Job title: Senior Service Designer - AI Innovation Lab Location: Bristol Harbourside (2 days per week onsite including Wednesdays) Contract: 6 Months Initial (Potential Extension) Rate: Circa 600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions. The team is reimagining the end-to-end banking experience using AI, focusing on: Improving customer onboarding journeys Enhancing how customers interact with banking products Reducing customer drop-off points Increasing conversion and engagement Designing intelligent AI-driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. Key Skills & Experience Proven experience in Service Design Experience with Figma is essential Experience working AI-driven...

Senior Bid Writer - (phone number removed) per year - London Job Summary The Senior Bid Writer is responsible for leading the development, editing and proofing of compliant, concise and compelling bid responses and tender submissions. The Senior Bid writer work with the tender team members to understand client's requirements and expectations and develop the value proposition, articulating the win themes and solution narrative. This role requires someone who is highly literate with excellent writing skills and project management abilities. You will be comfortable in technical environment, leading deliverables workshops and meetings, working with multi-faceted teams and challenging subject matter experts (SMEs) and question owners to help solution and develop responses that meet tender requirements. Key Responsibilities Collecting and maintaining project summaries and value add data collection from live projects and past submissions to support future written responses...

Conversation Designer London (Hybrid - 2 days onsite) 600 per day (via umbrella) 6-month contract We're supporting a leading UK financial services organisation undergoing an exciting period of digital evolution. As part of this journey, they're looking for an experienced Conversation Designer to shape intuitive, human-centred conversational experiences across digital channels. This role is ideal for someone who is passionate about crafting clear, natural, and customer-friendly dialogue - someone who understands how to turn complex processes into seamless, supportive interactions. The Role You'll be responsible for designing end-to-end conversational journeys across chatbot and messaging platforms, ensuring interactions feel simple, engaging, and aligned to brand tone of voice. Working closely with Product, UX, Content, and Engineering teams, you'll help create digital conversations that genuinely improve customer experience - reducing friction, increasing clarity, and...