Adecco
Berkshire, UK
Adecco are recruiting a Customer Service Coordinator to join their clients team in Tilehurst. Key Responsibilities Handle incoming calls from customers and retail partners Respond to email enquiries, including product questions and order updates Process orders, including arranging collections, returns, and dispatch of spare parts Liaise with external delivery providers to monitor shipments and maintain a high level of service throughout the order journey Raise invoices within the CRM system for suppliers once orders are completed Support the order processing team to meet service level agreements Keep customers informed of any delays or issues with their orders Deliver a smooth and positive customer experience at all stages About You Proven experience within a customer service, office environment Confident handling a high volume of phone calls Strong organisational skills with the ability to prioritise workload effectively A team player with a genuine focus on...
