Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: We are seeking an experienced Applications Support Analyst to provide general application support across a suite of desktop‑installed and cloud‑based applications that are critical to our customers’ business operations. The role involves delivering 2nd and 3rd line support across multiple customer environments and working closely with third‑party application vendors, acting as an escalation point and providing 4th‑line troubleshooting where required. This is a varied, customer‑facing role suited to someone...

Closing date: 19-05-2026 Customer Team Member Location: 26-28 High Street , Fochabers, IV32 7DX Pay: £13.04 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview. Duties will include working on our Post Office Counters Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual...

Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer...

12.71 per hour, remote working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries. Start Date: 1st of June You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 12.71 per hour, overtime: 19.05 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call,...

Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 1st of June You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 12.71 per hour, overtime: 19.06 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full...

Business Manager, Charlotte Tilbury - H Beauty, Edinburgh 40 hours per week, Full time position, Permanent Contract About Your Role A Charlotte Tilbury Business Manager is like no other. They are the life and soul of their counter – and come with bags of commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change – they pride themselves on it. Not only do they dare to dream it – they dare to live it. They pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and through a passion for exceptional products. They are an ultimate role-model that both customers and colleagues alike admire. About Us As the fastest growing beauty brand – we are on a mission to disrupt and revolutionise the beauty industry. The way we do this is by our spellbinding products, our show stopping artistry and by building world-class emotional connections with...

Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 1st of June You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a...

Administrator / Receptionist Edinburgh Based Permanent role Full time hours Monday to Friday Salary up to 25,700 per annum + Benefits (depending on experience) Search Consultancy are delighted to be working with a well-established professional services firm to recruit this role on a permanent basis. This is a varied and rewarding role, ideally suited to someone who thrives in a busy office environment and takes pride in delivering a first-class front-of-house experience. Duties involved in this role will include: Front-of-house reception duties, including greeting visitors and managing all inbound calls and enquiries Handling all incoming and outgoing correspondence, including mail scanning, distribution, franking and client communications via post and email Diary management for meeting rooms and maintenance of visitor records Data entry and record-keeping using internal practice management systems, including client information and fee invoicing...

Receptionist Location : Edinburgh City Centre Salary : 26,000 - 28,000 (dependent on experience) Hours : Monday to Friday, 9:00am - 5:00pm (fully office based) Contract : Permanent Full-time We are delighted to be partnering with our client to recruit a professional and highly organised Receptionist to join their team in a front facing, client-focused position. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering exceptional customer service while supporting wider administrative operations. The Opportunity Acting as the first point of contact, you will play a key role in ensuring a seamless and professional experience for all clients and visitors. This varied position combines front of house responsibilities with essential administrative support across the business. Key Responsibilities Provide a warm & professional welcome to all clients and visitors Manage incoming calls, messages, and a central email...

Customer Service Executive - Investments Our client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking to add a Customer Service Executive to their Digital Channels Customer Service Team. Our client offer award-winning personalised wealth management services that meet the varied needs of over 100,000 account holders, including individuals, charities, and pension funds. Fixed term contract initially Start date - ASAP Salary - 30,000 with fantastic benefits such as performance related bonus yearly, Hybrid working, Excellent Pension scheme, Private health and so on. Working Hours - Monday to Friday - 35 Hours 9am - 5pm - 1 hour Lunch Location - Edinburgh City Centre Key Responsibilities: Handling incoming calls and mail from new and existing customers and resolving queries Communicating with both internal and external customers Inputting and maintaining client data with accuracy on systems Handle...

Put Customers First and Build Your Career in Customer Service Are you passionate about delivering exceptional customer experiences, not just fixing problems but understanding why they happen? Do you take ownership, think critically, and go the extra mile to make things right for the customer? We're recruiting for a leading online retail brand that truly puts the customer at the heart of everything they do. In this role, you won't just resolve queries, you will play a key part in improving the overall customer journey by identifying issues, investigating root causes, and helping shape better outcomes. Start Date: Monday 25th May Key Responsibilities Handle inbound and outbound customer queries across phone, email, live chat, and social media Guide customers confidently through their journey, providing clear, helpful advice Resolve issues efficiently while delivering a high-quality, empathetic customer experience Take ownership of problems and dig deeper to understand...

Job Title : Customer Service Assistant Location : Edinburgh City Centre (EH12) Contract : Temporary Start Date : 8th June 2026 Working Pattern : Full-time, Monday to Friday, Rotation Shifts of 8am - 4pm, 9am-5pm, 9.30am-5.30pm and 10am-6pm Pay Rate : 14.40 per hour Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). About the Opportunity: Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their team! Based in or contact centre, the nature of this role to provide an enhanced service to our customers on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of 'Help me own a Home'. As part of the team, you will be taking incoming calls from our valued customer base and providing...

