We’re seeking a hands-on, innovative Operations AWS Senior UX Specialist to play a pivotal part in Capita’s Citizen Contact Transformation Programme. You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation. This role directly influences customer experience, agent effectiveness and operational performance across public sector and regulated environments. You’ll work closely with programme leadership, operations, technology and product teams to design and optimise end-to-end contact experiences across voice, chat, digital and AI-assisted channels. The Operations AWS Senior UX Specialist is responsible for designing, configuring and optimising Amazon Connect solutions that underpin Capita’s Citizen Contact platform and wider contact centre services. You’ll bridge technical solution design, UX and service design,...

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across the UK. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We are recruiting for a Bid Writer with strong Mechanical & Electrical (M&E) experience to support the development of new business opportunities through the tender process. This role offers flexible hybrid working, with the option to be based remotely or from one of our offices. While our M&E team is based in London Stratford, we are open on location, with the expectation that you will attend key meetings and collaborate with the team in person when required. Reporting to the M&E Bid Manager, you will develop persuasive written responses that demonstrate our technical...

Content / Conversational Designer Duration: 6 Months (Possibility for extension) Location: London(2 days per week on site) Rate: A highly competitive Umbrella day rate is available for suitable candidates Role Profile In this role, you'll combine research and insights with people-focused language to refine and develop conversations with our customers. You'll collaborate closely with product teams, provide expertise in design, and ensure consistency in our customer interactions across various touchpoints. Key Responsibilities: Create engaging, readable, and accessible content for exceptional digital experiences. Develop empathy for our customers' needs, aspirations, and challenges. Act as the content expert in an agile environment. Strategically think about evolving conversations and identify opportunities for integration. Share expertise to shape the overall design approach. Maintain consistency in customer conversations across topics and touchpoints....

Senior Service Designer Fixed Term Contract until 1st Oct 2026 Home-based At Capita, we are building a modern, joined up learning ecosystem for our client - spanning digital and face to face delivery, data, and evaluation - so people can learn faster and prove what works. Job title: Senior Service Experience Designer Job Description: We’re hiring senior service designers to map the end‑to‑end ecosystem, design accessible, GDS‑aligned service, and co‑create with partners across education and technology. What we are looking for: Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes. Work includes a broad range of complex technical or professional activities, in a variety of...

Ready to find the right role for you? Grade: 5.2 Hours: 40 hours per week (12 Months Fixed Term Contract) Location: Kingswood House Kingswood Crescent Cannock Staffordshire WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As a Proposition Writer you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave plus bank holidays Access to our company/people's pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a...

Content Designer (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates About the Role As a Content Designer, you will play a pivotal role in enhancing our digital communications. You will merge research and insights with clear, people-focused language to refine conversations that empower our customers. Your work will significantly influence how our customers interact with our products and services. Key Responsibilities: Create engaging, readable, and accessible content that enhances our customers' digital experiences. Utilise your knowledge of conversational design to create engaging dialogue flows for AI-driven customer interactions. Stay updated with industry trends, particularly in banking and AI, to inform content strategies and enhance user engagement. Develop empathy for our customers...

Senior Urban Designer London office, 1 day wfh per week Salary: 45-55,000 commensurate with experience Are you a visionary urban designer with a passion for shaping communities and creating lasting legacies? An AJ100 architectural practice is seeking a Senior Urban Designer to join their collaborative, tight-knit team. The practice specialises in UK housing, mixed-use, and master plan projects, delivering excellence across all RIBA stages. This is a unique opportunity to work on projects that shape places where people want to live, work, and thrive. Projects range from suburban and urban master plans to town regeneration initiatives and entirely new communities. In this role, you'll collaborate with experienced leaders, contributing your unique vision, technical expertise, and leadership skills to make a tangible impact on the built environment. What we're looking for: Experience & expertise: Minimum 5 years in urban design, with project-leading...

Content Designer - (Apply online only)pd DOE - Outside IR35 - 3 months+ Hybrid working in Newcastle ( 2 days on site every 2 weeks, rest remote) Please note: Due to the nature of this role, candidates must have prior Central Government experience and rate is dependant on experience. Looking for a meticulous and dependable Content Designer to support the delivery of high-quality, accessible digital content. While the role carries the title of Content Designer, the core responsibilities are more aligned with web content publishing-working closely with developers and subject matter experts (SMEs) to prepare, format, and publish content to a hand-coded website. This position differs from traditional content design roles in that it involves limited user research or structural rewriting. Instead, the focus is on ensuring that content provided by SMEs is implemented accurately, adheres to GDS guidelines, and meets WCAG 2.2 AA accessibility standards. Key Responsibilities...

Ready to find the right role for you? Grade: 5.2 Hours: 40 hours per week (12 Months Fixed Term Contract) Location: Kingswood House Kingswood Crescent Cannock Staffordshire WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As a Proposition Writer you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave plus bank holidays Access to our company/people's pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a...

Lead CX & UX Designer Home Based We are looking for a Lead CX & UX Designer to own the end to end customer experience and product design across pensions journeys, leading research, service design and UI/UX to deliver accessible, GDS aligned outcomes at scale. You will lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences. The Lead CX & UX Designer plays a key role in redefining how digital products are managed, ensuring seamless engagement across the end-to-end customer journey. You will act as a passionate advocate for exceptional customer experiences, combining creative insight and strategic thinking. You will work closely with the Product Owners and Communication Consultants to understand strategic goals and customer challenges, executing market research and defining customer testing strategies throughout the feasibility and...

