Lead Service Designer / SC Cleared / DV Cleared / Inside IR35 / 580 / 6 Months / Contract / Milton Keynes A Service Designer is required to lead the coordination of Service Design activity across the Technology and Operations portfolio within a Public Sector organisation as well provide leadership and management of the Service Design function, guiding teams and stakeholders to deliver secure, scalable, and supportable services that meet user and business needs. Essential: Degree or equivalent experience in Computer Science or Information Technology. Holds professional level certifications such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO/IEC 20000 Practitioner (Service Management Standard), Service Integration and Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. Translate business, user, and operational requirements into coherent, efficient, and cost-effective service designs. Creating end to end Service Design Packages...

The User Experience (UX) Lead Analyst you will partner with our Lead UX designer on a strategic enterprise application design, this role will help shape the UX design for our Process Owners in our COO group . You will collaborate closely with Product and Technology teams to research, analyse, and design innovative digital products, ensuring a best-in-class, intuitive, and accessible user experience for our clients.    This role is hands on and non-management, encompassing the entire design lifecycle, from initial discovery and research to the delivery of interactive prototypes and high-fidelity designs.   Our COO UX Design Team is dedicated to creating solutions that are streamlined, consistent, aesthetically pleasing, and highly usable, anticipating and meeting our Enterprise clients' needs effectively.   Key Responsibilities: UX Strategy & Research: Lead requirements gathering sessions with users, clients, product sponsors, and technology partners. Conduct...

Lead CX & UX Designer Home Based We are looking for a Lead CX & UX Designer to own the end to end customer experience and product design across pensions journeys, leading research, service design and UI/UX to deliver accessible, GDS aligned outcomes at scale. You will lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences. The Lead CX & UX Designer plays a key role in redefining how digital products are managed, ensuring seamless engagement across the end-to-end customer journey. You will act as a passionate advocate for exceptional customer experiences, combining creative insight and strategic thinking. You will work closely with the Product Owners and Communication Consultants to understand strategic goals and customer challenges, executing market research and defining customer testing strategies throughout the feasibility and...

Senior Service Designer Fixed Term Contract until 1st Oct 2026 Home-based At Capita, we are building a modern, joined up learning ecosystem for our client - spanning digital and face to face delivery, data, and evaluation - so people can learn faster and prove what works. Job title: Senior Service Experience Designer Job Description: We’re hiring senior service designers to map the end‑to‑end ecosystem, design accessible, GDS‑aligned service, and co‑create with partners across education and technology. What we are looking for: Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes. Work includes a broad range of complex technical or professional activities, in a variety of...

Mid-weight Service Designer Fixed Term Contract until 1st Oct 2026 Home-based At Capita, we are building a modern, joined up learning ecosystem for our client - spanning digital and face to face delivery, data, and evaluation - so people can learn faster and prove what works. Job title: Service Experience Designer - mid-weight Job Description: We’re hiring a mid-weight service designer to support with mapping the end‑to‑end ecosystem, design accessible, GDS‑aligned service, and co‑create with partners across education and technology. What we are looking for: Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems Contributes to the selection of the service design approaches for projects and initiatives. Supports the adoption of agreed approaches. Desirable: Familiarity of GDS principles, design thinking, accessibility and social sciences Experience working as part of...

Directorate: Strategy & Innovation Contract Type: Permanent Hours: 36 Salary: 48,003 - 53,172 Location: Colindale Closing Date: Midnight 26th Feb 2026 About Barnet Council Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centers, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative - which drive everything we do. About the role This is an exciting time to join Barnet as we grow our Digital, Data and Technology (DDaT) capabilities and accelerate our digital transformation journey. We're investing in smarter services, better use of...