Lead CX & UX Designer Home Based We are looking for a Lead CX & UX Designer to own the end to end customer experience and product design across pensions journeys, leading research, service design and UI/UX to deliver accessible, GDS aligned outcomes at scale. You will lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences. The Lead CX & UX Designer plays a key role in redefining how digital products are managed, ensuring seamless engagement across the end-to-end customer journey. You will act as a passionate advocate for exceptional customer experiences, combining creative insight and strategic thinking. You will work closely with the Product Owners and Communication Consultants to understand strategic goals and customer challenges, executing market research and defining customer testing strategies throughout the feasibility and...

What you'll be doing We are looking for a  Senior UX Creative (Membership)  who is passionate about driving member adoption through high-impact visual storytelling and seamless customer journeys. You excel at creating the "hook"—crafting intuitive, high-quality interfaces and  campaign concepts  that turn unknown users into known, highly engaged advocates, and ultimately loyal paying members across multiple brands and markets in e.g. technology, lifestyle and finance. Reporting to the Head of UX, you will sit within the Technology & Engineering department but operate within a  squad model , taking daily strategic direction from the  Membership Group . Your role is to bridge the gap between product utility and marketing performance, ensuring our membership brands have a distinct and compelling "look and feel" that inspires action. You'll represent design expertise across the entire process—from researching member motivations and designing  gamification mechanics  to producing...

Senior Graphic Designer (Deputy Lead) - Permanent - Onsite Role Title: Senior Graphic Designer Salary: 55,000 - 60,000 per annum Location: London, EC1 (Central London HQ) (5 days a week onsite) Core Hours: 9:00am - 6:00pm, Monday - Friday Reporting to: Head of Graphic Design (Monica) Role Overview We are looking for a highly creative Senior Graphic Designer to drive the creation of static and dynamic visual content. This is a pivotal role requiring a blend of graphic, motion, and UX design expertise to deliver user-centric experiences across print and digital platforms. +1 Beyond your creative output, this role carries significant leadership responsibility. You will act as the Deputy to the Head of Graphic Design, providing essential people management and resource planning support. During periods of absence, you will step up to manage ongoing projects and provide day-to-day guidance to the wider team to ensure creative continuity. +1 Key...

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The Digital Design Engineer Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the...

We are looking for a Lead Customer Centric Service & UX Designer to be responsible for leading service design strategy and activity across the full project lifecycle, from early discovery through to live services and continuous improvement. Job title: Lead Customer‑Centric Service & UX Designer (AI‑enabled / Hybrid) Job Description: This position places a strong emphasis on whole‑service thinking, discovery leadership, and strategic influence, while remaining deliberately hands‑on across service design, UX, and research. The role is suited to a practitioner who can operate flexibly across problem framing, facilitation, analysis and synthesis, and experience design. What we are looking for: Proven experience as a Lead Service Designer, delivering complex services within public sector, regulated, or large‑scale environments. Strong grounding in GDS, service design, design thinking, and user‑centred design principles, applied pragmatically....

We are recruiting for a Contract Content Designer for a 3 month initial contract, starting ASAP. The role: Content Designer: AI Specialist  2 days a week in London, Victoria. Key Responsibilities: Define AI Content Standards Define metadata, taxonomies, and schemas that support AI retrieval, RAG pipelines, and vector search Design and document content standards for conversational, generative, and AI-driven UX patterns Partner with CMS teams to maintain scalable content models optimised for automation and machine understanding Design modular, atomic content that can be composed, repurposed, or personalised by AI systems Lead on Personalisation Support business initiatives exploring how personalisation can improve product conversion rates Explore AI integrations with experimentation tools (e.g. Kameleoon) to enable data-driven personalisation Enhance Content Creation Build and test AI-powered writing workflows using LLMs, copilots, and automation tools...

