2nd line Service Desk Team Leader Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

Want to make a bigger impact in the UK discount channel? The Advocate Group are working with an established and successful FMCG business with a strong market presence and ambitious plans for continued growth. This is an opportunity to take the lead across a portfolio of major discount retailers, driving distribution, winning greater in-store visibility and delivering profitable growth. With responsibility for strategically important accounts, you ll have the autonomy to shape customer strategy, influence key decision-makers and turn commercial opportunities into tangible results across a branded portfolio The Role Own key customer relationships across major UK discount retailers, developing partnerships that unlock long-term growth. Drive commercial performance , taking full responsibility for account P&Ls, sales budgets, forecasting and profitability. Develop and execute account strategies , translating annual plans into effective joint business plans that...

Customer Service Representative - Administrator Location: Marston Green, Birmingham Contract Type: Temporary Contract Length: 6 Months Working Pattern: Full Time, Monday to Friday, 37 hours Our client, a leading player in the aerospace industry, is seeking a dynamic and detail-oriented Customer Service Representative to join their team. With a commitment to making modern flight possible, the organisation is known for its innovative solutions that enhance safety and comfort for millions of travellers worldwide. This is an exciting opportunity to be part of a team that drives performance and customer satisfaction in an environment where ideas and integrity are paramount. Role Overview: The Customer Service Representative will provide essential administrative support to the commercial processes, ensuring that daily transactional requirements linked to customer orders are processed accurately and efficiently. This role is crucial for maintaining the high standards of...

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes. Adhere to...

National Account Manager - Electrical & Infrastructure Location: National - Home Based Salary: 45,000- 60,000 DOE + 6,000 Car Allowance + Bonus Benefits: Pension + Life Assurance An established and growing specialist business is looking for an experienced National Account Manager to join its team and take responsibility for developing key accounts and new business opportunities across the UK. This is a home-based national role , selling electrical products and solutions into high-value markets including data centres, electrical contractors, rail, defence and wider infrastructure . The Role Manage and develop a portfolio of key national accounts Identify and win new business opportunities across the UK Build relationships with electrical contractors, distributors, end users and key decision makers Develop opportunities across data centres, rail, defence and infrastructure Identify customer requirements and recommend appropriate products and solutions...

Customer Service Specialist Birmingham central (hybrid after probation) C £30,000 - £33,000 (Dep on Exp + 10% Bonus + fantastic Benefits package (see below) Working Hours: 8:30 - 5.00 Are you passionate about delivering world-class customer service while navigating the fast-paced world of logistics? We re looking for an experienced Customer Service professional who can provide exceptional support to valued Clients. We are seeking someone who is passionate about service and will always put the Customer first. Someone who understands the logistics of getting products out to the market and the problems that can be incurred. Working in this role, you will be: Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service. Being responsible for the order management, including placing orders and providing accurate pricing and quotes. Working closely with the external Sales team, international factories and...

Job Advertisement: Temporary Receptionist at WTW Birmingham Contract type: Temporary/Adhoc work Working days: Monday to Friday Working hours: 8am to 5pm Payrate: 13.33 an hour Location: B4 Are you ready to make a great first impression? Our client, a dynamic organisation is seeking an enthusiastic Temporary Receptionist in Birmingham, for a short-term assignment in October and Novemeber (Potential for more dates). This is an exciting opportunity to be the welcoming face of a renowned company while gaining valuable experience in a vibrant environment. Role Overview: As the Temporary Receptionist, you will play a crucial role in ensuring the smooth operation of the front desk. Your friendly demeanour and professional attitude will set the tone for visitors and staff alike. If you are passionate about delivering excellent customer service and thrive in a busy setting, this role is perfect for you! Key Responsibilities: Greet and welcome visitors with a warm and friendly...

Role: Corporate Receptionist Hourly Rate: 14.94p/h Location: Birmingham Hours: Monday - Friday 8am - 5pm, ad hoc shifts Are you an experienced receptionist within a Corporate environment? Wanting to work within a team where you can take ownership of your day to day activities? Looking for a role that could provide an immediate start? Search are currently working with a fantastic client based in the Birmingham area who are looking for an individual to join their team as Corporate Receptionist on a temporary ad hoc basis. The ideal candidate will previous experience of working within a corporate environment and experienced at working alongside and supporting up to Director level. Key responsibilities: - Meeting and greeting visitors - Answering phones - General administrative duties such as managing the post and printing documents - Managing the mailbox - Ensuring all spaces are kept clean and tidy Requirements: - Proven experience in an Corporate Reception or similar...

National Account Manager - Automotive Aftermarket You've mastered national account management. What's your next move? We're looking for an experienced National Account Manager who wants their next move to be about more than managing a bigger portfolio. We're effectively hiring our future Sales Director , but we're starting that journey in a National Account Manager role. You'll initially own strategically important national accounts and automotive buying-group relationships, driving revenue, margin, product penetration and market share. Alongside this, you'll gain increasing exposure to the wider sales operation, coaching salespeople, influencing field performance, contributing to sales strategy and helping shape the future of the sales team. The ambition is for the successful individual to develop towards a Sales Director position over the next 3-5 years , subject to performance, capability and the continued growth of the business. Location Hybrid / Field...

Part-Time Serviced Apartment Receptionist We're looking for a proactive and customer-focused Serviced Apartment Receptionist to join a busy accommodation team. This is a front-facing role, providing excellent customer service to guests, residents and visitors while supporting the day-to-day operation of serviced apartments. Key Responsibilities Welcome guests, visitors and residents, providing a professional and friendly reception service. Act as the first point of contact for enquiries via telephone, email and face-to-face interactions. Assist with arrivals, departures, key management and access cards. Handle customer queries and complaints, escalating where necessary. Maintain accurate accommodation records and administrative documentation. Report maintenance issues and provide updates to customers. Manage incoming mail and parcel collections. Conduct viewings for prospective customers. Support the preparation of information packs, correspondence and reports. Ensure...

