About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. This role works on fortnightly shift pattern, working 40 hours per...

Customer Service Specialist Our client based in Staines is seeking a proactive and detail-oriented Customer Service Specialist to join their busy Operations team. This is a fantastic opportunity to become part of a collaborative, international business where customer satisfaction is at the heart of everything they do. Reporting to the Operations Manager, you will play a pivotal role in supporting customers, Regional Sales Managers, and Project Teams, ensuring orders are processed efficiently and delivered seamlessly across the UK, Europe, and the Middle East. The Role As a Customer Service Specialist, you will be responsible for managing the complete sales order cycle, from order receipt through to invoicing and reporting. You'll liaise with customers and internal stakeholders to ensure a smooth and positive customer experience while maintaining high levels of accuracy and efficiency. Key Responsibilities Process customer sales orders and projects from receipt...

Customer Service Order Processor - Temporary We are looking for a cheerful and professional Customer Service Order Processor to join our team client in Staines. If you thrive in a fast-paced setting and love helping customers, we want to hear from you! What You'll Do: As a Customer Service Order Processor, you will play a vital role in ensuring our clients customers have an exceptional experience. Your daily tasks will include: Processing customer orders accurately and efficiently. Responding to customer inquiries via phone and email with a friendly demeanour. Collaborating with various teams to resolve issues and ensure timely delivery of products. Maintaining accurate records of orders and customer interactions in our system. Assisting with inventory management and stock queries. Using JD Edwards to process orders efficiently. What We're Looking For: To succeed in this role, you should be: Customer-Focused: You love connecting with customers...