Role: UX - User Researcher - Mid Weight - 12M FTC Contract: 12 M FTC Shift pattern: Full Time Location: Nottingham Closing date: 15th April 2026 Recruitment Partner: Matthew Nelligan What you'll be doing We have an exciting opportunity available in the form of a 12 month fixed term contract to join our User Research team within Experimentation & Insights in Digital. Passionate about making digital products customer-centric? Fascinated with human behaviour? You could be our next customer advocate who can help our product teams make insight led decisions to create user-friendly products and services. We're looking for a curious User Researchers to join our growing digital team. You'll have the opportunity to work across healthcare and beauty as we work with our product teams to build a more customer-driven product lifecycle. As a user researcher, your role is to evaluate how customers are interacting with a product or service. You illustrate these...

UX Designer 6 Month Contract 450 - 475 per day Outside IR35 North West (once per week in the office) We are looking for an additional UX Designer, who will be supporting the design of customer self-service and agent-facing portals within an agile environment. The role involves creating wireframes, facilitating design workshops, and collaborating closely with Product Owners, Business Analysts, Solution Architects, and developers. You will actively participate in sprint ceremonies, contribute to iterative design improvements, and ensure all solutions are aligned with user needs and business objectives. Across multiple phases, you will lead user testing, incorporate feedback, document key decisions, and secure stakeholder sign-off at critical stages. The ideal candidate will have strong experience in user-centred design, usability testing, and stakeholder engagement, with the ability to manage complex deliverables and provide clear recommendations to resolve design...

Senior Retrofit Designer / Assessor Oxford Hybrid Working 9 Day Fortnight Up to 65k A growing sustainability consultancy is looking to hire a Senior Retrofit Designer / Assessor to join its Oxford-based team. This is an excellent opportunity for an experienced professional who can lead retrofit projects end-to-end, combining hands-on site work with technical design, modelling and client engagement. The Opportunity This is a highly varied, project-led role with a strong balance between site-based assessment and technical delivery. Around 30% of your time will be spent on-site, carrying out fabric surveys and air tightness testing across residential, education and commercial buildings throughout London and Oxfordshire (with travel fully covered). The remaining 70% will focus on leading retrofit design and analysis, where you'll: Develop and own retrofit strategies Deliver building performance modelling Lead client and design team workshops Oversee project...

Experienced Garden Designer Permanent F/T Reporting to: Head of Design Working hours: Typically 9-5.00 Salary range: £28,000-£40,000 PA Location: Penn, High Wycombe, Bucks Closing date: 30.6.2025 If you are a Garden Designer excited about working on amazing high end projects then read on What are we looking for? Are you a skilled Garden Designer interested in a new challenge with Buckinghamshire s most prestigious Landscape design and construction Company? This is an exciting opportunity to join our award-winning Design team, and be part of our Design, Landscaping and Maintenance company, based in Penn, near High Wycombe. We re now in our 25th year and have big ambitions to develop our business. Is this for YOU? Our small and flexible design team now needs another member, preferably an experienced designer used to managing their own projects in their entirety, able to take on client management responsibilities once embedded in the team, and helping...

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 1-2 days a week on site CV-Library and Resume Library connect millions of jobseekers with employers every month. We're looking for a UX & Conversion Lead to continually optimise the user experience across both platforms and drive measurable improvements in applications, registrations and engagement. This is a hands-on role focused on rapidly improving candidate journeys through UX and UI improvements. Working closely...

Join Our Dynamic Team as a Senior Designer! Are you a creative visionary with a passion for building and construction? Do you thrive in a collaborative environment where your design expertise can shine? If so, we have the perfect opportunity for you! Position: Senior Designer Location: Southampton Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes We are seeking an innovative Senior Designer to join our client. In this role, you will play a crucial part in shaping projects that not only meet client expectations but also elevate industry standards. Your creativity and technical skills will be instrumental in designing exceptional solutions that inspire and delight. What You'll Do: Collaborate with architects, engineers, and project managers to develop design concepts. Create detailed design plans, ensuring compliance with regulations and standards. Present design ideas and proposals to clients, incorporating feedback to refine your...

