Customer Service Planner St Albans £30,784 per annum + excellent benefits Permanent, Full Time (40 hours per week) We are looking to recruit a Customer Service Planner to join our team in St Albans, playing a vital role in ensuring repairs and maintenance appointments are scheduled efficiently and delivered in line with contractual service levels. About the Role Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email. Using our in-house system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those...

Out of Hours Team Leader Location: Luton (Hybrid, 2-3 days per week in the office) Salary: 26,600 - 28,000 pro rata Hours: 35 hours per week Lead a Team That Keeps Blue Arrow Moving 24/7 We're looking for an energetic and motivated leader to join our Out of Hours team. You'll support a team of consultants, manage operational escalations, and ensure outstanding service for clients and candidates outside standard business hours. Shift Pattern This role works on a two-week rota covering mornings, evenings and weekends. Weekdays 04:00 - 10:00 17:00 - 00:30 Weekends Shifts between 04:00 - 00:30 Every other weekend off will be supported where possible , although rotas may vary to meet business needs. What You'll Bring Previous team leadership or supervisory experience Excellent customer service and communication skills Ability to stay calm and make decisions under pressure Recruitment, staffing, customer operations or similar...

Customer Service Advisor - Mortgages Spider is advertising on behalf of Saffron Building Society, who are looking for a Customer Service Advisor to join their team in Saffron Walden, Essex . This is a full-time, permanent position, working 9am 5pm, with hybrid working to be agreed with your line manager following training. Salary: £26,000 £27,000 per annum Benefits: 33 days holiday including bank holidays, buy/sell holiday scheme, performance-dependent annual bonus, pension with 5% employee and 8.5% employer contributions (subject to eligibility and T&Cs), salary sacrifice schemes, health and dental benefits, life assurance and income protection. About the role: As a Customer Service Advisor - Mortgages , you ll support existing mortgage members with their retention options, helping them through the process while delivering excellent customer service. Key responsibilities include: Managing customer and broker enquiries by phone and email...