The Role You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business. Role Responsibilities Manage existing customer accounts and potential customer relationships Creating and managing opportunities Manage and maintain customer account plans and strategic direction Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Meeting and presenting to customers regularly Escalating customer issues through the wider company Attending network events Spotting development opportunities with your customers Providing exceptional customer service Spotting development opportunities...

Customer Service Advisor - Norwich - 27,500 Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy resolving queries? Our client, based in Norwich, is seeking enthusiastic Customer Care Advisors to join their team. If you have previous experience in a customer service role and possess excellent communication skills, we want to hear from you! What's in it for you? Permanent role with full-time hours (39.5 hours per week) Salary - 27,363 Holiday - Enjoy up to 33 days of holiday per year, along with various benefits such as product discounts, private healthcare, birthday presents, and more! Fantastic progression and development opportunities within the organisation Hybrid working arrangement after a comprehensive training period. Responsibilities will include: Providing support to customers, primarily over the phone but also through email and live chat channels. This includes addressing and...

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a permanent casual basis, contracted to 0 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Defence? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious, high-quality food that delights our clients and customers Creating attractive food and counter displays Representing Defence and maintaining a positive brand image Handling cash and operating the cash register Complying with Food Handling & Hygiene...

Account Executive Ipswich - Monday - Friday 8.30am - 5.30pm the role. This is a true Account Management / Customer Services position, you will be working for a small and successful IT Support company ensuring their clients needs are always met and that they always receive proactive and thoughtful customer service. You will assist with new requirements from existing customers, offering guidance on solutions to suit their needs, and assisting them in the best way possible. From there you will prepare quotes and project manage their new piece of work through to completion and beyond. The requirements from your customers could be anything regarding their IT infrastructure, from preparing for a new user, changing operating systems, purchasing of new hardware / software. You dont need to be a technical person for this role, although an interest would of course be good, but you will have all the technical back up and support you need to assist you, what you need to do is really...