About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. This role works on fortnightly shift pattern, working 40 hours per...

We are looking for a passionate Technical Customer Service Administrator to join our client's well-established company based on the outskirts of St Albans. This is a 12-month fixed-term contract to cover maternity leave. Provide end-to-end post-installation support across a full product portfolio, coordinating technical guidance, engineering activity, spare parts and consumables to deliver consistent experience for B2C consumers and B2B customers. What s in it for you? Salary: £27k Hours: Monday to Thursday 8.30-5.30 Fridays 8.30-4pm, office based Key responsibilities: Manage technical and service enquiries across the full company portfolio Diagnose issues, provide troubleshooting and product guidance, and determine the appropriate service route Raise engineer jobs; support engineers with troubleshooting/product information; monitor outcomes and coordinate follow-up with the customer Handle quality management cases, engineer service requests...

Receptionist/Administrator - London Bridge Temp-Perm - October start (approximately 3 months temping) Salary 25,000 - 28,000 Additional benefits and generous travel allowance once the role goes perm 8:15am - 5:15pm Are you an organised and proactive individual with excellent communication skills? We have an exciting opportunity for a talented Receptionist to join a dynamic team at our client based in Southwark, London. About Our Client : Our client is a leading Mechanical and Electrical Contractor, known for delivering high-quality building services solutions to the Commercial, Residential, and Refurbishment sectors. They are passionate about providing innovative engineering solutions while maintaining a strong focus on quality and innovation. Role Overview : As a Receptionist, you will play a vital role in maintaining the smooth running of the business. Your responsibilities will include providing professional reception duties, ensuring a...

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering on account development plans Collaborate with...

Senior Account Manager - Creator Growth London £50,000-£70,000 DOE 5 days in office I'm working with a fast-growing, VC-backed tech business that is changing the way consumer brands approach creator marketing. Their AI-powered platform helps some of the UK's fastest-growing DTC brands turn creator and influencer activity into a scalable, measurable growth channel - combining creator strategy, performance marketing, data and AI. They're now looking for a Senior Account Manager to own and grow a portfolio of creator programmes. The role This isn't traditional influencer account management or campaign delivery. You'll essentially own each client's creator channel - understanding their wider business and growth objectives, building the strategy around them, analysing performance and continuously testing ways to improve results. You'll be part strategist, part account manager and part growth marketer , working with AI-powered technology that handles much of...

LOCATION: Pier Walk, London SHIFT PATTERN: Mon- Fri, 40 hours per week SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE The Account Manager is the operational lead responsible for delivering hard services across ABM’s Amazons sites throughout the UK. Fostering a “can do” culture through strong external customer relationships whilst proactively driving additional revenue sources. Nurture a working environment that encourages teamwork, creativity, wellbeing and diversity through strong leadership, role modelling of ABM values and excellent problem-solving skills. You will be expected to prepare financial information relating to all works undertaken to evidence profitability and operational costs and deliver operational & fiscal aspects of the contract with accurate management of the...

Position Title: IT Technical Analyst Contract Type: Permanent (Onsite or Hybrid) Location: Loughborough, Stevenage, or Shepshed, UK Note: Active SC Clearance required Role Summary IT Technical Analyst Provides Tier 1/2 hardware, software, and infrastructure support across regional sites. Balances daily desk-side IT support with hands-on involvement in infrastructure maintenance, procurement, and Agile-driven IT projects. Key Responsibilities User Support: Deliver desk-side help desk support, resolve tickets (ServiceNow), and create end-user training materials. Systems & Infrastructure: Maintain PCs, servers, networks (LAN/WAN), Active Directory, backups, and air-gapped systems. Compliance & Procurement: Own site KPIs, handle hardware/software procurement, and maintain security controls (SOX, Cyber Essentials, CMMC). Operations: Join on-call rotations and apply continuous improvement methods to reduce costs and boost efficiency. Requirements...

Job Title: Digital & IT Analyst (Infrastructure Site Leader) Location: Stevenage (4 days/week) & Loughborough (1 day/week - travel expenses/mileage covered) Working Hours: Full-Time, On-Site (37 hours/week) Role Overview We are seeking a hands-on Digital & IT Analyst to deliver Tier 1/2 technical support and manage site IT infrastructure across two operational locations. Supporting an site of 80 engineering and production staff, this role combines desk-side support, hardware and vendor management, data analysis, continuous improvement, and local IT project delivery. Key Responsibilities Provide Tier 1 and 2 desk-side technical support for hardware, software, laptops, and mobile devices. Manage and support local site infrastructure across standard and air-gapped networks, including Active Directory, local servers, backup solutions, LAN/WAN, and disaster recovery. Manage external IT vendors and oversee hardware/software procurement. Lead local...