Capita is looking for an experienced Administrator to work within our regulated Financial Services division on a key Life & Pensions client. The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers. Job title: Customer Service Administrator Job Description: Salary: £25,155 Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 5pm (typically 8-4 or 9-5). Location: Office based on Oxford Road, Manchester City...

Customer Support Job Responsibilities: To ensure all queries are answered daily. Understanding and carrying out our company procedures while working towards achieving targets set by the Customer Service Manager. Proactively problem solve and provide solutions effectively Administration of customer returns, refunds, exchanges or replacements Monitoring live chat as necessary and responding to social media queries Managing Retail and Trade accounts to provide excellent end to end processes Strive for a first-time resolution to all enquiries via call, email and social media or other channels. To work as part of a close-knit team in a relaxed office environment but ensuring jobs done to an exceptional standard. Monitor reviews and seek to resolve any remaining issues in a professional manner. To be open to assisting other areas of the business if required Updating systems and databases. Communicating with other departments within the company for a prompt resolution of...

Customer Service Advisor Sheffield (S2) 25,000 Per Annum Full-Time Permanent Join a Growing Waste Management Business in Sheffield We are currently recruiting for a Customer Service Advisor to join a fast-paced and growing waste management company based in Sheffield. This is an excellent opportunity for someone with strong customer service experience who enjoys working in a busy environment and delivering exceptional support to customers. You will play a key role in supporting customers with enquiries, resolving issues efficiently, and ensuring a smooth customer experience from start to finish. The Role As a Customer Service Advisor, your responsibilities will include: Handling inbound customer calls and emails Assisting customers with service enquiries, bookings, and account queries Resolving customer issues and complaints professionally and efficiently Liaising with internal departments including operations and transport teams Updating customer records...

Marketing Account Manager Birmingham - office based 35,000 - 40,000 p/a DoE Bell Cornwall Recruitment are delighted to be working with a well-established, growing marketing agency who are looking for a senior Marketing Account Manager to join their social, vibrant Birmingham team! Duties and responsibilities of the Marketing Account Manager will include (but are not limited to): Creation of integrated, adaptable marketing strategies that focus on understanding client's goals and how to achieve them efficiently. Presenting different strategies with market research and previous results to support them, to prospective clients. Building rapport and maintaining positive relationships with clients in which you feel comfortable positively challenging them and upselling further services. Regular campaign reporting working with the rest of the team to provide detailed analytics and further optimisation of existing projects. Managing marketing budgets effectively and...