Product Support Analyst Join a fast-growing SaaS business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You'll play a key role in delivering a brilliant customer experience, solving technical issues and supporting a product used by a rapidly growing customer base. A note to applicants, they are also open to considering this role on a part time basis so if you are considering this, please feel free to apply and message Hannah Clarke directly informing of the interest in this role on a part time basis. Role Overview: Location: Leeds/Hybrid. 2-3 days per week in the office. Package: £26,000-£28,000 depending on experience Industry: Cyber Security / SaaS What You'll Be Doing: Act as the first point of contact for customers needing product support across phone and email. Diagnose and resolve technical queries quickly, with a strong focus on achieving high first-line...

Desk-Based Account Manager Manchester (Office-Based, 5 Days Per Week) 27,500 Basic Salary + Uncapped Commission Are you an experienced technology sales professional looking to take the next step in your career? Do you enjoy building strong customer relationships, identifying opportunities, and driving revenue growth? If so, we'd love to hear from you. We are looking for a Desk-Based Account Manager to join a growing technology business in Manchester. This role is focused on managing and developing existing customer accounts, identifying upsell and cross-sell opportunities, and delivering excellent customer service while achieving sales targets. Responsibilities Managing and growing a portfolio of existing customer accounts Building strong relationships with key contacts and decision-makers Identifying and developing upsell and cross-sell opportunities Generating quotes, proposals, and sales opportunities Following up on customer enquiries and sales leads Maintaining...

The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model. Job title: Contact Centre Operations Lead Job Description: The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model.  Responsibilities Owns the design, mobilisation and ongoing operation of the Contact Centre operating model, Leads the development of the Contact Centre service blueprint, high-level and detailed operating model Defines how the Contact Centre will operate across voice, email, chat, service requests, virtual agents, automation-enabled journeys and assisted channels, ensuring a consistent experience for users and advisors. Works with technical, integration and operational teams to ensure the Contact Centre aligns with the Capita contact centre...