Pontoon
Birmingham, UK
Job Title : Service Centre Consultant Location : Birmingham City Centre (B3) Contract Type : Temporary - 12 months Start Date : 21st January 2026 Pay Rate : 14.02 per hour Working Pattern : Full-time. Mon-Fri shifts will fall between 8am - 6pm Role requires 1 Saturday shift every 6 weeks 9am-2pm with a day off in the week in lieu. Hybrid Working : Work from home 3 days per week (First 6 weeks is 100% office based for training) About the Opportunity Join a team that supports over a million business banking customers with their everyday needs. As a Service Centre Consultant, you'll be part of a dynamic contact centre environment where empathy, digital confidence, and resilience are key. You'll begin with a 6-week induction led by our friendly training team, gaining the knowledge and confidence to thrive. This role offers a clear path for development and career progression within a supportive and inclusive workplace. Key Responsibilities...