Job Title: Principal Designer (Building Regulations) Location: Leeds Salary: 40,000 - 50,000 Our client is seeking an experienced Principal Designer (Building Regulations) to join their well-established architectural practice based in Leeds on a permanent basis. This well known Architectural consultancy has built a strong reputation over 30 years specialising in the Commercial, Industrial and retail sectors. Their services include concept design through to project delivery, and acting as Principal Designer is already a core part of their offering making this a well-supported and valued role within the business. The practice serves a national client base of owner occupiers, landlords, and developers delivering projects of varying scale and complexity across the UK. The successful candidate will play a key role in ensuring Building Regulations compliance throughout the design and pre-construction phases across an active and varied project portfolio. Person Specification:...

Senior Bid Writer - (phone number removed) per year - London Job Summary The Senior Bid Writer is responsible for leading the development, editing and proofing of compliant, concise and compelling bid responses and tender submissions. The Senior Bid writer work with the tender team members to understand client's requirements and expectations and develop the value proposition, articulating the win themes and solution narrative. This role requires someone who is highly literate with excellent writing skills and project management abilities. You will be comfortable in technical environment, leading deliverables workshops and meetings, working with multi-faceted teams and challenging subject matter experts (SMEs) and question owners to help solution and develop responses that meet tender requirements. Key Responsibilities Collecting and maintaining project summaries and value add data collection from live projects and past submissions to support future written responses...

WIFI Network Designer Location: Ipswich - hybrid working - 3 days onsite per week is required Contract Daily Rate: Up to 550 (inside IR35 via umbrella) Contract Length: 3 months About Us: Join an innovative team dedicated to designing and building the UK's largest Public Wifi network, while also maintaining a highly resilient IoT network. We are seeking an experienced WIFI Network Designer to ensure our existing core network functions optimally, create tailored solutions for our customers, and help us maintain peak performance. This role offers a unique opportunity to contribute to a project that delivers world-class resilience and customer experience. Key Responsibilities: Develop, build, and maintain advanced network solutions. Migrate network designs from legacy hardware to cutting-edge technologies. Provide support and conduct testing for customer networks in various environments. Deploy upgrades and fixes to ensure network security and reliability. Collaborate closely...

Senior Womenswear Designer Athleisure Brand North West 45,000 - 55,000 This role is about more than designing activewear, it's about defining a uniform for the everyday. The effortlessly chic, athleisure loving consumer. We're creating product for the woman who wants to feel strong, confident, comfortable, and effortlessly styled, every single day. If you are obsessed with womenswear athleisure, driven to build culturally relevant product, and ready to help define the cool-girl uniform of the future, we would love to hear from you! As we scale toward becoming a globally recognised womenswear performance brand, the opportunity is to establish the hero pieces and signature silhouettes that the brand becomes known for. The leggings that fit perfectly and become a repeat purchase. The sculpting jacket she styles for work and the studio. The co-ord she wears on rotation because it makes her feel confident and elevated. You will help answer the key questions: What does the...

Senior Womenswear Designer Athleisure Brand North West 45,000 - 55,000 This role is about more than designing activewear, it's about defining a uniform for the everyday. The effortlessly chic, athleisure loving consumer. We're creating product for the woman who wants to feel strong, confident, comfortable, and effortlessly styled, every single day. If you are obsessed with womenswear athleisure, driven to build culturally relevant product, and ready to help define the cool-girl uniform of the future, we would love to hear from you! As we scale toward becoming a globally recognised womenswear performance brand, the opportunity is to establish the hero pieces and signature silhouettes that the brand becomes known for. The leggings that fit perfectly and become a repeat purchase. The sculpting jacket she styles for work and the studio. The co-ord she wears on rotation because it makes her feel confident and elevated. You will help answer the key questions: What does the...

FERROVIAL CONSTRUCTION (UK) LIMITED is seeking an experienced and highly skilled Senior Bid Writer to join our dynamic team. This role is crucial in crafting compelling and winning proposals for complex infrastructure projects. Job Responsibilities: Provide Lead Author/Bid Writing services on forthcoming PQQs and Tenders (subject to timely client release of documents). Ensure responses are produced to a high standard and quality, taking into account the full question is being answered and the scoring criteria followed and applied. Ensure effective engagement with subject matter experts (SME) in relation to gathering response information/evidence and ensuring adherence to deadlines (internal and client). Ensure the full suite of client documents associated with the PQQ/Tender have been read and understood. Ensure content provided by SMEs is appropriately challenged and escalated to the appropriate person within the bid team if the SME is under...

Job Opportunity: Visual Designer / Product Designer (UX/UI) Location: London (2 days onsite - Tuesday & Thursday) Contract Type: Temporary (6 months) Daily Rate: Circa 600/Day Are you a passionate Visual Designer or Product Designer with a flair for creating outstanding user experiences? Our client, a leading organisation in the financial services sector, is seeking a talented individual to join their dynamic Devices Lab team. This is your chance to make a significant impact by redesigning their mobile banking app, enhancing everyday banking experiences for customers. The Role As a Visual Designer / Product Designer, you'll collaborate with a talented team of designers, researchers, content specialists, and data analysts. Your focus will be on delivering high-quality, user-centred mobile experiences with some involvement in web/browser journeys. What We're Looking For: To thrive in this role, you should possess the following: Proven Experience: A solid...