We are recruiting on behalf of a well-established, global organisation seeking a Customer Service Executive to join their dynamic and fast-paced team in High Wycombe. This is a fantastic opportunity for a customer-focused individual who enjoys working in an international environment and thrives in a varied, team-oriented role. As a Customer Service Representative, you will play a key role in delivering outstanding customer service while supporting business growth. You will manage customer interactions, process transactions, and ensure a seamless experience from enquiry to delivery. The successful candidate will have previous experience in customer services in an office based role. Key responsibilities include: Processing customer orders, quotes, and returns with a high degree of accuracy Responding to customer enquiries and providing product and availability information Following up with customers to ensure satisfaction and resolve any issues Supporting cross-selling and...

We're Hiring: Customer Service Agent Location: Remote UK residents only Start Date: 7th September 2026 Working Hours: Monday to Friday, 09 30 Salary: £26,000 per annum Benefits: 25 days holiday plus a fantastic range of benefits About Kensington Mortgages For over 25 years, Kensington Mortgages has been a leader in specialist mortgage solutions. We're committed to helping people secure mortgages when traditional lenders say no that's the Kensington Difference . As a wholly owned subsidiary of Barclays Bank UK PLC, we operate with integrity and excellence, fully authorised by the Financial Conduct Authority. Your Role As a Customer Service Agent , you'll be the voice of Kensington Mortgage Company (KMC), supporting customers over the phone with queries, complaints, and general mortgage assistance. From account opening to closure, you'll ensure every customer receives outstanding service. You'll handle a wide range of enquiries from payments and...

We are currently recruiting for a Customer Services Agent to join our client's UK HQ in fantastic offices based in Marlow. As a Customer Services Agent, you will be responsible for managing customer interactions across multiple channels, ensuring a seamless and positive experience from order through to delivery and after-sales support. We are looking for someone with experience working for a company that sells a product who has dealt with returns, deliveries, etc. £26k plus excellent benefits, hybrid working, 9am - 5pm. Duties include Manage customer enquiries via telephone and digital channels using CRM and contact centre systems Process and manage customer orders Respond promptly and efficiently to general and order-specific enquiries Handle returns and refunds, ensuring all systems are accurately updated Support customers with order tracking and delivery updates Manage complaints professionally, resolving issues or escalating when required Accurately log all...

Permanent Customer Service Executive Based in Aylesbury 35 Hour per week Hybrid up to £32,000 pa A new role for our client due to a new area of the business forming. Ideally you will have previous experience within customer care with the ability to meet the customer's demands and expectations with regards to service delivery and total customer satisfaction, through effective order handling and query investigation and resolution. Principal Accountabilities and Key Tasks: Ensure all customer orders and enquiries are processed accurately, efficiently, and within agreed service level deadlines. Manage inbound and outbound customer communications (internal and external) via telephone and other channels in a professional, courteous, and customer-focused manner, with a strong emphasis on first-time resolution. Take full ownership of customer enquiries and issues, proactively investigating and resolving queries through appropriate actions such as issuing credits, processing...

Permanent Customer Service Manager Based in Aylesbury Hybrid up to £45,000 pa Our client are looking to recruit a Customer Service Manager to lead and motivate the Customer Service team to deliver a consistently high standard of customer care, ensuring accurate timely order processing and effective end-to-end management of customer queries and after care. Leading a dedicated customer care team that ensure the smooth processing of customer orders, communicating effectively with both internal and external customers. Proven stakeholder management skills are required as you will work closely with other internal departments and stakeholders to seek the right resolution outcome in relation to any customer related issues relating to deliveries, shortages, damaged goods, returns and invoicing. Providing support to a small team, ensuring any issues are resolved offering one to one mentoring and support to team members to ensure continuous professional growth and an accountable...