Job Title : Service Centre Consultant Location : Birmingham City Centre (B3) Contract Type : Temporary - 12 months Start Date : 21st January 2026 Pay Rate : 14.02 per hour Working Pattern : Full-time. Mon-Fri shifts will fall between 8am - 6pm Role requires 1 Saturday shift every 6 weeks 9am-2pm with a day off in the week in lieu. Hybrid Working : Work from home 3 days per week (First 6 weeks is 100% office based for training) About the Opportunity Join a team that supports over a million business banking customers with their everyday needs. As a Service Centre Consultant, you'll be part of a dynamic contact centre environment where empathy, digital confidence, and resilience are key. You'll begin with a 6-week induction led by our friendly training team, gaining the knowledge and confidence to thrive. This role offers a clear path for development and career progression within a supportive and inclusive workplace. Key Responsibilities...

Customer Service Manager – Birmingham, 12-Month FTC (Internal Candidates - 12 Month Secondment) Location: Birmingham   Closing Date: 2nd January 2026 Join CrossCountry Trains and play a leading role in delivering outstanding service to thousands of customers every day. We’re looking for an experienced and passionate Customer Service Manager, on a 12-Month FTC (or Internal Candidates - 12 Month Secondment) to lead our teams across Birmingham and the surrounding areas. As Customer Service Manager, you’ll inspire and guide a diverse group of customer-facing colleagues — including Train Managers, catering, revenue protection, and cleaning teams — to deliver safe, efficient, and high-quality service. This is a safety-critical role , requiring strong leadership, excellent communication, and a deep commitment to customer care and operational excellence. What you’ll be doing Leading your teams Provide clear leadership and direction to all Customer Service...

Join Our Team as a Technician! Are you ready to make a difference in your community? We are seeking a dedicated Technician to join our team at the Civic Centre in Wolverhampton. This is a fantastic opportunity to contribute to essential services while developing your skills in a supportive environment! Position Details: Contract Type: Temporary Hourly Rate: 13.69 Contract Length: 6 months Start Date: January 5, 2026 Working Pattern: Full Time (37 hours per week) Dress Code: Smart What You'll Do: As a Technician, you will play a vital role in ensuring that services run smoothly and efficiently. Your responsibilities will include: Accurately assessing and determining liability for council tax and business rates in less complex cases. Evaluating entitlement to housing benefit and council tax support for straightforward claims. Handling customer inquiries face-to-face, via telephone, or in writing with professionalism and care. Maintaining accurate data from various sources for...

Customer Service Advisor Burton-On-Trent, DE14 3HD Monday - Friday – 37.5 Hours per week Starting Salary - £23,914 (rising annually & with development) At Marley, we're not just industry leaders - we're at the forefront of innovation, constantly pushing the boundaries of technology and investing in our people’s growth. We're part of Marshalls plc - the UK’s leading manufacturer of hard landscaping, building and roofing products. Our combined legacy and reputation have never been stronger! We have an exciting new opportunity for a  Customer Service Advisor  to join our passionate team at our  Burton on Trent  Site. This is a full-time, office-based role (five days per week). What you'll be doing: Building strong customer relationships and ensuring complete customer satisfaction Managing your customer caseload and working closely with our sales team to provide a seamless service Resolving customer queries by email and telephone quickly and efficiently, delivering...

Temporary Receptionist BCR/AB/11378F West Midlands - Often Birmingham City Centre Full time in office Are you looking to make some quick and easy cash? If yes, look no further! Bell Cornwall Recruitment require several candidates for various temporary reception roles working for well established clients in Birmingham across different sectors. We recruit for more ongoing temporary assignments as well as ad-hoc shorter-term assignments which offer a great degree of flexibility. This is a great opportunity to gain experience in corporate environments and build your CV whilst making some money! Receptionists may be required to: Greet visitors, delivery drivers and couriers and create a welcoming environment Answer phones, action and log calls and take accurate messages Assist the daily running of offices Ensure the office space is kept tidy Support the rest of the team Temporary Receptionist Requirements: Professional presentation and attitude are vital Must be...

Receptionist BCR/AB/32091 Sutton Coldfield, West Midlands 26,000 - 30,000 DOE Bell Cornwall Recruitment are pleased to be hiring for a receptionist, working in a serviced office in Sutton Coldfield, West Midlands. THIS IS A MID TO LATE JANUARY START Candidate responsibilities: Meeting and greeting tenants Liaise with contractors Offer impeccable customer service Build relationships with tenants Skills needed Strong verbal and written communication skills Able to work off own initiative IDEAL - knowledge or background within property Solid IT skills - MS Office If you are experienced in this field and are interested in learning more about this role, please get in touch Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make...

