We are the internal recruitment partner for our client, a UK based financial services provider that offers interest free payment solutions, primarily within the automotive sector. Are you a natural leader who loves supporting people and delivering great customer service? We’re looking for an Operations Team Leader, ideally with experience in collections and recoveries, to join our Contact Centre and help drive performance while supporting our team. In this role, you’ll lead and motivate a team of agents, ensuring every customer interaction is handled with care, efficiency, and professionalism. Your leadership will play a key part in achieving business targets and supporting our mission to provide flexible finance solutions. Responsibilities: Leading, motivating, and coaching a team of Client Support Advisors to achieve key performance targets Ensuring high standards of customer service across all channels Delivering regular 1-1s, training sessions, and development...