We’re seeking a hands-on, innovative Operations AWS Senior UX Specialist to play a pivotal part in Capita’s Citizen Contact Transformation Programme. You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation. This role directly influences customer experience, agent effectiveness and operational performance across public sector and regulated environments. You’ll work closely with programme leadership, operations, technology and product teams to design and optimise end-to-end contact experiences across voice, chat, digital and AI-assisted channels. The Operations AWS Senior UX Specialist is responsible for designing, configuring and optimising Amazon Connect solutions that underpin Capita’s Citizen Contact platform and wider contact centre services. You’ll bridge technical solution design, UX and service design,...

Salary from £43,507 + Up to 10% Bonus Permanent, 40 Hours Per Week Hybrid Working Based at our offices in Thorpe Park, Leeds Bring imagination, impact and purpose to the heart of NGN At Northern Gas Networks (NGN), we're looking for a talented Creative Designer to turn business strategy, brand vision and customer needs into clear, engaging and impactful visual experiences. You will help shape how our brand is brought to life across both digital and physical channels. In this role, you will play a vital part in communicating operational, safety?critical and regulatory information in a way that s accurate, accessible and fully aligned with our brand standards. Your work will support employee engagement, build public trust, and help us meet the regulatory expectations that keep our customers and communities safe. In this role you will Lead the development of strategic and conceptual design , interpreting briefs and business objectives to create strong,...

Senior UX Researcher Contract: Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice is central to how digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research questions and select the most effective research approach Work closely with product, design, CX, data, and stakeholders to inform decision-making Conduct interviews, usability testing, concept testing, and journey research Synthesise insights and translate findings into...

Job title: Senior Service Designer - AI Innovation Lab Location: Bristol Harbourside (2 days per week onsite including Wednesdays) Contract: 6 Months Initial (Potential Extension) Rate: Circa 600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions. The team is reimagining the end-to-end banking experience using AI, focusing on: Improving customer onboarding journeys Enhancing how customers interact with banking products Reducing customer drop-off points Increasing conversion and engagement Designing intelligent AI-driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. Key Skills & Experience Proven experience in Service Design Experience with Figma is essential Experience working AI-driven...

UX Designer (Contract) Duration: 6 Months (Possibility for extension) Location: Bristol Harborside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile We are seeking a talented UX Designer to be part of our dynamic team dedicated to reimagining customer onboarding experiences and enhancing in-app banking functionalities. If you have a passion for user-centered design and a knack for creating seamless digital experiences, we want to hear from you! Key Responsibilities: Lead end-to-end UX design, encompassing research, interaction design, and some UI work. Collaborate with cross-functional teams to ensure cohesive design delivery across web and mobile platforms. Drive customer experience improvement initiatives, focusing on reducing drop-out rates and boosting conversion through innovative AI solutions. Help shape the design processes, stakeholder engagement...

Lead CX & UX Designer Home Based We are looking for a Lead CX & UX Designer to own the end to end customer experience and product design across pensions journeys, leading research, service design and UI/UX to deliver accessible, GDS aligned outcomes at scale. You will lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences. The Lead CX & UX Designer plays a key role in redefining how digital products are managed, ensuring seamless engagement across the end-to-end customer journey. You will act as a passionate advocate for exceptional customer experiences, combining creative insight and strategic thinking. You will work closely with the Product Owners and Communication Consultants to understand strategic goals and customer challenges, executing market research and defining customer testing strategies throughout the feasibility and...

Job Title: Product Designer - Design System Location: City of London, 2-3 days per week Contract Type: Temporary (12 Months) Salary: DOE Working Pattern: Full Time Are you ready to make a significant impact in the world of financial technology? Our client, a leading financial institution, is seeking a talented Product Designer - Design System to join their dynamic team in the heart of London. If you have a passion for design and a knack for creating user-friendly experiences, this could be the perfect opportunity for you! About the Role: As a Product Designer, you will play a crucial role in enhancing both consumer (B2C) and developer (B2B) experiences. You'll be embedded in a design-led, cross-functional team, focusing on crafting consistent, scalable, and user-centric solutions across the payment ecosystem. Your expertise in design systems will help shape and evolve the standards that ensure outstanding experiences for customers and developers alike. What...