Office Administrator / Customer Service Advisor Join a friendly small-office team in a varied part-time role supporting customers, engineers and day-to-day administration. This opportunity suits an organised, reliable communicator who can work independently, manage changing priorities and stay calm when busy. If you’ve also worked in the following roles, we’d also like to hear from you: Administration Assistant, Business Support Administrator, Admin Assistant, Team Administrator, Customer Service Administrator, Customer Service Assistant, Customer Support Advisor, Reception Administrator, Office Coordinator   SALARY: £13 per Hour       LOCATION: Sutton Coldfield, West Midlands JOB TYPE: Part-Time, Permanent WORKING HOURS: Monday, Tuesday and Friday, 9.00am – 5.30pm. Additional hours will occasionally be required for holiday cover   JOB OVERVIEW Enjoy a varied working week where organisation,...

Join Our Team as a Customer Service Advisor! Are you ready to embark on an exciting journey in the world of finance and insurance? We're seeking an enthusiastic and dedicated Customer Service Advisor to join our vibrant team in Warwick! If you have a passion for helping customers and want to make a real difference, we want to hear from you! Why Choose Us? At our esteemed financial institution, we pride ourselves on delivering exceptional service to our valued clients. Our commitment to excellence is matched only by our dedication to creating a supportive and dynamic work environment. Join us, and you'll be part of a team that is not just about numbers, but about people! Key Details: Position: Customer Service Advisor Contract Type: Permanent Location: Warwick In Office: Mon-Thurs Friday (Hybrid) What You'll Do: As a Customer Service Advisor, your role will be pivotal in ensuring our clients receive outstanding service. Your...

We are currently recruiting for a permanent EPR Account Manager to join our US team based in Stratford-upon-Avon. This is a hybrid role, with two days per week in the office and the remainder working from home. This is an exciting opportunity to work with international clients and support our growing US operations. The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills. While other aspects need a data-focused, problem-solving, logical approach. As the Account Manager, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts. The Account Manager should be a highly motivated, pro-active individual who is...

Salary: Competitive plus bonus, company car/cash allowance and pension Hours: Full time, Monday to Friday - 40 hours per week Duration: 10 months FTC Location: National Coverage When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Stream - Employee financial well being support: early access to your earned pay, savings, budgeting, financial coaching & rewards Discounts on everything from groceries to well known retailers Access to a range of resources to support your...

Key Account Manager - Engineering We are seeking an experienced and commercially astute Key Account Manager to join a well-established and highly regarded UK-based manufacturing business. Recognised for delivering precision-engineered solutions to a diverse international customer base across demanding, highly regulated industries, the company is experiencing continued growth. Reporting to the Sales Manager, the Key Account Manager will take ownership of a portfolio of strategically important customers, with a primary focus on strengthening existing relationships, identifying new opportunities and maximising long-term revenue growth. Key Account Manager - Key Responsibilities Own and develop a portfolio of key customer accounts, building long-term, commercially strong relationships Identify and develop opportunities for growth within existing accounts, including new projects, programmes and applications Act as the primary commercial point of contact, ensuring...

WHAT'S IN IT FOR YOU? Supportive team environment Hybrid working pattern with flexible in-office days 25 days' holiday plus bank holidays Life Assurance x 3 Employer pension scheme (8%) Paid day for volunteering each year Staff discounts on products Discretionary bonus scheme up to 2,400 annually MUST HAVE'S Experience in a customer service role Excellent communication skills (verbal and written) Proactive approach to customer servicing Strong organisational skills with attention to detail Ability to work under pressure and meet SLAs Good computer literacy and quick to learn new processes NICE TO HAVE'S Experience with e-commerce platforms (Shopify, NetSuite, Amazon) Experience resolving customer complaints and escalations Knowledge of courier processes and logistics Experience working in retail or product-focused environments SO, WHAT WILL YOU BE DOING? Handling high volumes of customer enquiries via all communication...

B2B Account Manager (Manufacturing) Location: Worcester Salary: 40,000 - 45,000 An established and highly successful international organisation is seeking a commercially driven B2B Account Manager (Manufacturing) to join its growing sales team. This is an excellent opportunity for an ambitious account management professional who enjoys building long-term client relationships, developing strategic partnerships and identifying opportunities for sustainable growth. Working closely with senior leadership, you will take ownership of a portfolio of established business accounts while also supporting wider commercial growth initiatives. Key Responsibilities Develop and maintain strong relationships with a portfolio of strategic customer accounts Identify opportunities to increase revenue and profitability across existing customer relationships Prepare commercial proposals, quotations and customer solutions tailored to individual requirements Lead...

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes. Adhere to...

Business Manager - Full Time 40 Hours Flannels - Fosse Park Leicester Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing.  Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the...

Evolve is exclusively partnering with a dynamic, market-leading organisation within the healthcare e-commerce sector, renowned for delivering tailored e-commerce and distribution solutions to leading Healthcare and Pharmaceutical brands. Working closely with manufacturers, healthcare professionals and patients, our client combines innovative online platforms, efficient distribution and exceptional customer support to deliver high-quality solutions across the healthcare landscape. They are looking for a Graduate Account Manager / Account Manager to join the team in Leicester. Whether you re a recent graduate looking to launch your career in account management, or you already have some experience managing customers and are ready to take the next step, this is an excellent opportunity to join a growing and forward-thinking business. As an Account Manager, you ll build and develop strong client relationships, support the delivery of key projects and identify opportunities to...