Are you passionate about delivering outstanding customer service and making a real difference in your community? Cheltenham Borough Council has an exciting Customer Service Officer opportunity! Location: Hesters Way Community Resource Centre, Cheltenham, GL51 7SU Salary: £26,824 - £28,142 per annum (pay award pending wef 1 April 2026) Job Type: Fixed Term Contract, Full-Time Closing Date: 31 May 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy...

Account Manager Full-time, permanent opportunity Monday to Friday working pattern Fully on-site role Salary: £28,000 per year What You'll Be Doing Managing a portfolio of client accounts and maintaining strong working relationships Acting as a primary point of contact for client queries and support Delivering regular account updates, reports, and performance insights Collaborating with internal teams to ensure client expectations and service standards are consistently achieved Resolving issues and queries efficiently and professionally Reviewing account performance and identifying areas for improvement Supporting client retention and contributing to wider business growth initiatives Keeping CRM systems and internal records accurate and up to date Must haves Previous experience in account management, customer service, or client relationship roles Excellent communication and interpersonal skills Strong organisational abilities with a high level of...

What's in it for you? Salary of £28,000 per annum 22 days holiday + bank holidays, rising to 25 with service Workplace pension Gym membership Death in service insurance On-site parking Casual dress environment Stable, growing business with long-term opportunities What you'll be doing Managing daily cash listings and banking administration Supporting sales and purchase ledger processes Completing bank reconciliations accurately and efficiently Assisting with month-end sales ledger procedures Processing client transfers and file uploads Handling DSAR requests Coordinating and delegating tasks across the team Supporting with ad hoc administration tasks as required Managing workloads effectively within a busy office environment Must haves Previous experience within client administration or finance administration Intermediate or above knowledge of Xero Strong Excel skills Excellent organisation and time management High attention to detail Ability to...