We are recruiting for a Contract Content Designer for a 3 month initial contract, starting ASAP. The role: Content Designer: AI Specialist  2 days a week in London, Victoria. Key Responsibilities: Define AI Content Standards Define metadata, taxonomies, and schemas that support AI retrieval, RAG pipelines, and vector search Design and document content standards for conversational, generative, and AI-driven UX patterns Partner with CMS teams to maintain scalable content models optimised for automation and machine understanding Design modular, atomic content that can be composed, repurposed, or personalised by AI systems Lead on Personalisation Support business initiatives exploring how personalisation can improve product conversion rates Explore AI integrations with experimentation tools (e.g. Kameleoon) to enable data-driven personalisation Enhance Content Creation Build and test AI-powered writing workflows using LLMs, copilots, and automation tools...

Lead CX & UX Designer Home Based We are looking for a Lead CX & UX Designer to own the end to end customer experience and product design across pensions journeys, leading research, service design and UI/UX to deliver accessible, GDS aligned outcomes at scale. You will lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences. The Lead CX & UX Designer plays a key role in redefining how digital products are managed, ensuring seamless engagement across the end-to-end customer journey. You will act as a passionate advocate for exceptional customer experiences, combining creative insight and strategic thinking. You will work closely with the Product Owners and Communication Consultants to understand strategic goals and customer challenges, executing market research and defining customer testing strategies throughout the feasibility and...

We’re seeking a hands-on, innovative Operations AWS Senior UX Specialist to play a pivotal part in Capita’s Citizen Contact Transformation Programme. You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation. This role directly influences customer experience, agent effectiveness and operational performance across public sector and regulated environments. You’ll work closely with programme leadership, operations, technology and product teams to design and optimise end-to-end contact experiences across voice, chat, digital and AI-assisted channels. The Operations AWS Senior UX Specialist is responsible for designing, configuring and optimising Amazon Connect solutions that underpin Capita’s Citizen Contact platform and wider contact centre services. You’ll bridge technical solution design, UX and service design,...