Experience the power of a Game-Changing Career! Are you ready for an exciting opportunity to be the voice of a renowned streaming service? We're looking for dynamic individuals to engage with our customers, offering them exceptional experiences over the phone and through social media. Your role will be to provide friendly, informative, and efficient responses, handle diverse inquiries, troubleshoot and resolve issues, and actively champion our brand and products. Be a part of our team and help us make every customer interaction memorable! Why Join Us? Pay: Earn an hourly rate of £12.25 paid every 2 weeks (20% uplift on hourly rate for hours worked between 10pm - 12am) Prime Location: Belfast City Centre - 49 East Bridge Street, Belfast BT1 3NR. Permanent Role: Enjoy the stability of a full-time position, contracted to 40 hours paid production. Hours of Work: rotational shift pattern between the hours of 8am-12am Monday to Sunday. Comprehensive Training :...

LOCATION: Belfast SHIFT PATTERN: Monday to Friday, 40 hours per week SALARY: Competitive Purpose: To ensure the smooth running of the business on a day to day basis by overseeing all contracts, customer needs, and management & development of the team. Being the main point of contact for operational matters and being part of the operational management structure within the company. To be innovative and drive forward quality in standards, maintaining excellence and compliance to policy & regulatory requirements at all times. Key Responsibilities Service Provision • Ensure the delivery of services to meet the needs and exceed the expectations of the customers within remit. • Monitor and maintain all contracts to company standards and within specification. • Build a strong relationship with customers and ensure that teams follow suit, in accordance with their roles. • React in a timely manner to any issues that arise, support their resolution within the scope...