Principal Designer - CDM & Building Regulations Location: Multiple Yorkshire Locations Hybrid Working Available An established, multi-disciplinary construction consultancy is looking to appoint an experienced and driven Principal Designer to join their growing team. This is an excellent opportunity for a candidate with a strong grounding in both CDM and Building Regulations to work across a varied and high-profile project portfolio, delivering compliance and advisory services to a wide-ranging client base. The Role You will take a leading role in providing both CDM Principal Designer services and Building Regulations compliance support across a variety of sectors, including commercial, healthcare, education, defence and residential. Working closely with clients, design teams and contractors, you will ensure that health, safety and regulatory obligations are embedded throughout the project lifecycle. Key Responsibilities Produce and review Pre-Construction...

Content / Conversational Designer Duration: 6 Months (Possibility for extension) Location: London(2 days per week on site) Rate: A highly competitive Umbrella day rate is available for suitable candidates Role Profile In this role, you'll combine research and insights with people-focused language to refine and develop conversations with our customers. You'll collaborate closely with product teams, provide expertise in design, and ensure consistency in our customer interactions across various touchpoints. Key Responsibilities: Create engaging, readable, and accessible content for exceptional digital experiences. Develop empathy for our customers' needs, aspirations, and challenges. Act as the content expert in an agile environment. Strategically think about evolving conversations and identify opportunities for integration. Share expertise to shape the overall design approach. Maintain consistency in customer conversations across topics and touchpoints....

Senior Service Designer Fixed Term Contract until 1st Oct 2026 Home-based At Capita, we are building a modern, joined up learning ecosystem for our client - spanning digital and face to face delivery, data, and evaluation - so people can learn faster and prove what works. Job title: Senior Service Experience Designer Job Description: We’re hiring senior service designers to map the end‑to‑end ecosystem, design accessible, GDS‑aligned service, and co‑create with partners across education and technology. What we are looking for: Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes. Work includes a broad range of complex technical or professional activities, in a variety of...

We’re seeking a hands-on, innovative Operations AWS Senior UX Specialist to play a pivotal part in Capita’s Citizen Contact Transformation Programme. You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation. This role directly influences customer experience, agent effectiveness and operational performance across public sector and regulated environments. You’ll work closely with programme leadership, operations, technology and product teams to design and optimise end-to-end contact experiences across voice, chat, digital and AI-assisted channels. The Operations AWS Senior UX Specialist is responsible for designing, configuring and optimising Amazon Connect solutions that underpin Capita’s Citizen Contact platform and wider contact centre services. You’ll bridge technical solution design, UX and service design,...

Content Designer (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates About the Role As a Content Designer, you will play a pivotal role in enhancing our digital communications. You will merge research and insights with clear, people-focused language to refine conversations that empower our customers. Your work will significantly influence how our customers interact with our products and services. Key Responsibilities: Create engaging, readable, and accessible content that enhances our customers' digital experiences. Utilise your knowledge of conversational design to create engaging dialogue flows for AI-driven customer interactions. Stay updated with industry trends, particularly in banking and AI, to inform content strategies and enhance user engagement. Develop empathy for our customers...

Senior Urban Designer London office, 1 day wfh per week Salary: 45-55,000 commensurate with experience Are you a visionary urban designer with a passion for shaping communities and creating lasting legacies? An AJ100 architectural practice is seeking a Senior Urban Designer to join their collaborative, tight-knit team. The practice specialises in UK housing, mixed-use, and master plan projects, delivering excellence across all RIBA stages. This is a unique opportunity to work on projects that shape places where people want to live, work, and thrive. Projects range from suburban and urban master plans to town regeneration initiatives and entirely new communities. In this role, you'll collaborate with experienced leaders, contributing your unique vision, technical expertise, and leadership skills to make a tangible impact on the built environment. What we're looking for: Experience & expertise: Minimum 5 years in urban design, with project-leading...