Summary We're looking for a Service Team Member to join us at Hanbury Hall to support our busy teams across visitor operations. This is a varied and rewarding role where you'll help us meet targets, solve problems, and deliver great service across different locations. For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here As part of Hanbury's Welcome Team, you'll deliver consistently great customer service to all visitors and do everything possible to ensure they have a great day. Reporting to the Welcome Manager, you'll be one of five Service Team Members, working alongside a brilliant team of volunteers. There may be the occasional opportunity to work within the wider Worcestershire portfolio at Croome, The Firs and Greyfriars. What you'll be doing The core part of your job is to...

Key Account Manager - Engineering We are seeking an experienced and commercially astute Key Account Manager to join a well-established and highly regarded UK-based manufacturing business. Recognised for delivering precision-engineered solutions to a diverse international customer base across demanding, highly regulated industries, the company is experiencing continued growth. Reporting to the Sales Manager, the Key Account Manager will take ownership of a portfolio of strategically important customers, with a primary focus on strengthening existing relationships, identifying new opportunities and maximising long-term revenue growth. Key Account Manager - Key Responsibilities Own and develop a portfolio of key customer accounts, building long-term, commercially strong relationships Identify and develop opportunities for growth within existing accounts, including new projects, programmes and applications Act as the primary commercial point of contact, ensuring...

WHAT'S IN IT FOR YOU? Supportive team environment Hybrid working pattern with flexible in-office days 25 days' holiday plus bank holidays Life Assurance x 3 Employer pension scheme (8%) Paid day for volunteering each year Staff discounts on products Discretionary bonus scheme up to 2,400 annually MUST HAVE'S Experience in a customer service role Excellent communication skills (verbal and written) Proactive approach to customer servicing Strong organisational skills with attention to detail Ability to work under pressure and meet SLAs Good computer literacy and quick to learn new processes NICE TO HAVE'S Experience with e-commerce platforms (Shopify, NetSuite, Amazon) Experience resolving customer complaints and escalations Knowledge of courier processes and logistics Experience working in retail or product-focused environments SO, WHAT WILL YOU BE DOING? Handling high volumes of customer enquiries via all communication...

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant. BASIC SALARY: Up to £26,000 BENEFITS: 22 days annual leave (increases with length of service) Pension Annual Performance Bonus Wellbeing Package LOCATION: This is an office-based role based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant Reporting to our E-Commerce Team Leader, you'll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems. Day to day, you will: Process online...

Job Title: Customer Service Advisor Location: Halesowen Salary: 26,938 - 28,609 per annum + up to 2000 Performance related bonus Job Type: Permanent, Full Time Working Hours: 37.5 hours per week Monday to Friday 09:00am - 17:30pm (1 in 3 Saturdays 09:00am - 17:30pm) What you will be doing: Ensure all details on applications are honest and accurate Perform checks on applicants' details to confirm accuracy Update details and advise customers to any change in the price of their premium Assist client in providing vital information Promote bespoke packages relating to the client's needs Always provide excellent customer service What we're looking for: Customer service experience in a target driven role Able to understand bespoke systems and be proficient in Microsoft office Warm personable phone manner Patient and empathetic Meticulous attention to detail Target driven and motivated Grown with Acorn: At Acorn Insurance, we're proud of our...

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant. BASIC SALARY: Up to £26,000 BENEFITS: 22 days annual leave (increases with length of service) Pension Annual Performance Bonus Wellbeing Package LOCATION: This is an office-based role based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant Reporting to our E-Commerce Team Leader, you'll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems. Day to day, you will: Process online...

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant. BASIC SALARY: Up to £26,000 BENEFITS: 22 days annual leave (increases with length of service) Pension Annual Performance Bonus Wellbeing Package LOCATION: This is an office-based role based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant Reporting to our E-Commerce Team Leader, you'll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems. Day to day, you will: Process online...