Salary is £33,216 per year based on 35 hours per week. An exciting position has become available for a Customer Service Assistant based at Edinburgh Waverley.  Joining part of the existing team at Edinburgh you will assist with both catering supply and customer service procedures, ensuring a safe and effective workplace for all our teams and customers.  You will continually provide excellent customer service no matter what the circumstances are. You will be responsible for picking and taking catering orders from the Service Centre on the Station to the train, ensure all orders are fulfilled and delivered on time to the relevant train, ensure all temperature checks are adhered to and carry out cleaning as required. You will also be responsible for a variety of tasks including following all safety procedures, answering customer enquiries and assisting customers to the trains as well as ensuring our trains have the correct stock on board. It will be your responsibility...

Temporary Reception & Administration Opportunities - Stirling Location: Stirling Pay Rate: 13.50 per hour Temporary assignments Full-time & part-time available We are currently recruiting experienced temporary receptionists and administrators to support a range of clients across Stirling . These opportunities are ideal for flexible, adaptable professionals who enjoy variety and can confidently support busy office environments. Key responsibilities may include: Welcoming visitors and managing front-of-house reception Handling incoming calls, emails, and correspondence Diary management and meeting coordination Data entry, filing, and document preparation Providing general administrative support to wider teams What we're looking for: Previous experience in reception and/or administrative roles A professional, friendly, and confident manner Strong organisational skills and attention to detail Good IT skills, including Microsoft Word, Excel, and...

Customer Care Advisor 25,000- 28,000 (DOE) Stirling Monday - Thurs 9am- 5.30pm, Fri 9am-3.30pm Hybrid Working (Every Mon and Friday working from home) Due to continued growth, a well established construction firm is seeking a Customer Care Advisor to join its customer service team. This is an excellent opportunity to work for a people focused organisation where quality, accountability, and pride in delivery are central to everything they do. The Role As the first point of contact for their customer base, you'll manage customer care queries from initial report through to successful resolution. You'll coordinate remedial works with site teams, contractors, and suppliers, ensuring issues are addressed efficiently while keeping customers informed and reassured throughout the process. You'll have ownership of your developments and customer cases, with the autonomy to organise your workload, prioritise tasks, and deliver a high-quality service. Escalation support is available where...

Temporary Customer Service / Client Care Specialist Location: Airdrie (relocating to Falkirk - date TBC) Pay Rate: 13.70 - 16.00 per hour (equivalent to 25,000 - 30,000 per annum) Job Type: Temporary (3 months initially, with potential to become permanent) Start Date: Immediate Working Hours: Monday to Friday, 9:00am - 5:00pm About the Role We are currently recruiting for a proactive and customer-focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences. Please note: the role is currently based in Airdrie; however, the business will be relocating to Falkirk in the coming months. Applicants must be able to accommodate this future change in location. Key Responsibilities Regularly contact existing clients to promote new and seasonal products, encouraging increased spend and...

I am currently recruiting for a Customer Service Administrator to join my clients new project, based in Eurocentral on an ongoing contract. You will be based on-site for the first 1-2 weeks of training, with the option of flexible working once you are fully trained. Whilst you will have the flexibility to work from home, it's important to note that you may be required to attend on-site training or team days, where management feel necessary. For this role, you must have a driving license and access to your own vehicle, as Eurocentral is not easily accessible by public transport if you don't live locally. You will work Monday - Friday 9am - 5pm or 10am - 6pm with flexibility required as this is a new project, so these may change slightly. Once fully trained, you will work 1 weekend every 2 weeks, with flexibility on rest day. The salary will be 12.82 per hour on a 37.5 working week. Key Responsibilities: Make outbound calls to drivers and managers regarding parcel volume...

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Glasgow! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system...

Customer Service Advisor Part-Time 12-Month Fixed-Term Contract Location: Glasgow Hourly Rate: 12.71 - 18.90 Key Details: Hours: 37 per week Shifts: 8.00-11.30 - 16.00 - 20.00 Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs) Perks: Vouchers awarded for star performance Free tea and coffee available onsite About the Role We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service. What You'll Be Doing Handling inbound and outbound calls, emails, and customer enquiries Completing transactions and maintaining accurate digital and manual records Managing daily workloads to meet deadlines Escalating...

Legal Receptionist - Permanent opportunity Location: George Square, City Centre Working Pattern: In office 5 days per week Hours: Monday to Friday 9am to 5:30pm (1 hour 15 minutes for lunch) About the Role: We are currently seeking a friendly and professional Receptionist to join our Legal client on a Permanent contract based in City Centre, Glasgow. This is a fully office based position and an excellent opportunity for someone with strong administration and reception skills, who enjoys being the first point of contact in a professional office environment. The salary for this role is flexible depending on experience but ranging between 26,000 - 30,000. I'm ideally looking to speak with candidates who have front-of-house or administration experience within a professional environment, such as a legal firm, financial services setting, or corporate office. You do not need to come from a legal background, however professional/corporate experience is required. Key...