Jacob Grey have partnered with a long standing client to hire a new Helpdesk Support Administrator. This is a fantastic opportunity to develop a career in application support in an exciting, respected and growing company which truly puts its people first. Reporting to the help desk manager, your duties will include: Dealing with a wide range of external customer queries relating to our client's bespoke CRM software package which includes 15 varied modules (full training is provided on these modules) Guiding customers through anything from simple, quickly resolvable queries to offering more complex advice and solutions relating to specific modules Dealing with both 'teething problems' relating to new customers following implementation of the client's software, as well as legacy customers seeking guidance on specific modules Escalating queries and matters to other teams (e.g. upgrades to existing software) Liaising with the other members of the help desk team to resolve...

Permanent, Full Time (35 hours per week - Monday to Friday 9 a.m. to 5 p.m) The Role We are looking for an experienced and proactive Receptionist/Administrator for our head office in Woking to create a welcoming environment for visitors and staff and provide a high level of customer service to people making enquiries by telephone or email. You will be responsible for the smooth running of the switchboard, reception, meeting rooms/bookings, post, couriers, office supplies and kitchen facilities. You will also be a member of a small but busy secretariat team providing administration and secretarial support to the Executive Assistant of the Senior Leadership Team and head office staff. Main administrative duties include inbox and diary management, meeting support including diarising, distributing papers, note-taking and following-up actions, assisting with ongoing work streams such as projects and vehicle administration, research, maintaining accurate records, databases and...