Location: Brierley Hill Salary: £25,030 + generous quarterly bonus (OTE up to £29,030) Hours: Full-time on a rota basis between 8am-6pm, plus one Saturday in every three (Time given back in lieu) Why You'll Love It: ? Full training and ongoing support ? Flexible working that fits around your life ? Hybrid working after successful 4-month probation ? Career growth + industry qualifications (CII or ACII) ? 26 days holiday + 8 bank holidays (increasing with service) ? Work with Everywhen (formerly Towergate & Ardonagh), the UK's largest independent insurance broker What You'll Be Doing: Handling inbound and outbound calls in a busy contact centre environment Supporting customers with existing business quotes, supporting sales alongisde general inquires you will also deal with motor insurance queries Delivering a highly customer-focused service every time Balancing sales, retention, and productivity targets Bonus is paid quarterly based on...

Account Manager Near Solihull, West Midlands (On-site) £14.00 ph (£27,664pa) Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, people-focused Account Manager to join a friendly, fast-growing team working within the IT Support team. If you enjoy solving problems, helping customers, and getting stuck in you ll fit right in. Due to the location of the role you must have your own transport. What You ll Do Support and train customers on our software and hardware systems Troubleshoot issues via phone, email, visits and regular check-ins Explain technical concepts in a simple, user-friendly way Coordinate hardware installations with our engineers Work closely with teams across the business What We re Looking For Great communication and people skills Customer service experience (phone and/or face-to-face) Strong IT basics (Windows 10/11, Excel, general IT literacy) Organised, proactive, and a natural problem solver...

2nd line Service Desk Team Leader Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

WHAT'S IN IT FOR YOU? Supportive team environment Opportunity to develop customer service and claims handling skills Exposure to a fast-paced, dynamic working environment Chance to make a real difference to customer satisfaction MUST HAVE'S Experience in customer service within hospitality and/or a telephone based role, and/or claims handling Excellent communication skills Organised and proactive approach Attention to detail Ability to juggle multiple tasks Experience with CRM systems (Salesforce, Instanda, Xero advantageous) NICE TO HAVE'S Knowledge of FCA, PRA, regulatory standards Experience in insurance or financial services Familiarity with health and safety procedures SO, WHAT WILL YOU BE DOING? Providing exceptional customer service via email, phone, WhatsApp, and post Handling FNOL claims efficiently, liaising with internal and external stakeholders Updating client documentation and internal records accurately Staying...

Job Advertisement: Temporary Receptionist at WTW Birmingham Contract type: Temporary/Adhoc work Working days: Monday to Friday Working hours: 8am to 5pm Payrate: 13.33 an hour Location: B4 Are you ready to make a great first impression? Our client, a dynamic organisation is seeking an enthusiastic Temporary Receptionist in Birmingham, for a short-term assignment in October and Novemeber (Potential for more dates). This is an exciting opportunity to be the welcoming face of a renowned company while gaining valuable experience in a vibrant environment. Role Overview: As the Temporary Receptionist, you will play a crucial role in ensuring the smooth operation of the front desk. Your friendly demeanour and professional attitude will set the tone for visitors and staff alike. If you are passionate about delivering excellent customer service and thrive in a busy setting, this role is perfect for you! Key Responsibilities: Greet and welcome visitors with a warm and friendly...

Role: Corporate Receptionist Hourly Rate: 14.94p/h Location: Birmingham Hours: Monday - Friday 8am - 5pm, ad hoc shifts Are you an experienced receptionist within a Corporate environment? Wanting to work within a team where you can take ownership of your day to day activities? Looking for a role that could provide an immediate start? Search are currently working with a fantastic client based in the Birmingham area who are looking for an individual to join their team as Corporate Receptionist on a temporary ad hoc basis. The ideal candidate will previous experience of working within a corporate environment and experienced at working alongside and supporting up to Director level. Key responsibilities: - Meeting and greeting visitors - Answering phones - General administrative duties such as managing the post and printing documents - Managing the mailbox - Ensuring all spaces are kept clean and tidy Requirements: - Proven experience in an Corporate Reception or similar...

