Pontoon
39 Holloway Rd, London N7 8JP, UK
Job Title Senior UX Researcher - Store Experience (Cash Management) Location London / UK Based Remuneration £550-£650 per day (via Umbrella Company) Contract Details Temporary, 6 months, Full Time Responsibilities Research Ownership & Delivery Own and lead UX research for the cash management and handling programme, with support from a Senior Research Lead. Develop a deep understanding of current cash handling processes used by store colleagues. Identify user groups, roles, motivations, and constraints related to cash systems. Map out end-to-end cash management journeys in their existing state ("as-is"). Insight & Impact Identify strengths and weaknesses in current cash management tooling and processes. Surface user needs, pain points, and job-to-be-done insights to inform the design of a new in-house system. Deliver structured, evidence-based findings that directly inform UX design, product decisions, and system architecture. Collaboration Work...
