Jacob Grey have partnered with a long standing client to hire a new Helpdesk Support Administrator. This is a fantastic opportunity to develop a career in application support in an exciting, respected and growing company which truly puts its people first. Reporting to the help desk manager, your duties will include: Dealing with a wide range of external customer queries relating to our client's bespoke CRM software package which includes 15 varied modules (full training is provided on these modules) Guiding customers through anything from simple, quickly resolvable queries to offering more complex advice and solutions relating to specific modules Dealing with both 'teething problems' relating to new customers following implementation of the client's software, as well as legacy customers seeking guidance on specific modules Escalating queries and matters to other teams (e.g. upgrades to existing software) Liaising with the other members of the help desk team to resolve...

Facilities Assistant Watford 14.23 per hour, 37.5 per week, Monday to Friday, 7:30 to 16:00 We're currently recruiting a dedicated Facilities Assistant to help ensure the smooth running of the operations in 14forty on a full time basis. This role will require you to work upon the reception of a corporate workplace, along with dealing with all incoming calls and forwarding to the appropriate team. Other duties will also include meeting room bookings, setting up meeting rooms for following day, cleaning of meeting rooms at the end of the day and collating data. Could you bring your spark to 14forty? Here's what you need to know before applying: Key Accountabilities To be polite, professional and friendly with all customers, clients and colleagues; ensuring the highest level of customer experience. Taking ownership of all situations by demonstrating a can-do attitude towards individual customer or client requests striving to exceeding customer expectations....