National Account Manager - Automotive Aftermarket You've mastered national account management. What's your next move? We're looking for an experienced National Account Manager who wants their next move to be about more than managing a bigger portfolio. We're effectively hiring our future Sales Director , but we're starting that journey in a National Account Manager role. You'll initially own strategically important national accounts and automotive buying-group relationships, driving revenue, margin, product penetration and market share. Alongside this, you'll gain increasing exposure to the wider sales operation, coaching salespeople, influencing field performance, contributing to sales strategy and helping shape the future of the sales team. The ambition is for the successful individual to develop towards a Sales Director position over the next 3-5 years , subject to performance, capability and the continued growth of the business. Location Hybrid / Field...

Customer Service / Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service / Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking for someone with previous experience working within a contact centre or customer service environment, ideally in a role involving telephone-based troubleshooting, technical support or problem resolution. You do not necessarily need to come from a highly technical background; however, you must be naturally confident when it comes to...

Customer Service Administrator An excellent opportunity for a customer-focused administrator with B2B sales administration, account support and strong communication skills to join an award-winning, global packaging manufacturer with production facilities across Europe and Southeast Asia. If you’ve also worked in the following roles, we’d also like to hear from you: Sales Administrator, Account Support Executive, Customer Service Advisor, Customer Support Advisor, Sales Support Administrator, Client Services Administrator, Account Administrator, Customer Care Advisor, Office Administrator, Business Support Administrator   SALARY: Competitive + Benefits    LOCATION: Birmingham, West Midlands JOB TYPE: Full-Time, Permanent   JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Administrator who can provide excellent customer service and account support across two growing sales divisions....

Customer Service Representative - Complaints A well-established and growing manufacturing business is seeking a proactive and customer-focused Customer Service Representative to join its customer support team. This is an excellent opportunity for an individual who enjoys solving problems, building customer relationships, and delivering first-class service in a fast-paced environment. The successful candidate will act as a key point of contact for customers, ensuring enquiries and issues are resolved efficiently while working closely with internal departments to deliver a seamless customer experience. Key Responsibilities Respond to customer enquiries via email in a professional and timely manner. Process returns and provide updates regarding orders and customer requests. Investigate and resolve customer complaints, ensuring positive outcomes wherever possible. Maintain accurate records of customer interactions using CRM and business systems. Liaise with production,...

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant. BASIC SALARY: Up to £26,000 BENEFITS: 22 days annual leave (increases with length of service) Pension Annual Performance Bonus Wellbeing Package LOCATION: This is an office-based role based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant Reporting to our E-Commerce Team Leader, you'll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems. Day to day, you will: Process online...

Regional Customer Care Manager Location: We are recruiting across a number of regions throughout England Salary: Competitive, DOE + Company Car / Car Allowance Contract: Full time, Permanent Benefits: Discretionary Bonus Scheme, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Make a real difference to the customer experience At Sustainable Building Services, we deliver domestic retrofit and energy-efficiency programmes in occupied homes across the UK. Our work can transform homes and improve energy efficiency, but how we communicate and support customers throughout that journey matters just as much. We re looking for four experienced Regional Customer Care Managers to lead our regional customer care function and Customer Liaison Officer team in the below regions: North West East Midlands & West Yorkshire Midlands South This is a leadership and...

National Account Manager Competitive Salary + Car Allowance + Bonus Home-based UK-wide travel Ready to bring your Off-Trade experience into a smaller, fast-growing drinks business where you can make a genuine impact? This is a commercially driven drinks business operating at scale across the UK off-trade. Working closely with multiple producer partners, the business plays a key role in bringing drinks ranges to market, supporting customers with ranging, forecasting and supply, and ensuring consistent delivery into retail. Fast-paced, collaborative and detail-led, the culture suits people who enjoy getting under the bonnet of how retail actually works. They re now looking for a National Account Manager to help scale this exciting part of the portfolio. The Role Manage and grow relationships across Grocery, Convenience, Discounters and Route to Market. Build strong partnerships with Spirits and RTD buyers, driving distribution, promotions and sustainable...