Join Our Team as a Casual Receptionist! Are you a cheerful, customer-oriented individual looking for a flexible role in a vibrant environment? Our client is on the lookout for a dedicated Casual Receptionist to be the face of their organisation! This temporary position offers a fantastic hourly rate of 13.05, and you'll play a crucial role in providing exceptional service to visitors. What You'll Do: As the first point of contact, you will: Deliver outstanding customer service, ensuring every visitor feels welcomed and valued. Assist the Sales & Service Manager in managing memberships, including sales, retention, and administration. Promote our client's facilities and services, sharing your enthusiasm for the leisure and fitness industry. Create a warm, professional atmosphere that encourages guests to achieve their fitness goals. Key Responsibilities: Greet visitors with a friendly smile and provide them with information about our services. Handle inquiries and resolve...

Key Account Manager Location: Hybrid/Cannock Salary: Competitive Contract Type: Full Time, Permanent What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You Phoenix Health and Safety, part of Wilmington plc are looking for a motivated, client-focused Key Account Manager who thrives on building strong relationships and delivering results. You will be pivotal in ensuring our largest customers are satisfied while growing our business. If you have a consultative sales approach, excellent communication skills, and a drive to achieve ambitious targets, you ll be a perfect fit for this role. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering...

Join Our Team as a Customer Care Advisor! Are you passionate about helping others and making a difference in your community? For over 50 years, our client has been a leading housing group in the UK, dedicated to managing and building homes for over 100,000 customers. They are looking for a vibrant and dedicated Customer Care Advisor to join the Housing Services team! Role Purpose: As a Customer Care Advisor, your mission will be to provide exceptional support to customers. Whether through phone, email, or web chat, you'll be the friendly voice that listens, understands, and assists customers, ensuring they feel valued in every interaction. Key Responsibilities: Own the Customer Journey: Take personal ownership of customer inquiries across various service areas, ensuring smooth and positive resolutions every time. Deliver with Excellence: Cultivate a culture of getting it right the first time by consistently providing quality service that builds trust and loyalty....

Opportunity: Account Manager Location: Tamworth Why Greencore? We're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 13,300 talented colleagues across 16 manufacturing sites and 17 distribution depots throughout the UK. Together, we bring delicious food to life, from sandwiches, and sushi to cooking sauces, pickles, and ready meals. In FY25, our shared passion helped us achieve revenues of 1.95bn. Our extensive direct-to-store (DTS) network, with 17 depots nationwide, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring our customers enjoy the very best, whenever and wherever they shop. What You'll Be Doing: As an Account Manager you will be responsible for nurturing and developing the trading partnership between Greencore and Poundland to deliver sustained profitable...

Customer Service Alarm Call Handler Location: Leicester (Office-Based) Salary: 24-26k per annum Contract: Temp to Perm Shift Pattern: You'll work a rotating schedule of 6 days on, 4 days off, with shifts structured as follows: 2 Early Shifts: 7:00am - 3:00pm 2 Mid Shifts: 3:00pm - 11:00pm 2 Night Shifts: 11:00pm - 7:00am This equates to a standard 40-hour working week (5 x 8-hour shifts). You'll be required to work bank holidays and maintain flexibility across all shift types. About the Role: As an Alarm Call Handler, you'll play a vital role in ensuring the safety and functionality of client alarm systems. You'll be the sole operator on shift, responsible for monitoring, responding to, and escalating alarms as needed. This role requires confidence, independence, and a high level of responsibility, as you may be the only person in the office during your shift. You'll be part of a 24/7/365 operation, ensuring continuous coverage and rapid response to any alarm triggers. Key...

Join Our Team as a contact Centre Advisor! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Customer Service Advisor to join their team temporarily and deliver exceptional support to customers. Position: Contact Centre Advisor Contract Type: Temporary ongoing Working Pattern: Full Time - 7am to 7pm shifts Location: Working from Home What You'll Do: Provide first-rate service through inbound calls from customers regarding their accounts. Assist customers via Digital Mail Service and Web Chat. Update systems while handling sensitive customer data. Guide customers to the right resources and escalate inquiries as needed. Resolve customer queries at the first point of contact, utilising your excellent communication skills. What We're Looking For: Strong telephony skills and...

