Customer Service Advisor Crawley Up to 28,000 + bonus, overtime and on-call payments Looking for a role where no two days feel the same? This growing technology-led organisation is looking for a Customer Experience Coordinator to keep things running smoothly and ensure customers receive exceptional support every time they get in touch. The role You'll be the first point of contact for incoming customer calls, logging requests, allocating engineers and keeping everyone updated. Alongside the day-to-day, you'll take a proactive approach to planning upgrades, scheduling routine maintenance and keeping service activity on track. From coordinating engineer diaries to ordering parts and raising quotes, you'll play a key role in keeping operations seamless. What you'll bring Strong administration background Experience scheduling or coordinating teams/engineers Excellent organisation and attention to detail Confident communication skills and a customer-first...

Customer Service Coordinator We're looking for a Customer Service Coordinator to join our London & East team, based in Hitchin, to play a vital role in delivering outstanding customer care throughout the Defects Liability Period and beyond across various construction projects which we have delivered. As the successful candidate, you'll coordinate and support the completion of defects, ensuring customers remain well-informed and receive the highest standard of service. You'll work closely with Senior Customer Service Coordinators, Customer Service Managers, and our supply chain to make sure issues are resolved efficiently, accurately, and within agreed KPIs. This role is ideal for someone who thrives on organisation, communication, problem-solving, using your own initiative and delivering an exceptional customer experience. NB. This position is full-time permanent, Monday to Friday. Key Responsibilities / Deliverables: Provide day-to-day support to the Customer...

Berry Recruitment are NOW hiring for a self-motivated and reliable Trainee Customer Service/Planner To work for a small and supportive organisation in a small village near Bicester, Oxfordshire. Commutable from Thame, Haddenham, Bicester and Aylesbury. We're looking for a Trainee Customer Service / Planner to join a friendly team of nine, supporting the schedulers with administration and customer service tasks. You'll work closely with engineers, learning how to plan and coordinate their schedules. Full training is provided with a clear path to progress into a Scheduler role. A fantastic opportunity to grow your career with a great company in a superb location! Role: Trainee Customer Service/Planner Salary: 25,500 per annum Location: Bicester Oxfordshire Holiday Entitlement : 23 Days Annual Leave Hours: Monday to Friday - Office Based - 08:00 - 17:00. Key Responsibilities of the Trainee Customer Service/Planner Comfortable and confident talking on the...

Berry Recruitment are NOW hiring for a committed and motivated Customer Service/Planner Administrator to work for a small and supportive organisation in a small village near Thame, Oxfordshire. Commutable from Thame, Haddenham, Bicester and Aylesbury. Role: Customer Service/Planner Salary: 29,000 - 29,000 per annum Location: Bicester , Oxfordshire Hours: Monday to Friday - Office Based Key Responsibilities of the Customer Service/Planner: Comfortable and confident talking on the phone to internal and external people. Excellent time management - responding quickly and effectively to client queries/general emails. Responsible for managing a busy shared inbox as well as your own personal inbox. Scheduling and allocating works to internal engineers as well as subcontractors in a timely and efficient manner. Prioritising important works to ensure the SLAs are met which have been set by the client. Consistently updating in-house system. Raising various...

Service Support Coordinator Location: Crawley Contract Type: Permanent Salary: Starting salary of 28k + generous bonus and on call payments Work Pattern: Monday to Friday 9am - 5:30pm whilst in training, transitioning to a shift pattern 8am - 8pm thereafter. Full time in the office. Occasional weekend work required on a rota basis working from home, compensated with an on-call allowance Job Details: Are you passionate about delivering exceptional service and ensuring smooth day-to-day operations? What you'll do: Respond to incoming customer calls and log details accurately in CRM system. Escalate queries to the relevant service team member. Schedule services, upgrades, and planned maintenance. Assign tasks to engineers and coordinate their schedules. Communicate regularly with customers to keep them updated. Order service and commercial parts and raise quotations. What we're looking for: Excellent customer service and communication skills. Ability...

1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding...

1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding...