Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: We are seeking an experienced Applications Support Analyst to provide general application support across a suite of desktop‑installed and cloud‑based applications that are critical to our customers’ business operations. The role involves delivering 2nd and 3rd line support across multiple customer environments and working closely with third‑party application vendors, acting as an escalation point and providing 4th‑line troubleshooting where required. This is a varied, customer‑facing role suited to someone...

Customer Service Team Leader An exciting opportunity for a customer-focused team leader with experience in customer service, operations management, KPI reporting and staff development. You will support the delivery of energy advice services across North East Scotland. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Support Team Leader, Service Delivery Team Leader, Advice Centre Supervisor, Contact Centre Team Leader, Customer Operations Team Leader, Call Centre Team Leader, Advice Centre Team Leader   SALARY: £30,750 per annum + Generous Benefits (see below) LOCATION: Hybrid Working from Home and the Office - Applicants should reside in the North-East and be prepared to work from Aberdeen or Dundee when requested for office-based workdays or in-person meetings JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, working 5 days out of 7, with core hours from Monday to...

The Role: Temporary Receptionist / Administrator Location: Aberdeen Hours: 8:00 AM - 5:00 PM, Monday-Friday Contract: Full-time, Temporary Pay Rate: 13.00 per hour Are you a confident communicator with a friendly, professional manner and a knack for staying organised? Our client, a reputable and welcoming business based in Aberdeen, is seeking a Temporary Receptionist/Administrator to be the face of their office and provide essential administrative support during a busy period. The Role: This is a varied and people-focused role, ideal for someone who enjoys being the first point of contact and thrives in a fast-paced environment. You'll be responsible for ensuring the front desk runs smoothly while also supporting the wider team with day-to-day administrative tasks. Key Responsibilities: Greet visitors and clients in a professional and courteous manner. Answer and direct incoming calls and manage the reception inbox. Handle incoming and outgoing mail...

Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We support the global energy transition across oil & gas, renewables, industrial and marine sectors, delivering innovative, high-value solutions worldwide. We are now looking to appoint a high-calibre Sales & Key Account Development professional to drive revenue growth through strategic account management, new business development, and the conversion of high-value opportunities. This is a key commercial role focused on hunting, developing and expanding major customer relationships , while positioning Hydrasun s full product and service offering to maximise long-term value. Essential Experience, Qualifications and Competencies Clear, demonstrable experience in Sales, Key Account Development, Account Management or Business Development Strong track record of achieving and exceeding sales and revenue targets Highly effective business development (...

Customer Service Advisor - Temporary Opportunity (4 Weeks + Potential Extension) Are you fully flexible Monday to Sunday and happy working a variety of shifts? If so, this could be a fantastic opportunity to join a forward-thinking organisation in a supportive and professional environment. We're looking for friendly and motivated individuals to join our team as Customer Service Advisors. Based in a modern, welcoming office with free on-site parking , you'll play a key role in delivering excellent support to customers and service users. There is also potential for the role to extend beyond the initial 4-week assignment for the right candidates. What you'll be doing: Handling inbound customer service enquiries with professionalism and care Completing administrative tasks such as data entry, email correspondence, and electronic filing Updating internal systems accurately and efficiently What we're looking for: Previous customer service experience (retail,...

JOB TITLE: Customer Service Advisor PAY: 14.40p/hr LOCATION: Dundee HOURS : Full Time, 35 hours per week WORKING PATTERN : Our work style is hybrid, which involves spending at 2 days per week, or 40% of our time, in our office. We'll just need your commitment to 35 hours across Mon-Fri (9.00am-5pm). The first 2 weeks will be 100% office based for training. START DATE : 3rd August CONTRACT: 6 months About this opportunity Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our investment customers? Our Investment Customer Services function plays a vital role in supporting customers with their queries, concerns, and formal complaints. Ensuring complaints are handled accurately and efficiently is key to delivering fair customer outcomes. We're currently looking for people who care about customers to join our Complaints Support team at Lloyds Banking Group. As a Customer...

Closing date: 30-06-2026 Customer Team Member Location: West Inches Road Milton Of Leys, Inverness, IV2 5HZ Pay: £13.04 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview. Full, paid training provided You can apply for this role using your mobile device (no CV needed!) We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our...

Closing date: 29-06-2026 Customer Team Member Location: Shopping Centre Keppock Road, Culloden, IV2 7LL Pay: £13.04 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (5.45am opening), afternoons, late evenings (10pm closing) including at least 1 weekend shift, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a...