Role: IDVA Based: Across West Mercia (Shropshire/Worcestershire/Herefordshire) Salary: £27,053.42 £28,126.17 Start Date: ASAP Duration: Fixed Term Contract until Mar 2026 Hours: Full Time Our client, a specialist Domestic Violence charity, is looking for 3 x IDVAs to join their team. Synopsis of duties: Deliver crisis intervention and advocacy for victims of domestic abuse identified as high risk. Conduct comprehensive assessments of each service user s needs and risks, ensuring accurate and timely documentation. Create, implement, and regularly review structured support plans in collaboration with service users. Actively participate in local Multi-Agency Risk Assessment Conferences (MARACs) to advocate for service users and contribute to coordinated multi-agency safety plans. Provide guidance and support to service users navigating the legal, criminal, or civil justice processes. Offer practical assistance with safety planning and independent...

Join Our Team as a contact Centre Advisor! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Customer Service Advisor to join their team temporarily and deliver exceptional support to customers. Position: Contact Centre Advisor Contract Type: Temporary ongoing Working Pattern: Full Time - 7am to 7pm shifts Location: Working from Home What You'll Do: Provide first-rate service through inbound calls from customers regarding their accounts. Assist customers via Digital Mail Service and Web Chat. Update systems while handling sensitive customer data. Guide customers to the right resources and escalate inquiries as needed. Resolve customer queries at the first point of contact, utilising your excellent communication skills. What We're Looking For: Strong telephony skills and...

Receptionist / Administrator Salary: up to £26k Hours: Full Time / 37.5 hours per week Location: Northampton, Fully Onsite, Monday to Friday, 37.50 hours per week *Parking Onsite* Closing Date: 9th January 2026 or as soon as a candidate is hired Bright Horizons UK is the second largest provider of childcare, caring for over 10,000 children every day, across our portfolio of circa 300 nurseries. Our mission is to make a difference in the lives of our children, families, and the people with whom we work. At our Northampton office you will be carrying out reception duties and be responsible for ensuring the smooth and efficient running of the office and training centre activities, whilst also providing administration support to senior colleagues. What We Can Offer You: Our benefits include, but are not limited to: Flexible working and holiday entitlements Discounted childcare Quarterly Employee Appreciation Weeks Annual gala award evening Fantastic...

Receptionist - Ongoing Temporary Role Location: Northampton Hours: Monday to Friday, 9:00am - 5:30pm Start Date: Monday 5th January Pay Rate: 12.50 per hour We are currently seeking a reliable and professional Receptionist to join a busy office environment in Northampton. This is an ongoing temporary role, ideal for someone with strong administrative and customer service skills. Key Responsibilities: Managing a busy reception desk and acting as the first point of contact Answering incoming calls from prospective clients and accurately inputting details onto the system Logging and forwarding information to the relevant teams/departments Scanning incoming post and uploading documents onto the system Electronically filing documents Signing for parcels and important documents Carrying out ad-hoc administrative duties as required Key Skills & Attributes: Confident and professional telephone manner Strong organisational and administrative...

Call Handler / Customer Service Advisor - Job Specification Role Purpose To act as the first point of contact for customers and members of the public, providing a professional, efficient and customer-focused service. The role involves managing inbound and outbound calls, logging requests accurately, resolving queries, and ensuring issues are directed to the correct teams for action. Key Responsibilities Handle a high volume of incoming phone calls , responding to customer enquiries, service requests, and complaints in a calm, professional manner. Log and update customer information accurately in digital platforms, CRM systems or case-management software. Assess and prioritise calls, ensuring urgent issues are escalated appropriately to internal operational teams. Provide clear and accurate information regarding services, processes, and next steps. Manage public-facing complaints by gathering detailed information, offering reassurance, and ensuring timely...

We are the internal recruitment partner working with a well-established independent, family-owned enterprise that has been a cornerstone in the UK's foodservice distribution sector for nearly five decades.  We have an exciting opportunity for an experienced Telesales / Customer Service Advisor to join the well-established team in Nottingham. The successful Telesales / Customer Service Advisor will provide an excellent service to new and existing customers, making outbound calls and receiving inbound calls dealing with customer queries regarding orders and products.  You will be speaking to an existing client base and maximising opportunities to up-sell whilst managing customer expectations.  Working closely with the field sales team, you will develop new business accounts whilst providing an excellent level of service. Requirements The successful candidate will be able to demonstrate the following: While previous experience in a telesales or customer service...