We are seeking a proactive and relationship-driven Customer Success Manager to join our client's growing team. Working within a small team of Customer Success Managers, you will play a key role in building lasting customer relationships, providing ongoing post-sale support and ensuring clients gain maximum value from the services provided. This is a varied role combining customer support, account management and relationship development, with opportunities to strengthen partnerships and contribute to business growth. Key Responsibilities Act as a key point of contact for customer enquiries, escalations and ongoing support, ensuring queries are resolved efficiently. Build and maintain strong, long-term relationships with customers and strategic partners, developing an understanding of their needs and objectives. Manage the customer onboarding process, delivering tailored training sessions, live demonstrations and feature walkthroughs. Conduct regular customer check-ins...

Adecco are currently recruiting for a Customer Success Manager to join their clients team based in Newbury. Key duties and responsibilities- Support and develop long-term relationships with customers and partners Act as the main point of contact for customers after the sale Guide customers through onboarding and into the start of their contract Provide training, demos and support to help customers use portals and tools effectively Monitor customer engagement and account activity to identify risks or opportunities Carry out regular check-ins to ensure customers remain satisfied Liaise with suppliers to support smooth service delivery Represent the customer voice internally and share feedback across the business Identify upsell, cross-sell and account growth opportunities Review customer success metrics such as usage, engagement and renewals Prepare reports and dashboards to track customer performance Maintain accurate customer and account data across systems...