Job title: Senior Customer Service and Retention Officer Location: Hybrid (3 days office-based, 2 days remote) Birmingham Contract: Permanent, full-time Start date: March - April 2026 Salary: 26,000- 26,500 The role On behalf of our client, we are recruiting a Senior Customer Service and Retention Officer to play a pivotal role in delivering exceptional customer experiences while driving retention and continuous improvement. This is a hands-on, senior operational role combining frontline customer support with coaching, process ownership, and retention strategy. You will work closely with the Customer Service Lead to ensure smooth day-to-day operations, strong team performance, and a consistently high standard of service. Key Requirements Remain operationally active, handling customer calls, emails and live chats Achieve individual KPIs and retention targets while supporting overall team performance Act as the first point of contact for day-to-day...

Customer Service Executive - National Key Accounts Location: Daventry Job Type: Permanent, Full-Time Salary: 26,000 - 30,000 per annum Working Hours: Monday-Thursday 08:00-17:00 Friday 08:00-13:00 We are seeking a highly organised and commercially aware Customer Service Executive to support our National Key Accounts. This role will act as a dedicated point of contact for key customers, ensuring seamless service delivery while supporting account growth and long-term relationship development. Key Responsibilities Manage a portfolio of nationally based Key Account customers, delivering a consistently high standard of service Provide accurate administration and coordination from order processing through to delivery Work closely with the Key Account Sales Manager to support account development and maximise opportunities Convert inbound enquiries into profitable sales opportunities Prepare quotations and process orders within internal systems Maintain structured...

An excellent opportunity for an experienced Telecan / Customer Service Advisor to join a well-established company! Job Type: Full-Time, Permanent. Salary: Competitive Salary, Depending on Experience. Location: Leicester LE8. About The Company: They are a genuine family business, based in Leicester & offering professional supply and installation of high-quality uPVC windows and doors, and composite doors to both domestic and commercial customers for 13 years. Using the latest technology, they craft top-quality UPVC windows from only the best materials, offering the highest levels of energy efficiency, giving peace of mind and outstanding security and strength. The company is now looking to recruit a Customer Service Advisor to join their busy team with a large work list and planned expansion. Key Duties (But Not Limited Too): General office duties Advising and help customers over the phone and via email Chasing customers for...

Customer Service Planner Based in Halesowen Monday to Friday 8am to 5pm 12.27 per hour Temporary to permanent To excel in this role, you should have excellent scheduling, customer service and organisational skills, be proactive, and have the ability to multitask effectively. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications. If you are looking for an opportunity to work with a fantastic team in a dynamic and fast-paced environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised. Successful Candidates: Will have previous scheduling experience Experience of dealing with key accounts Excellent attention to detail Be organised Possess excellent IT skills Have great communication skills The role: Dealing with both inbound and outbound calls Routing...

Remote Customer Service Associate Contract From £14.50 to £16.50 per hour PLEASE DO NOT CALL HIRING PEOPLE - WE DO NOT DEAL WITH THE RECRUITMENT - YOU NEED TO APPLY USING THE LINK PROVIDED Remote Customer Service Associate FREE REMOTE WORKING EMPLOYMENT PROGRAMME - 5-DAYS, ONLINE Are you looking for a remote job in Customer Service? We work with some of the UK s largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance. Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications. This is a totally free ( government funded) programme but some eligibility conditions will apply. Programme Topics include: What is Remote & Hybrid Working? How To Set Up Your Home Office How To Stay Motivated Maintaining a...

Job Code: Customer Service Coordinator Reporting to: Customer Service Manager/Head of Customer Service Purpose: Providing customers and clients with an exceptional aftersales service and management of the rectification of defects post-handover. Ensure customers experience a smooth transition from sales to after-sales Liaise with customers on the reporting of issues and defects Assist in organising and coordinating the direct maintenance operatives Work closely with external contractors Assist in managing defects to an effective resolution Complete end of DLP works to secure release of MGD Certificates and retention's Work within the team to maintain a high standard of customer Managing the Process Set up new contracts on internal CRM systems Maintain the individual development files, e.g upload Handover Certificates, Correspondence and enter handover dates for HA plots. Take telephone calls from our clients and customers reporting defects. Respond to...

