will provide essential administrative support to the commercial processes, ensuring that daily transactional requirements linked to customer orders are processed accurately and efficiently. This role is crucial for maintaining the high standards of...

National Account Manager - Electrical & Infrastructure Location: National - Home Based Salary: 45,000- 60,000 DOE + 6,000 Car Allowance + Bonus Benefits: Pension + Life Assurance An established and growing specialist business is looking for an experienced National Account Manager to join its team and take responsibility for developing key accounts and new business opportunities across the UK. This is a home-based national role , selling electrical products and solutions into high-value markets including data centres, electrical contractors, rail, defence and wider infrastructure . The Role Manage and develop a portfolio of key national accounts Identify and win new business opportunities across the UK Build relationships with electrical contractors, distributors, end users and key decision makers Develop opportunities across data centres, rail, defence and infrastructure Identify customer requirements and recommend appropriate products and solutions...

Want to make a bigger impact in the UK discount channel? The Advocate Group are working with an established and successful FMCG business with a strong market presence and ambitious plans for continued growth. This is an opportunity to take the lead across a portfolio of major discount retailers, driving distribution, winning greater in-store visibility and delivering profitable growth. With responsibility for strategically important accounts, you ll have the autonomy to shape customer strategy, influence key decision-makers and turn commercial opportunities into tangible results across a branded portfolio The Role Own key customer relationships across major UK discount retailers, developing partnerships that unlock long-term growth. Drive commercial performance , taking full responsibility for account P&Ls, sales budgets, forecasting and profitability. Develop and execute account strategies , translating annual plans into effective joint business plans that...

Temporary Receptionist - Derby Job Title: Receptionist Location: Derby Job Type: Temporary Pay Rate: 13.45 per hour We are currently seeking a professional and reliable Receptionist to provide temporary cover for a client based in Derby . Dates Required: 29th October: 7:45am - 15:45pm 30th October: 7:45am - 11:45am Duties will include: Meeting and greeting visitors Answering and directing incoming calls Managing reception duties and enquiries Providing general administrative support Maintaining a professional and welcoming front-of-house environment What we're looking for: Previous reception or customer service experience Excellent communication and interpersonal skills Professional and friendly manner Reliable, punctual, and well-presented There is potential for additional future dates to be confirmed for the successful candidate. How to Apply: Interested candidates are encouraged to submit their CV. Note: This is a...

Receptionist - Mercedes-Benz Derby Want to meet your potential and have a great time doing it ? In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you Enjoy 33 days (per Rota) of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the...

Are you an experienced customer service leader who thrives on developing people, improving performance and building strong customer relationships? We're looking for a Team Leader - Tailored Care Operations ( Manager I, Commercial Customer Care) to lead a multifunctional team supporting our strategic, VIP and Tailored Care customers. You'll lead approximately 7-10 colleagues, ensuring our priority customers receive proactive, responsive and high-quality support. What will you do? You'll combine people leadership, customer relationship management and operational excellence, taking ownership of team performance and the experience we deliver to key customers. You will: Lead, coach and develop a high-performing team of Account Managers, Order Support Specialists and Senior Specialists. Build a culture focused on customer excellence, accountability and continuous improvement. Oversee support for strategic customers, including orders, projects, escalations and service...

Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Service Desk Team Leader -2nd line Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

Account Manager Near Solihull, West Midlands (On-site) £30,000 - £35,000 Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, people-focused Account Manager to join a friendly, fast-growing team working within the IT Support team. If you enjoy solving problems, helping customers, and getting stuck in you ll fit right in. Due to the location of the role you must have your own transport. What You ll Do Support and train customers on our software and hardware systems Troubleshoot issues via phone, email, visits and regular check-ins Explain technical concepts in a simple, user-friendly way Coordinate hardware installations with our engineers Work closely with teams across the business What We re Looking For Great communication and people skills Customer service experience (phone and/or face-to-face) Strong IT basics (Windows 10/11, Excel, general IT literacy) Organised, proactive, and a natural problem solver...

Customer Service Representative Near Shirley, Solihull, West Midlands (On-site) £14.00 ph (£27,664pa) - £16.00 ph (£31,616) Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, customer-focused individual Manager to join a friendly, fast-growing team working within the IT Support team, providing training and technical support to companies across the UK and Ireland. Due to the rural location of the client a car driver/owner is required. What will you be doing? Providing customer support and training on software and hardware. Supporting customers over the phone, via email and occasionally face to face. Troubleshooting issues and finding practical solutions. Building strong relationships with customers at all levels. Carrying out administration and keeping customers up to date. What are we looking for? Excellent communication and customer service skills. Good IT knowledge, including Windows 10/11 and Microsoft Excel. A...

Technical Customer Support Advisor - Belper Blue Arrow is recruiting for Technical Customer Support Advisors to join a leading organisation in Belper. If you're passionate about customer service, enjoy solving problems, and have strong communication skills, this could be the perfect opportunity for you. This is a temporary ongoing position for 6 months and the potential to secure a permanent role. Location: Belper, Derbyshire - site based role. Pay Rate: 13.61 per hour Overtime Rate: 20.42 per hour (for all hours worked over 39.5 per week) Hours: 39.5 hours per week Start Date: Monday 2nd November About the Technical Customer Support Advisor Role As a Technical Customer Support Advisor , you will provide first-class support to customers across a variety of communication channels. Combining excellent customer service with technical problem-solving skills, you'll help customers resolve issues, support connected products and services, and ensure a positive...