Apprentice Customer Service Coordinator - Daviot, Inverness, IV2 5XL About Breedon Group: Breedon Group plc is a leading vertically integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact. Have you always had that knack for being organised? Do you like working with other people? Does a role that has lots of variety interest you? If so, perhaps working as a Customer Service Coordinator is your career call. Earn as you learn, combining college study for a SCQF Level 5 in Customer Service with industry experience at the largest independent construction materials group in the UK. Breedon is a home for inquisitive learners. Quarries, cement, and construction are no longer...

Join Our Team as a Contact Centre (Nights) Are you ready to step into a vital role that ensures safety and security? Our client is looking for dedicated Security Operations Centre (SOC) Operators to support their Physical Security Operations Centre in Sighthill North, Edinburgh.This role requires individuals who can communicate clearly, confidently, and professionally at all times, particularly in high-pressure situations. If you thrive in a fast-paced environment and are confident engaging with a wide range of stakeholders over the phone, we want to hear from you. Contract Details Location: 100 percent office based in Sighthill North, Edinburgh Pay Rate: 15.81 per hour, with additional payment for unsociable hours Contract Length: Until end of December 2026 Shift Type: Rotating days and nights, 12 hour shifts Shift Pattern Full flexibility required, including weekends and bank holidays Blocks of day shifts followed by night shifts, with 4 to 5 rest days between...

JOB TITLE: IT Service Desk Support Analyst START DATE: 1st September PAY: 15.81 per hour LOCATION: Edinburgh Sighthill North HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office. You'll work 35 hours per week across Monday to Friday, with shift rotations between 7:00am and 7:00pm. The current rotation includes 4 weeks of early shifts (finishing between 2:30pm and 5:30pm) and 1 week of late shifts (finishing between 6:00pm and 7:00pm). You'll also work 1 Saturday in every 5 weeks. Shifts are provided at least 4 weeks in advance, helping you plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you'll be the first point of contact for...

Job Title: Front of House/Business Administrator Location: City Centre - Edinburgh Remuneration: 27,000 - 29,000 per annum DOE Contract Details: Permanent, Full Time based in office Working Hours: Rotational basis: 7:45 AM - 4:15 PM and 9:00 AM - 5:30 PM Responsibilities: Join our clients dynamic team as an FOH Business Administrator and play a key role in ensuring their Edinburgh office runs like clockwork! Your responsibilities will include: Reception Excellence: Answer incoming calls and emails professionally, greeting clients warmly and directing them efficiently to meeting rooms Meeting Management: Schedule and coordinate internal/external meetings using Office Tracker software. Prepare meeting spaces to high standards, ensuring refreshments are ready! Event Coordination: Assist in organising staff and client events, from setup to execution. Manage catering and ensure everything runs smoothly Support Staff: Provide tech support for remote staff,...

Temporary Receptionist - Holiday Cover Edinburgh City Centre 8:45am - 3:00pm 13.00 per hour Dates: Wednesday 24th June - Friday 10th July Monday 27th July - Tuesday 11th August Are you a friendly face with a passion for customer service? We're on the lookout for a professional Temporary Receptionist to join our client's dynamic team in the heart of Edinburgh! This is your chance to shine in a bustling office environment while providing essential holiday cover. Key Responsibilities: Welcome visitors with a warm smile and professional demeanour Answer and manage inbound calls Book and coordinate meeting rooms to keep things running smoothly Keep the reception area tidy and inviting Offer general administrative support as needed About You: Previous reception or front of house experience Strong communication and interpersonal skills Comfortable navigating phone systems and handling inquiries Highly organised, reliable and able to work independently This...

Summary Job Title : Customer Service Assistant Location : Edinburgh Ettrick House Contract : Temporary - Ends 31st December 2026 Start Date : 13th July 2026 Working Pattern : Monday - Friday 8am-6pm shift rotation, 1 Saturday every 4 weeks 9am - 4pm with day off during the week in lieu Pay Rate : 14.40 per hour Hybrid Working : Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). About the Opportunity: Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their Homes Operations Mortgages New Business Team Based in or contact centre, the nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products over the phone. The core purpose of the role is to support...

Temporary Customer Service Administrator - 7 DAY ROTA BASIS Location: East Edinburgh Start: ASAP Duration: Up to 3 months Rate: 13.50 per hour Hours: Rota basis of 5 days out of 7, including weekends (35 to 40 hours per week) About the Role: Our client, a well established and fast paced organisation, is currently looking to recruit a Temporary Customer Service Administrator. This is an excellent opportunity for someone who enjoys a varied role combining customer interaction with administrative responsibilities. You will play a key part in ensuring a smooth and professional experience for customers, while also supporting the wider team with important post-sale and operational admin tasks. Your responsibilities will include: Conducting handover appointments with customers Processing and invoicing completed sales accurately Carrying out occasional post office runs to support business needs Supporting with a range of post sale administrative tasks and...