Job title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support....

Customer Service Advisor - 25,000 Per Annum - 31,000 Per Annum Location: Haverthwaite Hours: Monday to Friday, 9:00am - 5:00pm Contract: Full-time, Permanent Overview We are recruiting for a Customer Service Advisor to join a well-established manufacturing business based in Haverthwaite. This is an excellent opportunity to join a supportive team, acting as a key point of contact for customers and ensuring a high level of service is delivered at all times. You will be responsible for managing customer enquiries, processing orders, and supporting the wider business to ensure smooth and efficient operations. Key Responsibilities Acting as the first point of contact for customer enquiries via phone and email Processing customer orders accurately and efficiently Providing updates on orders, deliveries, and product availability Handling customer queries, complaints, and resolving issues in a timely manner Building strong relationships with customers to ensure...