We are now recruiting for a Customer Service Team Leader to join our Enquiry Centre team based in Stafford! This is hybrid, full-time role working 37.5 hrs per week, Monday to Friday between 8.00 am and 8.00 pm with some Saturdays between 9am and 5pm. You will be expected to be in the office during training periods, plus every Tuesday, Wednesday and Thursday. This is a non-sales environment, taking inbound service calls. As part of this role, you will be required to travel to Belfast on occasion to meet with our wider Team and other Team Leaders. Salary: £31,749.00 Job title: Customer Service Team Leader Job Description: What you'll be doing: Coaching and developing a team of approximately 15 customer service advisers to deliver excellent customer service Working with team members to meet customer needs in a responsive and efficient manner, managing escalated problems and performing root cause analysis of any trends identified to improve the customer...

Customer Service Advisor - Online Civil Money Claims Location: HMCTS Bennett House, Town Road, Hanley, Stoke-on-Trent, Staffordshire, ST1 6AU Working Arrangement: Office-based for approximately 8 weeks, then hybrid (60% office attendance required per week) Hourly Rate: 12.36 per hour, increasing to 13.25 per hour after 12 weeks Hours: 37 hours per week, Monday - Friday, 9:00am - 5:00pm (flexibility required) Contract: Temporary until September 2026 Start Date: Monday 30th March 2026 Minimal holiday can be accommodated within the first 4-6 weeks. About the Role Brook Street, in partnership with HM Courts & Tribunals Service, is offering a fantastic opportunity to join their team as a Customer Service Advisor . This is an excellent opportunity to gain valuable experience within the Public Sector while supporting individuals through important legal processes. As a Customer Advisor, you will act as the first point of contact for service users. You...

Job title : Customer Service Agent Salary: £24,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and...

Job title: Senior Customer Service Agent Salary: £26,000 p/a Location: Nottingham (3 days a week in the office, 2 days WFH Monday to Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you an experienced customer service professional ready to step into a more senior role where your expertise truly makes an impact? We re looking for a confident and proactive Senior Customer Service Agent to join a dynamic and growing team in Nottingham. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of complex queries, and enjoys being a go-to person within the team. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers...

Berry Recruitment are NOW hiring for a committed and motivated Customer Service/Planner Administrator to work for a small and supportive organisation in a small village near Thame, Oxfordshire. Commutable from Thame, Haddenham, Bicester and Aylesbury. Role: Customer Service/Planner Salary: 29,000 - 29,000 per annum Location: Bicester , Oxfordshire Hours: Monday to Friday - Office Based Key Responsibilities of the Customer Service/Planner: Comfortable and confident talking on the phone to internal and external people. Excellent time management - responding quickly and effectively to client queries/general emails. Responsible for managing a busy shared inbox as well as your own personal inbox. Scheduling and allocating works to internal engineers as well as subcontractors in a timely and efficient manner. Prioritising important works to ensure the SLAs are met which have been set by the client. Consistently updating in-house system. Raising various...

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role The team are recruiting for a Customer Service Executive to join the Markham Vale site. This role will report directly to the Customer Service Manager and will support our drive to offer best in class Customer Service and ease of business. The purpose of the role is to contribute to the site s sales development through effective delivery of best in class customer service to existing and potential accounts. Primary responsibilities will...

Key Account Manager - Automotive Aftermarket Distribution Strengthening our UK sales team: Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Automotive Aftermarket is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are on the hunt for a Key Account Manager , National Account Manager or Senior Sales Development Executive to develop their Automotive Aftermarket distribution sector via Independent Motor Factors both car and CV and Trade Buying Groups / ITG's / VM trade parts programmes . Ideal Location - Central / South (West Midlands, Coventry, Leicester, Oxford) Good Salary Neg (Circa 55k - 60k) + Bonus + Car + Pension Our utopia: Our ideal candidate will have worked within the Automotive Aftermarket in a Senior Sales / Key Account or National Account capacity and be familiar...

