Senior UX Researcher Contract: Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice is central to how digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research questions and select the most effective research approach Work closely with product, design, CX, data, and stakeholders to inform decision-making Conduct interviews, usability testing, concept testing, and journey research Synthesise insights and translate findings into...

UX - User Researcher - Mid Weight - 12m FTC Closing date: 15th April 2026 What you'll be doing We have an exciting opportunity available in the form of a 12 month fixed term contract to join our User Research team within Experimentation & Insights in Digital. Passionate about making digital products customer-centric? Fascinated with human behaviour? You could be our next customer advocate who can help our product teams make insight led decisions to create user-friendly products and services. We're looking for a curious User Researchers to join our growing digital team. You'll have the opportunity to work across healthcare and beauty as we work with our product teams to build a more customer-driven product lifecycle. As a user researcher, your role is to evaluate how customers are interacting with a product or service. You illustrate these behaviours to the teams so that everyone has a deep understanding of how customers are using our products. This understanding...

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The Digital Design Engineer Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the...

We are looking for a Lead Customer Centric Service & UX Designer to be responsible for leading service design strategy and activity across the full project lifecycle, from early discovery through to live services and continuous improvement. Job title: Lead Customer‑Centric Service & UX Designer (AI‑enabled / Hybrid) Job Description: This position places a strong emphasis on whole‑service thinking, discovery leadership, and strategic influence, while remaining deliberately hands‑on across service design, UX, and research. The role is suited to a practitioner who can operate flexibly across problem framing, facilitation, analysis and synthesis, and experience design. What we are looking for: Proven experience as a Lead Service Designer, delivering complex services within public sector, regulated, or large‑scale environments. Strong grounding in GDS, service design, design thinking, and user‑centred design principles, applied pragmatically....

We are recruiting for a Contract Content Designer for a 3 month initial contract, starting ASAP. The role: Content Designer: AI Specialist  2 days a week in London, Victoria. Key Responsibilities: Define AI Content Standards Define metadata, taxonomies, and schemas that support AI retrieval, RAG pipelines, and vector search Design and document content standards for conversational, generative, and AI-driven UX patterns Partner with CMS teams to maintain scalable content models optimised for automation and machine understanding Design modular, atomic content that can be composed, repurposed, or personalised by AI systems Lead on Personalisation Support business initiatives exploring how personalisation can improve product conversion rates Explore AI integrations with experimentation tools (e.g. Kameleoon) to enable data-driven personalisation Enhance Content Creation Build and test AI-powered writing workflows using LLMs, copilots, and automation tools...

Role: UX - User Researcher - Mid Weight - 12M FTC Contract: 12 M FTC Shift pattern: Full Time Location: Nottingham Closing date: 15th April 2026 Recruitment Partner: Matthew Nelligan What you'll be doing We have an exciting opportunity available in the form of a 12 month fixed term contract to join our User Research team within Experimentation & Insights in Digital. Passionate about making digital products customer-centric? Fascinated with human behaviour? You could be our next customer advocate who can help our product teams make insight led decisions to create user-friendly products and services. We're looking for a curious User Researchers to join our growing digital team. You'll have the opportunity to work across healthcare and beauty as we work with our product teams to build a more customer-driven product lifecycle. As a user researcher, your role is to evaluate how customers are interacting with a product or service. You illustrate these...

Lead CX & UX Designer Home Based We are looking for a Lead CX & UX Designer to own the end to end customer experience and product design across pensions journeys, leading research, service design and UI/UX to deliver accessible, GDS aligned outcomes at scale. You will lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences. The Lead CX & UX Designer plays a key role in redefining how digital products are managed, ensuring seamless engagement across the end-to-end customer journey. You will act as a passionate advocate for exceptional customer experiences, combining creative insight and strategic thinking. You will work closely with the Product Owners and Communication Consultants to understand strategic goals and customer challenges, executing market research and defining customer testing strategies throughout the feasibility and...

We’re seeking a hands-on, innovative Operations AWS Senior UX Specialist to play a pivotal part in Capita’s Citizen Contact Transformation Programme. You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation. This role directly influences customer experience, agent effectiveness and operational performance across public sector and regulated environments. You’ll work closely with programme leadership, operations, technology and product teams to design and optimise end-to-end contact experiences across voice, chat, digital and AI-assisted channels. The Operations AWS Senior UX Specialist is responsible for designing, configuring and optimising Amazon Connect solutions that underpin Capita’s Citizen Contact platform and wider contact centre services. You’ll bridge technical solution design, UX and service design,...

Mid/Senior Digital Designer Salary: 35,000- 45,000 DOE Location: Hybrid (2 days per week in Newcastle-under-Lyme) Type: Full-time The Role An exciting opportunity for a commercially minded Digital Designer to take ownership of high-quality creative across ecommerce and digital channels. You'll play a key role in shaping how a premium consumer brand shows up online, delivering visually strong, conversion-led design across campaigns, website, paid media and CRM. This role is ideal for someone who blends strong creative with performance thinking and thrives in a fast-paced ecommerce environment. Key Responsibilities Design digital assets across website, ecommerce, paid media, email and social Create high-performing ad creative for platforms such as Meta and Google Support website optimisation, CRO and UX improvements Deliver creative for product launches, campaigns and seasonal activity Design marketplace content including Amazon A+ and product assets...

Senior Service Designer Fixed Term Contract until 1st Oct 2026 Home-based At Capita, we are building a modern, joined up learning ecosystem for our client - spanning digital and face to face delivery, data, and evaluation - so people can learn faster and prove what works. Job title: Senior Service Experience Designer Job Description: We’re hiring senior service designers to map the end‑to‑end ecosystem, design accessible, GDS‑aligned service, and co‑create with partners across education and technology. What we are looking for: Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes. Work includes a broad range of complex technical or professional activities, in a variety of...