We’re seeking a hands-on, innovative Operations AWS Senior UX Specialist to play a pivotal part in Capita’s Citizen Contact Transformation Programme. You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation. This role directly influences customer experience, agent effectiveness and operational performance across public sector and regulated environments. You’ll work closely with programme leadership, operations, technology and product teams to design and optimise end-to-end contact experiences across voice, chat, digital and AI-assisted channels. The Operations AWS Senior UX Specialist is responsible for designing, configuring and optimising Amazon Connect solutions that underpin Capita’s Citizen Contact platform and wider contact centre services. You’ll bridge technical solution design, UX and service design,...

Salary from £43,507 + Up to 10% Bonus Permanent, 40 Hours Per Week Hybrid Working Based at our offices in Thorpe Park, Leeds Bring imagination, impact and purpose to the heart of NGN At Northern Gas Networks (NGN), we're looking for a talented Creative Designer to turn business strategy, brand vision and customer needs into clear, engaging and impactful visual experiences. You will help shape how our brand is brought to life across both digital and physical channels. In this role, you will play a vital part in communicating operational, safety?critical and regulatory information in a way that s accurate, accessible and fully aligned with our brand standards. Your work will support employee engagement, build public trust, and help us meet the regulatory expectations that keep our customers and communities safe. In this role you will Lead the development of strategic and conceptual design , interpreting briefs and business objectives to create strong,...

Senior UX Researcher Contract: Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice is central to how digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research questions and select the most effective research approach Work closely with product, design, CX, data, and stakeholders to inform decision-making Conduct interviews, usability testing, concept testing, and journey research Synthesise insights and translate findings into...

Job title: Senior Service Designer - AI Innovation Lab Location: Bristol Harbourside (2 days per week onsite including Wednesdays) Contract: 6 Months Initial (Potential Extension) Rate: Circa 600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions. The team is reimagining the end-to-end banking experience using AI, focusing on: Improving customer onboarding journeys Enhancing how customers interact with banking products Reducing customer drop-off points Increasing conversion and engagement Designing intelligent AI-driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. Key Skills & Experience Proven experience in Service Design Experience with Figma is essential Experience working AI-driven...

Lead CX & UX Designer Home Based We are looking for a Lead CX & UX Designer to own the end to end customer experience and product design across pensions journeys, leading research, service design and UI/UX to deliver accessible, GDS aligned outcomes at scale. You will lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences. The Lead CX & UX Designer plays a key role in redefining how digital products are managed, ensuring seamless engagement across the end-to-end customer journey. You will act as a passionate advocate for exceptional customer experiences, combining creative insight and strategic thinking. You will work closely with the Product Owners and Communication Consultants to understand strategic goals and customer challenges, executing market research and defining customer testing strategies throughout the feasibility and...

Senior Service Designer Fixed Term Contract until 1st Oct 2026 Home-based At Capita, we are building a modern, joined up learning ecosystem for our client - spanning digital and face to face delivery, data, and evaluation - so people can learn faster and prove what works. Job title: Senior Service Experience Designer Job Description: We’re hiring senior service designers to map the end‑to‑end ecosystem, design accessible, GDS‑aligned service, and co‑create with partners across education and technology. What we are looking for: Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes. Work includes a broad range of complex technical or professional activities, in a variety of...

Infrastructure Designer Location: Thorpe Park , Leeds, Hybrid working Join us as an Infrastructure Designer to help shape and deliver the future of our cloud and on premise platforms at Lowell. This role plays a key part in designing secure, scalable Azure and hybrid solutions that keep our business running smoothly. It supports the development of our cloud and infrastructure strategy, ensures high quality designs for partners like Fujitsu, and contributes to strong governance, performance, and optimisation across our platforms. Working closely with engineers, vendors, architects and teams across the business, the role influences how we design, build and deliver the services our colleagues and customers rely on. It's a great opportunity for someone who enjoys solving complex challenges, collaborating with expert teams, and making a real impact in a modern, hybrid cloud environment. What we are looking for: Professional certifications in Technical Engineering,...

CDM / Principal Designer Specialist Permanent position 4 days in office, 1 day wfh Are you passionate about health and safety in design? Do you want to lead, inspire, and shape safer projects across a dynamic organisation? We're looking for an experienced CDM / Principal Designer Specialist to join a growing CDM Team and champion the importance of design safety on our projects. What You'll Do: Lead the delivery of CDM Principal Designer and Client Advisor services, ensuring projects meet the highest standards of health and safety. Work closely with project leaders to integrate design safety across every stage of our projects. Represent our practice externally, helping to develop business opportunities in design for health and safety. Deliver internal training, update documentation, and support the team with your technical expertise. Conduct research for the Government and other clients, contributing to the advancement of design safety best...

WIFI Network Designer Location: Ipswich - hybrid working - 3 days onsite per week is required Contract Daily Rate: Up to 550 (inside IR35 via umbrella) Contract Length: 3 months About Us: Join an innovative team dedicated to designing and building the UK's largest Public Wifi network, while also maintaining a highly resilient IoT network. We are seeking an experienced WIFI Network Designer to ensure our existing core network functions optimally, create tailored solutions for our customers, and help us maintain peak performance. This role offers a unique opportunity to contribute to a project that delivers world-class resilience and customer experience. Key Responsibilities: Develop, build, and maintain advanced network solutions. Migrate network designs from legacy hardware to cutting-edge technologies. Provide support and conduct testing for customer networks in various environments. Deploy upgrades and fixes to ensure network security and reliability. Collaborate closely...

Job Title: Product Designer - Design System Location: City of London, 2-3 days per week Contract Type: Temporary (12 Months) Salary: DOE Working Pattern: Full Time Are you ready to make a significant impact in the world of financial technology? Our client, a leading financial institution, is seeking a talented Product Designer - Design System to join their dynamic team in the heart of London. If you have a passion for design and a knack for creating user-friendly experiences, this could be the perfect opportunity for you! About the Role: As a Product Designer, you will play a crucial role in enhancing both consumer (B2C) and developer (B2B) experiences. You'll be embedded in a design-led, cross-functional team, focusing on crafting consistent, scalable, and user-centric solutions across the payment ecosystem. Your expertise in design systems will help shape and evolve the standards that ensure outstanding experiences for customers and developers alike. What...

Job Opportunity: Visual Designer / Product Designer (UX/UI) Location: London (2 days onsite - Tuesday & Thursday) Contract Type: Temporary (6 months) Daily Rate: Circa 600/Day Are you a passionate Visual Designer or Product Designer with a flair for creating outstanding user experiences? Our client, a leading organisation in the financial services sector, is seeking a talented individual to join their dynamic Devices Lab team. This is your chance to make a significant impact by redesigning their mobile banking app, enhancing everyday banking experiences for customers. The Role As a Visual Designer / Product Designer, you'll collaborate with a talented team of designers, researchers, content specialists, and data analysts. Your focus will be on delivering high-quality, user-centred mobile experiences with some involvement in web/browser journeys. What We're Looking For: To thrive in this role, you should possess the following: Proven Experience: A solid...