Technical Account Manager - 12 Month FTC Location: Leicester / Southall, London (Hybrid) Salary: Circa 45,000 Hours: 37.5 per week Benefits: Company Car or Car Allowance, 25 days annual leave plus Bank Holidays, Company Pension Scheme (5% contribution), BUPA About the Role We are acting on behalf of a leading bakery and viennoiserie business and are seeking a customer-focused Technical Account Manager (TAM) on a 12 month fixed-term contract. This role bridges technical, commercial, quality, and new product development disciplines to ensure clients receive exceptional service, support, and product performance. The TAM will act as the primary technical liaison for assigned accounts, providing guidance on customer requirements, quality standards, country legislation, formulations, production processes, troubleshooting, and delivery schedules while collaborating closely with internal teams. You will manage all technical aspects of specified accounts for products...

Key Account Manager - Automotive Aftermarket Distribution Strengthening our UK sales team: Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Automotive Aftermarket is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are on the hunt for a Key Account Manager , National Account Manager or Senior Sales Development Executive to develop their Automotive Aftermarket distribution sector via Independent Motor Factors both car and CV and Trade Buying Groups / ITG's / VM trade parts programmes . Ideal Location - Central / South (West Midlands, Coventry, Leicester, Oxford) Good Salary Neg (Circa 55k - 60k) + Bonus + Car + Pension Our utopia: Our ideal candidate will have worked within the Automotive Aftermarket in a Senior Sales / Key Account or National Account capacity and be familiar...

We are a market-leading UK specialist in the out-of-home sector backed by a strong, ambitious group. Due to growth, we're looking for a driven business development professional to take ownership of a key market and accelerate its success. This role has been created to expand beyond our strength and established reputation within foodservice, offering real impact and career progression in a high-potential environment. BASIC SALARY: £58,000 - £68,000 BENEFITS: Bonus Car/Car Allowance circa £7,500 5% Pension 25 days holiday + 8 bank holidays Private medical cover LOCATION: Home based in and around the Midlands - hybrid model so weekly office visits (Shropshire) will be expected JOB DESCRIPTION: National Account Manager, Business Development Manager - Contract Manufacturing & Packing, Contract Manufacturing As our National Account Manager, you will take full ownership of growing our Contract Packing portfolio across the UK. Reporting directly to the...

Account Manager At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting into the Business Development Manager, the Account Manager will be responsible for managing sales information, help the business make data driven decisions and drive sales efficiency across our Urban Traffic division. This is a hybrid working role with a requirement to travel to our Bescot depot on occasion, as well as weekly travel to other customer sites and depots across the UK. What you'll do: Act as the primary point of contact for assigned clients and local authority accounts. Develop and implement account plans, identifying growth opportunities and new work streams. Monitor project progress, ensuring milestones and budgets are...

At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities. Contact Centre Assessor Permanent and 1 Year Fixed Term Contracts -18 hrs p/w, fixed on Monday, Tuesday, and Thursday £25,948.95 -£26,500 p/a FTE To provide an effective and efficient assessment of clients advice and support needs via telephone, email, and web chat through our Contact Centre. You will complete an initial assessment, record information accurately, and use our advice framework to agree the appropriate...

Ready to find the right role for you? Salary: circa 45k, plus 6,600 per annum car allowance or a company vehicle and a competitive annual bonus Location: Hybrid working - 3 days per week office-based in Cannock, 2 days remote When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365...

Ready to find the right role for you? National Account Manager - Healthcare Sector Salary: Competitive plus car/allowance, company bonus & pension Hours: Full-time, 40 hours per week (Monday to Friday) Location: Cannock - National travel required When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; Eligible for an annual performance bonus 25 days of annual leave Choice of company car or car cash allowance Access to our company pension scheme One paid days leave every year to volunteer and support your community...