Role Description: We’re looking for dedicated customer service advisors to join our supportive, collaborative and simply brilliant team in our Basingstoke contact centre. You’ll be the key point of contact for customers when they call in. Providing them with information about their financial products and helping them become self-sufficient with our online platform. You’ll give a positive customer experience in each and every call, welcoming them in a professional manner. Opening hours are 8am – 9pm Monday – Friday and 8am – 6pm Saturday. There are both full and part time roles available. We offer a flexible working environment that allows team members to find a working pattern that suits their needs and empowers them to achieve their goals. Reports to:   Contact Centre Team Manager Team Responsibilities: At FNZ we live and breathe exceptional customer service and the team work collaboratively to ensure we deliver the experience our customers deserve....

Role: Receptionist Hours: 20 hours per week - Monday, Tuesday and Wednesday Mornings, Thursday and Friday afternoons Location: Basingstoke Salary: 13 p/h Overview We are looking for a friendly, organised, and professional Receptionist to join our clients team. You will be the first point of contact for visitors and callers, providing excellent customer service and ensuring the smooth running of the reception area. Key Responsibilities Greeting visitors and directing them appropriately Answering, screening, and forwarding incoming phone calls Managing the reception inbox and handling general enquiries Maintaining a tidy and welcoming reception area Booking appointments, meetings, and rooms when required Handling incoming and outgoing post and deliveries Supporting administrative tasks such as filing, data entry, and updating records Assisting colleagues and providing general office support Ensuring all visitor procedures are followed, including...