We’re seeking a hands-on, innovative Operations AWS Senior UX Specialist to play a pivotal part in Capita’s Citizen Contact Transformation Programme. You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation. This role directly influences customer experience, agent effectiveness and operational performance across public sector and regulated environments. You’ll work closely with programme leadership, operations, technology and product teams to design and optimise end-to-end contact experiences across voice, chat, digital and AI-assisted channels. The Operations AWS Senior UX Specialist is responsible for designing, configuring and optimising Amazon Connect solutions that underpin Capita’s Citizen Contact platform and wider contact centre services. You’ll bridge technical solution design, UX and service design,...

Roof Truss Designer (Remote) - UK 30,000 - 40,000 Full Time Permanent We are working with a well-established and growing manufacturer within the timber engineering sector, known for delivering high-quality roof truss and floor system solutions across residential and commercial projects throughout the UK. Due to continued growth and a strong pipeline of work, they are now looking to appoint an experienced Roof Truss Designer to join their team on a fully remote basis. The Role: As a Roof Truss Designer, you will play a key role in delivering accurate, efficient, and cost-effective designs for a wide range of projects. Working remotely, you'll collaborate closely with internal teams and external stakeholders to ensure designs meet both client expectations and industry standards. Key Responsibilities: Interpret architectural drawings and project specifications Design roof truss systems using industry-standard software (MiTek Pamir) Liaise with architects,...